Leaders - Bishops Stortford Reviews 

57
TrustScore 4.5 out of 5

4.5

29 North Street, CM23 2LD Bishops Stortford, GB


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Rated 5 out of 5 stars

Friendly and helpful. Given plenty of time to look around the property. Good communication via email and telephone about the property and arranging an appointment. Happy with the service.

Rated 5 out of 5 stars

I really Can not thank Libby from the bishop stortford branch enough, only got in touch yesterday morning and now moving into my rental room hopefully on friday. Libby was outstanding from the... See more

Company replied

Rated 5 out of 5 stars

I am looking to move from my current tenancy of nearly 7 years. Phoebe guided me through my first viewing, and although the property wasn't right for me, Phoebe was really helpful with tips and guida... See more

Company replied

Rated 5 out of 5 stars

Phoebe Cross showed us around two rental properties today. She was very friendly and was able to share lots of usesful information about the properties, landlords and also knowledge of the local area.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bishops Stortford

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 29 North Street, CM23 2LD, Bishops Stortford, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
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1-star

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Replied to 90% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(57)

2,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Given plenty of time to look around the property. Good communication via email and telephone about the property and arranging an appointment. Happy with the service.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good service and support

Good service and support
On time with appointments

June 30, 2026
Unprompted review
Leaders  - Bishops Stortford logo

Reply from Leaders - Bishops Stortford

Dear Mrs Rajeswary Vengadasalam

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very professional

I met Phoebe at the property and I must say, she was very professional and gave me all the answers I needed with regards to the property I was looking at.

June 24, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Patrick Letford We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Viewing

I’ve had a really positive experience today with Phoebe. She was friendly, approachable, and any questions I had were dealt with quickly and clearly.

June 18, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Maisie

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great

Phoebe Cross showed us around two rental properties today. She was very friendly and was able to share lots of usesful information about the properties, landlords and also knowledge of the local area. Thank you Phoebe!

June 9, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Lauren Holmes

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Highly recommend

They are amazing. They did very well for all of the arrangement and Phoebe is nice and friendly.

June 9, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Renee

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thank you Phoebe

I am looking to move from my current tenancy of nearly 7 years. Phoebe guided me through my first viewing, and although the property wasn't right for me, Phoebe was really helpful with tips and guidance on how the rental market has changed since I last moved, how the law has changed, and how to work out what I could afford. Thank you.

May 18, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear A Doherty

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Phoebe has been amazing so far from…

Phoebe has been amazing so far from when I first enquired about a property and managed to book in a viewing quite quickly. She’s communicated very well and guided us around viewing the property very professionally. Definitely worth 5 stars!

May 15, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Lewis
We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Phoebe cross was an amazing person who…

Phoebe cross was an amazing person who helped us through out our enquiries that we have made for 2 properties in Stansted area.
We had quite a lot queries which was answered quite promptly and very happy with the communication between us and the company. I am hoping for a smooth transition will happen eventually. She is a great asset to the company and the team. Best of luck.

May 12, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Daily Diary by Orin
We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Libby your a star

I really Can not thank Libby from the bishop stortford branch enough, only got in touch yesterday morning and now moving into my rental room hopefully on friday.

Libby was outstanding from the moment I contacted the branch and tonight even took time out of her own evening to let me view the property of choice

fingers crossed for Friday move in day

thanks again Libby

May 7, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Mark
We greatly appreciate your 5-star review and the time you took to share your experience with Libby. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Phoebe was ace, really helpful over the phone, arranged a viewing on short notice and was very knowledgeable on the property and area. Phoebe has been incredibly communicative and responsive throughout the whole process, answering a range of random questions from me as a first-time renter, making the whole process so easy! Thanks again Phoebe!

April 1, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Amy

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Libby is a lovely lady was a pleasure…

Libby is a lovely lady was a pleasure to deal with, she knew all the answers to the questions we had and nothing was a problem. Highly Recommended xx

April 1, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Jane Hopkins

We greatly appreciate your 5-star review and the time you took to share your experience with Libby . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a very pleasent experience

I had a very pleasent experience! The agent was extremely professional and made the entire process feel smooth and well-organised. They were also very welcoming, approachable, and happy to answer all of my questions, which really put me at ease. Overall, it was a very positive experience, and I truly appreciated the level of service provided.

March 25, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Achraf, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 1 out of 5 stars

Absolute nightmare and nothing but empty promises

My experience with Leaders has been shocking from start to finish. After viewing the property and agreeing an offer, I was told the property was tenanted but that the tenants would be out by the time completion took place. Four months later, when I asked for an update, I was suddenly told the tenants were not even aware they were expected to leave, and that I would have to complete the purchase with tenants still in place.
This was only disclosed after I had already obtained my mortgage offer and progressed everything, despite this being an equity release purchase. I have now completed, and three weeks later I still have no clear information about the tenants or when I will be able to access my property.
I have been repeatedly promised that this would be sorted, but nothing has happened. On top of that, I have not received any rent from the tenants.
I am an investor and have dealt with many property transactions, but I have never come across such an unprofessional service or so many broken promises. Very disappointing

February 27, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Viky Leu

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

I was shown around a property today by…

I was shown around a property today by Phoebe from Leaders. Whilst I will not be taking the property, the service I received from Phoebe was excellent. She was knowledgeable and helpful. I would certainly recommend Leaders as a first class estate agent in Bishopd Stortford

March 19, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Michael Nicholls

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Extremely efficient

The team in particular Phoebe and Thomas were quick to arrange viewings, process paperwork, and Cathy has been extremely efficient handling maintenance enquiries. Very glad we chose Leaders to rent out our flat.

January 17, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Jennie Harrison

We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe and Thomas. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lovely and dedicated team.

Lovely and dedicated team.

We are looking for a house or flat to leave together and it’s not easy but Phoebe is helping us a lot. She is kind and professional and give as information asap if there is a new property.
We know gonna find something soon because of her professional work and help.

March 4, 2026
Unprompted review
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Reply from Leaders - Bishops Stortford

Dear Nora Szasziova We greatly appreciate your 5-star review and the time you took to share your experience with Phoebe and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Thank you Ms Riddle.

Have to say I’ve dealt with many agencies before, but this was the best, smooth and efficient experience I’ve had and was a pleasure, this was mainly due to Ms Libby Riddle! Dealt with all our requirements and requests swiftly and kept us in the loop promptly. Thanks Ms Riddle and Leaders. ❤️

February 28, 2026
Unprompted review
Leaders  - Bishops Stortford logo

Reply from Leaders - Bishops Stortford

Dear Duncan We greatly appreciate your 5-star review and the time you took to share your experience with Libby. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

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