Lawsons (Whetstone) Ltd - New Malden Reviews 

89
TrustScore 4.5 out of 5

4.5

Unit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ Surrey, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolut... See more

Rated 5 out of 5 stars

Reliable service once again from New Malden branch working in association with Ascot branch for the Douglas Fir Sleeper products not stocked locally. All goods left neatly by the driver on our front d... See more

Rated 5 out of 5 stars

2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there wa... See more

Rated 4 out of 5 stars

The guy I spoke to on the phone was helpful, and we agreed a suitable morning for delivery. I never did get a message of any kind to confirm this, but when the agreed morning came, the delivery took p... See more


Company details

  1. Lumber Store
  2. Building Materials Store
  3. Fence Supply Store

Written by the company

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Written by the company

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Contact info

  • Unit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ, Surrey, United Kingdom

  • 020 8336 1188

4.5

Excellent

TrustScore 4.5 out of 5

89 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(89)

696 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Michael-Dean-Max-and team operate in an…

Michael-Dean-Max-and team operate in an extremely professional and first class Manor.
We are an Oxford based building company working on a project in New Malden for the first time with no previous experience of working with the Lawsons group due to the level of service we receivedwe will most definitely be using them again in the future.
NJW Build

April 29, 2026
Rated 5 out of 5 stars

Lawsons are great

Lawsons are great for all your building, garden and and outdoor materials needs.
I usually purchase all my fencing materials from Lawsons and have them delivered. Always quick to respond and they have always delivered on the days I have requested. Very competitive prices too!

March 10, 2026
Rated 5 out of 5 stars

2nd time of visiting Lawsons in New…

2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there way to find an item that was in stock but not in the correct place. Highly recommended.

February 28, 2026
Rated 5 out of 5 stars

Great service, great price

Sales person called back when they promised. i have been a customer for many years now, and Lawsons always give great service at a great price.

January 22, 2026
Rated 5 out of 5 stars

The staff were very helpful …

The staff were very helpful and made it a pleasure to shop with you, the office staff were so good this morning when I called to check my delivery time, and when the two drivers came with the delivery they helped put the fencing supplies in the front garden fantastic service

July 14, 2025
Unprompted review
Lawsons (Whetstone) Ltd - New Malden logo

Reply from Lawsons (Whetstone) Ltd - New Malden

Thank you for leaving a review. We are proud of the service we offer and our Drivers try to help customers wherever they are able

Rated 2 out of 5 stars

service and politeness !

went in to for some help in buying some wood asked the person on the counter how much the wood ( 2 types ) was spending £100 ( maybe not lot money ) he seemed off handed in giving me the cost like it was a hard job when I said ok of can I buy the following told me to go out into the yard and speak with someone
saw 1 person I did not even say any think to him he just shouted " your have to wait got lot people to serve "
no a way to run a business or customer service
went else were !

June 17, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery was due by lunchtime on a…

Delivery was due by lunchtime on a Wednesday. I had this confirmed the previous working day saying that my order was loaded on the lorry and ready for AM delivery.
It got to 3 pm on the day of delivery and no show, I called them and discovered that the order was still not loaded and would t be with me until the Friday.
Someone somewhere was not telling me the whole truth so I’m left a bit disappointed and having to have a difficult conversation with my customer.

June 14, 2023
Lawsons (Whetstone) Ltd - New Malden logo

Reply from Lawsons (Whetstone) Ltd - New Malden

We are very sorry that your delivery was late - this is not the level of service we seek to offer and yo should have been contacted. We will speak to the branch in question

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