Avoid zero deposits I have had nothing but issues with the leaders branch in Bitterne. Starting the renting process was all okay with some members of staff very helpful. But once you’re in a property... See more
Company replied
Location
Switch location363 Bitterne Road Bitterne Village, SO18 5RR Southampton, GB
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See what reviewers are saying
Aaron was our letting agent and he made a fantastic job, even after our tenancy start date and until the end, he was the most helpful and best touch of contact. Property manager was okay but not alway... See more
Company replied
Leaders have been fabulous in assisting us to find a rental property in time and appropriate for our family. Aaron has been helping us at each step to ensure everything goes smoothly and keeps us upda... See more
What can I say, for my first time ever moving leaders guided me through the process, and have been professional throughout. Aaron, our agent has been fantastic throughout and I would highly recommend... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bitterne
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
363 Bitterne Road Bitterne Village, SO18 5RR, Southampton, United Kingdom
3.8
Great
46 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Amazing customer service!
Me and my partner have been super impressed with Aaron Carlow at Leaders Bitterne, who helped us through the renting process to get our new house.
He saw us through the whole thing starting from the viewing up until giving us our new keys.
He had an upbeat attitude and was very reassuring and helpful.
All the forms we had to fill out were easy, and when we got our keys Aaron explained everything and easily answered our questions. We also got a goody box with cider, chocolate and different samples in. Would HIGHLY recommend.
May 28, 2022
Unprompted review
Reply from Leaders - Bitterne
Dear Megan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Absolutely fantastic service
Absolutely fantastic service. I am so grateful to Aaron and Jayne. They quickly sorted my visa problem with home office which obstruct my tenancy application. They are very responsive and friendly. They work solution-oriented, I really appreciate that. Final day of my existing tenancy they put me in the new one which I really wanted. I can not recommend them enough. I can literally say more than a real estate agent. Thank you very much again.
May 26, 2022
Unprompted review
Reply from Leaders - Bitterne
Dear Haluk,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic!
I have been using Leaders for several years now and I have always found them to be friendly, reliable and efficient. I have had various managers over the years and all of them have been fantastic, at present I have Helen and although I have never met her I am extremely happy with everything she has done for me. And I will add that over the years some of the staff have gone over and beyond what would normally be expected...so long may it last!
Good work from all the team!
May 18, 2022
Unprompted review
Reply from Leaders - Bitterne
Dear Jackie,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Very happy new tenants
Collected the keys to our flat yesterday. The team at Leaders Bitterne have been brilliant. Solved any questions we have had immediately. Thank you to Mia for a wonderful welcome yesterday.
May 10, 2022
Unprompted review
Reply from Leaders - Bitterne
Hi Ashley, we are very happy to have provided you with such a positive experience!
A good start
Leaders offered me an excellent level of service when putting my flat on the market for rental . I am a new landlady aaron carlow explained everything . Reassured me . Was polite and respectful . Thankyou leaders bitterne . I look forward to you managing my property
April 29, 2022
Unprompted review
Reply from Leaders - Bitterne
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Leaders Bitterne for the help and support with getting me into my flat especially the lovely Mia Ellis she is great keep it up guys
April 29, 2022
Unprompted review
Reply from Leaders - Bitterne
Dear John,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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