Launchingdeals Reviews 428

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, praising the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people appreciate the quick response times, often receiving replies within minutes or hours, even outside of regular business hours, which contributes to an efficient and smooth overall experience. Reviewers are particularly impressed with the company's willingness to resolve issues, including customer errors, without hesitation, and the personalized approach to support. However, some customers also noted initial problems with product keys being invalid or already in use, or receiving a product that did not meet their needs. Despite these initial setbacks, the general sentiment is that the customer service team promptly intervened to provide new keys or resolve the issues, leading to a satisfactory outcome for most.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, stellar,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Response time

Users describe positive interactions with response times, with many customers expressing satisfaction with... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often describing it as amazing, excellent, and 5-star.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok, I was in a slight panic as I had a personal project due and couldn't access my apps that I'd purchased the night before. I emailed them at 9-10pm at night with urgency. They immediately responded... See more

Rated 5 out of 5 stars

Bought Microsoft Office 2024 through a third party GOVX. I was worried when the purchase landed with a company I never heard of (Launching Deals) but the process was smooth, fast, and without issues.... See more

Rated 5 out of 5 stars

Great Service! We purchased a laptop and Microsoft package. The laptop is great - arrived quickly and we are not disappointed (Lenovo ThinkPad). When submitting our Microsoft Office order (great deal... See more

Rated 5 out of 5 stars

Customer service is excellent!. I purchased MS Office Pro Plus 2021 and received Warning message from Windows OS about the app during installation. I contacted customer service, and they responded wit... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

428 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had a hard time understanding the…

I had a hard time understanding the process after being awarded $100 in food credit. After I sent email they were able to combine both of my emails, allowing me to have one account. I have not used the credit yet, however I am looking for another good experience.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Products and Superb Customer Service

I was introduced to Launchingdeals through a third party retailer. In this case, I bought a software package that was needed for my college-bound kid and myself for home use - one Windows based, the other Mac based. The purchase was quick and easy, and the downloads equally simple. I had a validation issue with my Windows version, that was quickly and attentively resolved by the Launchingdeals Customer Service team. I highly recommend Launchingdeals for your purchase consideration, and if by chance there is any anomaly with your purchase, feel confident that it will be resolved quickly to your satisfaction by their superb Customer Service team! Highly recommended!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Emailed the team on Labor Day asking if…

Emailed the team on Labor Day asking if the gift card could be expedited as it said I’d have to wait 3 days. I received a response very quickly and the cards were expedited. Great customer service! Thank you

September 2, 2025
Unprompted review
Rated 4 out of 5 stars

I purchased windows 11 and MS Office…

I purchased windows 11 and MS Office suite. When I had emailed questions, customer service responded in a timely manner and helped me all along the way. I gave it 4 stars only because my first product key for office didn’t work but they immediately resolved the problem.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I encountered an issue with my voucher redemption and contacted customer service for assistance. I did not have high hopes that the issue would be resolved but customer service stayed in constant communication with me until it was successfully completed . I truly appreciate the patience, support and positive experience. It gave me confidence to order from Groupon again! A+++

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Concern with my dinning dollar…

I was concern with my dinning dollar account and I didn't know how it work. Therefore, I reach out to customer service via email and received a respond in a timely manner and my questions and concern was resolved. I am very satisfy with the service and how professional the staff is.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Had an excellent experience with Dining…

Had an excellent experience with Dining Dollars! Their response time was super quick, and the customer service was truly awesome. Everything was handled smoothly and with professionalism. Really appreciate the prompt support—highly recommend!

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I misread the voucher and they were more than willing to make it right-even though it was my mistake. Will definitely use again!!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Product Delivery Concern

I had a concern that some software I had purchased was going to be delivered to me in physical form, and the delivery address was another home I own.

I emailed, and got a response in under an hour, confirming the software delivery was digital and the shipping address was irrelevant.

Great response time, and a clear and concise response to my concerns. Great work!

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My highest recommendation for this company. I had a minor glitch with the download code, and I contacted their customer service. The problem was fixed within the hour. All went well after that, and the product is great (MS Office 2024).

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Problem solved in very short time!

I purchased MS Office and I had a mishap in the beginning of the installation. I sent an email and even though it was pretty late I got an email in less than half hour and my problem was solved in no time! Excellent customer service!

August 24, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a a Microsoft office product…

I bought a a Microsoft office product with them. I was having some trouble and then I spoke to one of their wonderful customer service agents and they helped me uninstall my programs and reinstall, but I had just purchased so that it would work properly never would’ve known that without having contacted them thank you to your wonderful team.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Good product. Good service.

I had trouble loading Microsoft Office Suite. I emailed and received a response quickly. It turns out I needed to repair MS 365, which fixed my problem. The email to download Suite arrived promptly and instructions were easy.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased Microsoft office suite and…

I purchased Microsoft office suite and was a little concerned about getting the link. I was worried maybe it wasn't a real company but when I emailed them they responded right away with the link and it works great. You just don't get this kind of customer service much any more.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support!

This review is for diningdollars.com. At first I didn't notice a 72hr wait time on a Disney certificate. But I was planning to visit the park the next day. I contacted customer support and they rushed the order for me, just in time for my park visit. People might think it's a scam, but it's just another way to save a few percent of you already plan to spend $50 or $100.

August 10, 2025
Unprompted review

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