Ordered some patio tiles online, but due to a technical error the order was deleted without me knowing. I contacted the local branch, New Malden, when the tiles didn't arrive and Ian Paget was absolut... See more
Location
Switch locationUnit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ Surrey, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Reliable service once again from New Malden branch working in association with Ascot branch for the Douglas Fir Sleeper products not stocked locally. All goods left neatly by the driver on our front d... See more
2nd time of visiting Lawsons in New Malden and the level of service received again was outstanding. Always met with a warm greeting from the receptionist and the yard worker’s who went out of there wa... See more
Lawsons are great for all your building, garden and and outdoor materials needs. I usually purchase all my fencing materials from Lawsons and have them delivered. Always quick to respond and they hav... See more
Company details
Written by the company
Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.
Family Values, Professional Service
Written by the company

- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Contact info
Unit 16, Adams Industrial Estate, St John's Road, New Malden, KT3 3SQ, Surrey, United Kingdom
- 020 8336 1188
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time I’m using Lawsons
First time I’m using Lawsons. Shop staff,yard staff and the delivery driver were very helpful. I will start using them from now on. The delivery was very prompt. Quality of my paving slabs was stop on.
Great customer service throughout
Great customer service throughout, great products at reasonable prices.
Quick and efficient service
Ordering was relatively easy and…
Ordering was relatively easy and delivery was good and on time. Ps part of my order was by phone and I didn’t receive an invoice?
Went in store to buy fence panels
Went in store to buy fence panels
Greeted in car park and my order taken and brought to my car
Very helpful team
Many thanks To Paul Blundell for his…
Many thanks To Paul Blundell for his professional attitude
Very helpful great selection of wood
I find the rep very helpful Matthew to…
I find the rep very helpful Matthew to sort things out and come up with the correct prices. Where possible.
Reliable service once again.
Reliable service once again from New Malden branch working in association with Ascot branch for the Douglas Fir Sleeper products not stocked locally. All goods left neatly by the driver on our front driveway without restricting our parking. Quoted price accurate as usual.
Best quality
Excellent products delivered promptly…
Excellent products delivered promptly as usual. We have been using the Lawsons New Malden branch regularly for years and highly recommend then.
As a builder I always bought building…
As a builder I always bought building materials in Lawsons because I’m very happy with their prices and specially with their service in shop and delivery
Very reasonable pricing and a great…
Very reasonable pricing and a great sales representative (Chelsea)
Friendly staff in store and over phone also great product knowledge
Delivery service is also fantastic
Will continue to use and would recommend to other building companies ⭐️⭐️⭐️⭐️⭐️
very good service
Very friendly and good customer service
Really good level of service
Really good level of service. Professional and personable staff who are both knowledgeable and helpful.
Their staff have always been friendly…
Their staff have always been friendly and helpful on several occasions I shopped there.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







