Launchingdeals Reviews 428

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, praising the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people appreciate the quick response times, often receiving replies within minutes or hours, even outside of regular business hours, which contributes to an efficient and smooth overall experience. Reviewers are particularly impressed with the company's willingness to resolve issues, including customer errors, without hesitation, and the personalized approach to support. However, some customers also noted initial problems with product keys being invalid or already in use, or receiving a product that did not meet their needs. Despite these initial setbacks, the general sentiment is that the customer service team promptly intervened to provide new keys or resolve the issues, leading to a satisfactory outcome for most.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, stellar,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Response time

Users describe positive interactions with response times, with many customers expressing satisfaction with... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often describing it as amazing, excellent, and 5-star.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok, I was in a slight panic as I had a personal project due and couldn't access my apps that I'd purchased the night before. I emailed them at 9-10pm at night with urgency. They immediately responded... See more

Rated 5 out of 5 stars

Bought Microsoft Office 2024 through a third party GOVX. I was worried when the purchase landed with a company I never heard of (Launching Deals) but the process was smooth, fast, and without issues.... See more

Rated 5 out of 5 stars

Great Service! We purchased a laptop and Microsoft package. The laptop is great - arrived quickly and we are not disappointed (Lenovo ThinkPad). When submitting our Microsoft Office order (great deal... See more

Rated 5 out of 5 stars

Customer service is excellent!. I purchased MS Office Pro Plus 2021 and received Warning message from Windows OS about the app during installation. I contacted customer service, and they responded wit... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

428 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Redemption at Last

Ally at customer service service was great! I had an issue with Groupon that I believe was a technical issue regarding Groupon's redemption button that would not respond when I clicked to redeem.
Ally was quick to respond and did everything on her side to help, and finally somehow the issue was resolved after a few days of trying over and over again, I was finally able to redeem and reserve my parking spot.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was trying to install the software I purchased from Launchingdeals, and was having technical difficulties with my new laptop. I reached out to Launchingdeals customer service for assistance and they replied very quickly and were super helpful!

October 26, 2025
Unprompted review
Rated 5 out of 5 stars

Honest and the best customer service…

Honest and the best customer service experience.
I bought Microsoft package some 2 years ago and honestly completely forgot about it, but when I did remember i checked my email a couple times and couldn't locate the key (perhaps it went to junk and I didn't pay attention for at least a year). 2 years later, one fine night I just decided to send an email to see if anything could be done. I'd be honest, I just never expected a response, but lo and behold, launching deals comes to the rescue. Not only did they respond, provided me with all the information, guided me through the whole process, gave me the key, and throughout this whole process, they were extremely respectful, kind courteous and professional. Thank you so much, I really needed help to finish very important paperwork and now I can.

5 star service and work at Launching Deals.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Helpful Customer Service

Customer service was incredibly fast and helpful. I accidently ordered a software product for Windows when I have a Mac and they exchanged it within 30 minutes of me bringing my mistake to their attention.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I searched different sites for downloads and was leary about scams. I was recommended Launchingdeals.com and was not disappointed. I have ordered Office 2021 3 different times for myself and friends. The last time I had order 2 licenses and had a hiccup. Launchingdeals responded immediately and took care of the issue. Very pleased with their order process and support.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

LOVELY customer service

LOVELY customer service!

i sent my tickets to the wrong email, and i needed them like now lol. they helped me so quickly!! not a paid promo , THIS REAL LIFEEEE! thank you again!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Customer service was helpful and responded quickly. Was able to get a 72 hour hold removed so that I could use the gift cards instantly instead of 3 days later.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

When I first used Launching Deals it…

When I first used Launching Deals it was a year ago when I bought a bundle for Microsoft office. Once I bought it, they sent the code way before the said time. Now, I didn’t use the code until this year and that’s when I realized they only sent one. Not too long ago, I emailed them and told them the situation, and even though it was over a year, they still helped me with no problem. If that’s not customer service then I don’t know what is. Definitely recommend! Thank you once again!

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service!

I received outstanding customer service from Launchingdeals in every single email interaction with the company! I tried to install a product on a device that was clearly identified as not compatible. They responded very promptly, thoroughly, and politely every time and helped me get the licensed product on my daughter's device instead (but offered a refund, too). Very happy customer!

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fast response

I put the wrong email in for these movie tickets I got off of groupcon, I emailed the support team asking if they could fix the email. I sent the email thinking I was going to get a response the next day, they happened to respond in 4 min and fix my email right away! Very fast and professional

September 14, 2025
Unprompted review

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