Avoid zero deposits I have had nothing but issues with the leaders branch in Bitterne. Starting the renting process was all okay with some members of staff very helpful. But once you’re in a property... See more
Company replied
363 Bitterne Road Bitterne Village, SO18 5RR Southampton, GB
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Avoid zero deposits I have had nothing but issues with the leaders branch in Bitterne. Starting the renting process was all okay with some members of staff very helpful. But once you’re in a property... See more
Company replied
Aaron was our letting agent and he made a fantastic job, even after our tenancy start date and until the end, he was the most helpful and best touch of contact. Property manager was okay but not alway... See more
Company replied
Leaders have been fabulous in assisting us to find a rental property in time and appropriate for our family. Aaron has been helping us at each step to ensure everything goes smoothly and keeps us upda... See more
What can I say, for my first time ever moving leaders guided me through the process, and have been professional throughout. Aaron, our agent has been fantastic throughout and I would highly recommend... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

363 Bitterne Road Bitterne Village, SO18 5RR, Southampton, United Kingdom
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Staff were very helpful especially Mia and Aaron, dealt with me consistently calling and checking up with enthusiasm and always did their best to speed things along.
Aaron Carlow at Leaders Bitterne has been extremely helpful at all stages regarding the renting of the property.
Nicest properties to rent in Southampton. Cleare guidance.
Manager Aaron Carlow gave a very good, clear guidance a support in solving all the things
It’s been a long process from viewing to move in everyone has been brilliant Aaron has been very comforting Mia has been really friendly at multiple viewings till I finally found on that the landlord accepted me and explained every step of the way

Reply from Leaders - Bitterne
Have just collected the keys for my new flat and am over the moon! Could not recommend Aaron enough, has been there to support me through the whole process and is always at the end of the phone! If you are thinking about changing home, ring Aaron!
What can I say, for my first time ever moving leaders guided me through the process, and have been professional throughout. Aaron, our agent has been fantastic throughout and I would highly recommend to use them for any letting or home purchase!!! I cannot thank them enough for their service.
Mia was very professional throughout the whole process of helping us find our house! 10/10 service.
Aaron was really professional and helpful - he was very quick with replying to queries and also very polite when I needed reminding to do associated Lettings paperwork! I wouldn’t hesitate to highly recommend him and the Leaders team in Bitterne.
The process of inquiring, viewing and placing an initial application were very easy and handled very professionally by the team. I found the official application had a few issues but Mia in Bitterne was very friendly and helpful in sorting these out for me.
I had a good thought about Leaders and not to good about hub check reference .
The leaders team was so amazing ,
I want to point to person here
Aaron Carlow he is absolutely amazing kind and respectful, I bother him asking lots of questions and asking for viewing the same property 3 times and he just said “yes of course see you there” also helping us to the process to rent dilly with everything so smoothly .And the other person is the secretary (I forgot name 😞) she’s sweetie even when I’m not happy with the delay of reference papers, but she’s make me fill respect and listen.
Not good point for the process of renting is the reference hub
They asking you the same question and papers for around 4 times or more and because of this miscommunications take more time than you can expect.
But i truly recommend LEADERS STATE AGENTS. Cause we are whit them since we move to Southampton .

Reply from Leaders - Bitterne
Aaron did a amazing job since he showed me the property until now, always nice and clear about every information requested at every phone call…and tomorrow I’ll grab the keys with him. Thank you.

Reply from Leaders - Bitterne
Mia is a value to the leaders team. She made the process easy and easy to communicate with and pleasure to speak with. She is always helpful and very happy with her. Just call her if you are going to move. She will make sure this is done is the best possible way.

Reply from Leaders - Bitterne
Mia has kept us updated and answered our questions by phone and email promptly, quickly getting back to us if she is not available at the time we phone.

Reply from Leaders - Bitterne
Aaron and Mia were very helpful. I would recommend Leaders Bitterne to use for letting a property

Reply from Leaders - Bitterne
Very pleased with the service they provided me, Aaron and Mia were very helpful and I would recommend going through this agency.
All the best to you guys,
Angelo

Reply from Leaders - Bitterne
Amazing customer service!
From start to finish customer service was great! Aaron at Bitterne was outstanding!
Nothing was to much trouble. Any questions or queries was answered in a timely manner. Lovely Gent.

Reply from Leaders - Bitterne
Very helpful and lots of communication, friendly bunch

Reply from Leaders - Bitterne
Great service from Mia amd Aaron at Leaders Bitterne, Southampton.

Reply from Leaders - Bitterne
we were looking for a property to rent and had been looking since March and we found one with Leaders. Mia in Lettings is so lovely to speak to. She has been so helpful and when I call nothing is too much to ask. it is such a pleasure to speak to her and in fact everyone i have dealt with at Leaders have been very helpful and knowledgeable unlike some other estate agents i won't name.

Reply from Leaders - Bitterne
The whole process was really smooth and Aaron was fantastic. And the lady who showed as the place was also very nice.
They were very patient and accommodating. Very responsive to answering messages. In fact we were surprised how smoothly everything went. We are so very grateful to Aaron and his team for making this move so smooth and hassle free.
Michael and Faustina

Reply from Leaders - Bitterne
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