Launchingdeals Reviews 428

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent customer service, praising the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. Many people appreciate the quick response times, often receiving replies within minutes or hours, even outside of regular business hours, which contributes to an efficient and smooth overall experience. Reviewers are particularly impressed with the company's willingness to resolve issues, including customer errors, without hesitation, and the personalized approach to support. However, some customers also noted initial problems with product keys being invalid or already in use, or receiving a product that did not meet their needs. Despite these initial setbacks, the general sentiment is that the customer service team promptly intervened to provide new keys or resolve the issues, leading to a satisfactory outcome for most.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as excellent, stellar,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with their... See more

Response time

Users describe positive interactions with response times, with many customers expressing satisfaction with... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often describing it as amazing, excellent, and 5-star.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ok, I was in a slight panic as I had a personal project due and couldn't access my apps that I'd purchased the night before. I emailed them at 9-10pm at night with urgency. They immediately responded... See more

Rated 5 out of 5 stars

Bought Microsoft Office 2024 through a third party GOVX. I was worried when the purchase landed with a company I never heard of (Launching Deals) but the process was smooth, fast, and without issues.... See more

Rated 5 out of 5 stars

Great Service! We purchased a laptop and Microsoft package. The laptop is great - arrived quickly and we are not disappointed (Lenovo ThinkPad). When submitting our Microsoft Office order (great deal... See more

Rated 5 out of 5 stars

Customer service is excellent!. I purchased MS Office Pro Plus 2021 and received Warning message from Windows OS about the app during installation. I contacted customer service, and they responded wit... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

428 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent customer service

There was an issue at checkout applying a discount code, and they were quick to resolve the issue for me with absolutely no pushback. Excellent experience and a benchmark for all other companies to measure their customer service against.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

2021 MS Office Plus - unlicensed

In 2024, I purchased a one time license for MS Office 2021 Plus. It worked fine on my desktop PC until I changed out the motherboard and processor in prep for Windows 11 Pro. It became “unlicensed.” I sent them an email explaining the problem. Within just a day, they provided a new license code which solved the problem. Great tech support!

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

I had a problem with a code

I had a problem with a code. I emailed their "awesome customer service" right away, and it really was awesome! They responded immediately, were friendly and fixed it right then. There were several emails going back and forth and they were always quick to reply. I am very happy with them!

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Launchingdeals Support Team

I am very pleased with how quickly the support team for Launchingdeals was. I had gotten a deal with using a discount code for a parking area, but when I payed I didn't get to apply the code. So I emailed them to see if they can help, they were to quick and prompt to my request that they were able to refund me and assist in applying the code to save money. They will take care of you, very good service.
Thank you!

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

I am blown away by how great…

I am blown away by how great Launchingdeals are. My first time using them. I mistakenly bought Windows version of 2021 Microsoft Office for my Mac. I messaged their customer support and they cancelled my order. The Mac version installed totally fine, instructions were clear, links worked. Can’t praise them, and prompt customer support team enough.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t forget the promo code!

I had issues redeeming a voucher with Launchingdeals. I failed to input the promo code & ended up paying about 400% more than the expected amount (on a nonrefundable voucher). It was my mistake. I immediately noticed my error & reached out using the customer support email address. Not only did I receive a response in a timely manner… they were kind & professional enough to provide me with a refund for the overage. The process was smooth & the specialist was responsive & professional. I really appreciate the way my situation was handled.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Emailed customer service regarding my voucher that I had no clue what happen. I emailed them and within 10 minutes the found it and emailed it to me. Now that is what I call great customer service.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

Redemption Code Trouble

I had some troubles with redeeming my code, I'm busy and sometimes take a long while to catch up on my emails and they never lost contact with me even when I took some days to answer. They were able to help me so don't hesitate to reach out to them they will answer you and guide you.

June 6, 2025
Unprompted review
Rated 1 out of 5 stars

No review.

No review. No review

June 10, 2025
Unprompted review
Launchingdeals logo

Reply from Launchingdeals

Hi there. It seems that you have left this review under the incorrect business. We do see you updated it to just say No review. Please remove this review and locate the proper company. If you have any issues with our actual company please let us know so we can assist.

Rated 5 out of 5 stars

Launching Deals was fantastic

Launching Deals was fantastic. I had issues with my purchase and their support team fixed it immediately.

I was Wow’d by their Customer Service.

I highly recommend them. I will be using them again.

Thank you Launching Deals.
Kim G

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service!

I misplaced a code for a Microsoft Office program I purchased about two years ago, and their customer service team was incredibly prompt and helpful in assisting me. They resolved the issue quickly and professionally. I’m very impressed and will definitely do business with them again!

June 4, 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

I bought windows 11 pro, and when trying to activate didn't work.
I just reached out to the customer service team and they helped me to solve my issue.

June 4, 2025
Unprompted review

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