Leaders - Bitterne Reviews 

46
TrustScore 4 out of 5

3.8

363 Bitterne Road Bitterne Village, SO18 5RR Southampton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Avoid zero deposits I have had nothing but issues with the leaders branch in Bitterne. Starting the renting process was all okay with some members of staff very helpful. But once you’re in a property... See more

Company replied

Rated 5 out of 5 stars

Aaron was our letting agent and he made a fantastic job, even after our tenancy start date and until the end, he was the most helpful and best touch of contact. Property manager was okay but not alway... See more

Company replied

Rated 5 out of 5 stars

Leaders have been fabulous in assisting us to find a rental property in time and appropriate for our family. Aaron has been helping us at each step to ensure everything goes smoothly and keeps us upda... See more

Rated 5 out of 5 stars

What can I say, for my first time ever moving leaders guided me through the process, and have been professional throughout. Aaron, our agent has been fantastic throughout and I would highly recommend... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Bitterne

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 363 Bitterne Road Bitterne Village, SO18 5RR, Southampton, United Kingdom

3.8

Great

TrustScore 4 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(46)

2,189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful especially Mia and Aaron, dealt with me consistently calling and checking up with enthusiasm and always did their best to speed things along.

September 19, 2023
Unprompted review
Rated 3 out of 5 stars

It’s been a long process from viewing…

It’s been a long process from viewing to move in everyone has been brilliant Aaron has been very comforting Mia has been really friendly at multiple viewings till I finally found on that the landlord accepted me and explained every step of the way

August 29, 2023
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Hez,

Thank you for your feedback. We're really glad that everyone has been helpful to you.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Ring Aaron!

Have just collected the keys for my new flat and am over the moon! Could not recommend Aaron enough, has been there to support me through the whole process and is always at the end of the phone! If you are thinking about changing home, ring Aaron!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE

What can I say, for my first time ever moving leaders guided me through the process, and have been professional throughout. Aaron, our agent has been fantastic throughout and I would highly recommend to use them for any letting or home purchase!!! I cannot thank them enough for their service.

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and helpful team

Aaron was really professional and helpful - he was very quick with replying to queries and also very polite when I needed reminding to do associated Lettings paperwork! I wouldn’t hesitate to highly recommend him and the Leaders team in Bitterne.

June 16, 2023
Unprompted review
Rated 4 out of 5 stars

The process of acquiring a property

The process of inquiring, viewing and placing an initial application were very easy and handled very professionally by the team. I found the official application had a few issues but Mia in Bitterne was very friendly and helpful in sorting these out for me.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

I had a good thought about Leaders and…

I had a good thought about Leaders and not to good about hub check reference .
The leaders team was so amazing ,
I want to point to person here
Aaron Carlow he is absolutely amazing kind and respectful, I bother him asking lots of questions and asking for viewing the same property 3 times and he just said “yes of course see you there” also helping us to the process to rent dilly with everything so smoothly .And the other person is the secretary (I forgot name 😞) she’s sweetie even when I’m not happy with the delay of reference papers, but she’s make me fill respect and listen.
Not good point for the process of renting is the reference hub
They asking you the same question and papers for around 4 times or more and because of this miscommunications take more time than you can expect.
But i truly recommend LEADERS STATE AGENTS. Cause we are whit them since we move to Southampton .

March 24, 2023
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Sonia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Aaron did a amazing job since he showed…

Aaron did a amazing job since he showed me the property until now, always nice and clear about every information requested at every phone call…and tomorrow I’ll grab the keys with him. Thank you.

March 16, 2023
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Cristiano Fantin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Mia is a value to the leaders team

Mia is a value to the leaders team. She made the process easy and easy to communicate with and pleasure to speak with. She is always helpful and very happy with her. Just call her if you are going to move. She will make sure this is done is the best possible way.

January 18, 2023
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Kian,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Great service

Mia has kept us updated and answered our questions by phone and email promptly, quickly getting back to us if she is not available at the time we phone.

January 13, 2023
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Jane

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Bitterne best for lettings

Aaron and Mia were very helpful. I would recommend Leaders Bitterne to use for letting a property

November 22, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Claire

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very pleased with the service they…

Very pleased with the service they provided me, Aaron and Mia were very helpful and I would recommend going through this agency.

All the best to you guys,
Angelo

August 26, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Ângelo,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service!
From start to finish customer service was great! Aaron at Bitterne was outstanding!
Nothing was to much trouble. Any questions or queries was answered in a timely manner. Lovely Gent.

August 18, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Jay,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Very helpful and lots of communication

Very helpful and lots of communication, friendly bunch

July 7, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear James,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service from Mia amd Aaron at…

Great service from Mia amd Aaron at Leaders Bitterne, Southampton.

June 20, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Alexandru,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

we were looking for a property to rent…

we were looking for a property to rent and had been looking since March and we found one with Leaders. Mia in Lettings is so lovely to speak to. She has been so helpful and when I call nothing is too much to ask. it is such a pleasure to speak to her and in fact everyone i have dealt with at Leaders have been very helpful and knowledgeable unlike some other estate agents i won't name.

June 20, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Jan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Brilliant!.

The whole process was really smooth and Aaron was fantastic. And the lady who showed as the place was also very nice.
They were very patient and accommodating. Very responsive to answering messages. In fact we were surprised how smoothly everything went. We are so very grateful to Aaron and his team for making this move so smooth and hassle free.
Michael and Faustina

June 18, 2022
Unprompted review
Leaders  - Bitterne logo

Reply from Leaders - Bitterne

Dear Mickey,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look