Fabulous brand knowledge Extremely helpful - they actually speak with you to help assist you. Fair pricing Extremely helpful and professional staff Great stock hold Will find it for you or recom... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Exceptional delivery 👏 I had a large amount of fencing materials to be delivered up a very long narrow driveway . Instead of struggling with a big lorry they split the load into 3 on small van .... See more
We have used Lawsons (and previously Hertfordshire Timber) for over 20 years. A hard working, professional business who are committed to providing excellent products and service. A great team espe... See more
Tbh system is very slow you wait to be served blocks over other yard they take as long as it takes to drive over other and collects 2 different size blocks once loaded I pay !! 30/40 mins of day I won... See more
Company details
Written by the company
Lawson and Son Timber Merchant was established in 1921 in North London, and now has 19 branches within London and the South of England, making us the largest independent Timber, Building Materials & Fencing merchants in London and the South East. We pride ourselves on supplying local builders and tradesmen as well as DIY enthusiasts with quality Building and Landscaping Materials, Timber, Fencing and Garden Buildings as well as offering a Specialist Loft Conversion division.
Family Values, Professional Service
Written by the company
- Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.
Contact info
Tyttenhanger Farm, Coursers Road, Colney Heath, St Albans , AL4 0PG, United Kingdom
- 01727 226666
- online@lawsons.co.uk
- lawsons.co.uk
4.7
Excellent
2K reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent Local Provider of Timber
Danielle who provides my quotes is always professional, efficient, responsive and friendly as is Matt who undertook the delivery.
August 11, 2026
I’m a novice but the lads give me…
I’m a novice but the lads give me plenty of help to the job I was involved with
August 13, 2026
Cancelled my order but didn’t tell me
Place order on line for some log lap timber to repair garden building
Lawson took order and sent acknowledgment I then got a PayPal refund for order with no correspondence from Lawsons, cancelling Theo deer with out letting me know at all.
I phoned them and they confirmed it was cancelled and told me I’d have to sort it out elsewhere.
Very poor customer service. Will never use again
August 13, 2026
Unprompted review
Reply from Lawsons (Whetstone) Ltd
We’re sorry to hear about your experience. We appreciate how frustrating it must have been to receive a refund without any communication explaining that your order had been cancelled.
This is not the level of service we aim to provide. Please could you send us your order number or account details so we can investigate what happened and review this with the relevant team?
The lads in the yard directly helping…
The lads in the yard directly helping you to park when busy and getting your gear loaded and bosh into the sales office. Bosh, out the gate and in work for 0800. Bosh
August 12, 2026
Mark Holohan has been extremely helpful…
Mark Holohan has been extremely helpful in assisting me with placing my order. He was professional, friendly, patient, and made the whole process very easy. I really appreciate his help and excellent customer service. Highly recommended!
August 12, 2026
Wrongly delivered the wrong size…
Wrongly delivered the wrong size decking but rectified the order very swiftly
August 11, 2026
Unfortunately you do not stock the MDF…
Unfortunately you do not stock the MDF panelling that I required, the staff were very helpful as always
August 4, 2026
Excellent Service
August 11, 2026
Great all round service from ordering…
Great all round service from ordering office though to delivery.
August 10, 2026
So booked a delivery for timber decking…
So booked a delivery for timber decking for 11 th August, spoke to office a number of times on the day and was told it's coming after lunch, then before 5 then arrived at 6:10pm, well I wasn't impressed. Except for the delivery driver MARK what an absolute star. I've met him afew times now on different jobs. And he goes out his way to help me. Honestly a true gentleman and is happy to help. Due to the access to property on a steep hill. MARK was happy to help me as I've sent my labourer home earlier in the day. Well thank you Mark I appreciate your help
August 11, 2026
Unprompted review
Late delivery and poor wuality
Placed order online for agreed delivery on Tuesday
Had no confirmation of delivery so called to confirm
Was told part of order not available and earliest delivery now on the Friday. Friday delivery arrived but now short of another 10 items on back order with no confirmed delivery date
On inspection found part of order damaged, called the office to complain and after investigation now told that the remainder of order will be delivered next Friday. 10 days late. Not a professional service and impacts project timelines considerably
August 4, 2026
Unprompted review
Reply from Lawsons (Whetstone) Ltd
We’re sorry to hear about the issues you experienced with your order, particularly the delays, missing items and damaged goods. We understand how frustrating this can be when it impacts your project timelines.
Please could you send us your order number or account details so we can investigate this fully and review what has happened?
Always have what you want …
Always have what you want and always a painless experience.
August 8, 2026
Fast and friendly service always.
August 6, 2026
Always very helpful when any questions…
Always very helpful when any questions need answering and prices are always competitive if not better than anywhere else local
August 6, 2026
Had everything I needed .
Had everything I needed .. well priced, friendly service and staff that understand the products
August 6, 2026
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