Leaders - Bromley Reviews 

176
•
TrustScore 5 out of 5

4.8

20-21 Church Road, BR2 0EG Bromley, GB

•

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See what reviewers are saying

Rated 1 out of 5 stars

Awful! Being a tenant with them is fine until anything at all goes wrong. They just barely do anything. Judging by the amount of time they have for any issues, they must be looking after millions of... See more

Rated 5 out of 5 stars

I had a pleasant experience with Macy at my viewing last week Friday. Macy calmly took me around the property and addressed my concerns regarding a scaffolding outside the adjacent property. Macy e... See more

Rated 5 out of 5 stars

Macy was very polite and helpful, answering any question or worries that me and my partner had when we were looking for a flat. We would recommend her services to anyone else in the same position.

Rated 5 out of 5 stars

We had a great experience with Leaders when moving into our new flat. James and Sharon were incredibly helpful throughout the whole process and made everything feel so easy and stress-free. They were... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Bromley

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 20-21 Church Road, BR2 0EG, Bromley, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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1-star

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Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(176)

2,504 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Was a lot easier than i had originally imagined it was going to be, Jake made it a lot simpler for me when looking at properties. All round good experience.

July 30, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tom

We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jake Leaders

Recently spoke to Jake at Leaders. He took the time to offer some great advice on different properties, great customer service and very polite

July 30, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Kiishan Ram

We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders Lettings - Jake

Jake was very helpful when showing me around a few flats I was interested in. He had great knowledge around properties and the local area and matched my property criteria with suitable properties that they had available. I would recommend using Leaders to find flats in the area to everyone I know. Thanks Jake!

July 14, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Lucas Mayer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jake. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Jake was very transparent and happy to…

Jake was very transparent and happy to answer any questions when showing me around

July 29, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Jack Hulme

We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lucy has been amazing and so helpful…

Lucy has been amazing and so helpful with everything, her replies are very fast and always keeps us up to date!

July 29, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Lucy Fraser-Allen

We greatly appreciate your 5-star review and the time you took to share your experience with lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lucy has made our move in experience…

Lucy has made our move in experience over the past 5 months completely stress free, couldn’t have asked for a better agent. can’t wait to move in.

July 29, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Tom

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Positive experience with Lucy

I had a very positive experience. Lucy was professional, responsive, and took the time to answer all of my questions. The viewing was well organised, and I really appreciated her friendly and helpful approach.

Overall, I’m very satisfied with the service Lucy provided and would happily recommend Lucy to others looking for property.

July 25, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Wang Ping, for your wonderful feedback. We're thrilled to hear that you had a very positive experience with Lucy and appreciated her professional and friendly approach. Helping people find and enjoy the right home is at the heart of everything we do, and your recommendation means a lot to us.

Rated 5 out of 5 stars

The staff was friendly and helpful

Lucy Kennedy has been very helpful. She found another property for me to look as the previous one was already taken.

July 21, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Carmeida, for your wonderful review. We're thrilled to hear that Lucy Kennedy was very helpful in finding you another property to consider. Helping people find and enjoy the right home is at the heart of everything we do, and we appreciate your trust in our service.

Rated 5 out of 5 stars

I am in the middle of the referencing…

I am in the middle of the referencing stage but Lucy Kennedy has been so so helpful. She has remained in constant contact, updating me & trying to help at every given opportunity. She’s a sweetheart.

July 21, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Thank you, Sharon, for your wonderful feedback! We're thrilled to hear that Lucy Kennedy has been so helpful and supportive during your referencing stage. Our goal is to make every step of your property journey as clear and stress-free as possible, and it's great to know that our customer-centric approach is making a positive impact.

Rated 4 out of 5 stars

Lucy was always very responsive to…

Lucy was always very responsive to addressing my concerns and her mails.
She was very helpful towards getting the apartment and was very professional in her way of addressing my concerns.
I will recommend Leaders to others without reservation.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Jake was fantastic to work with while helping us secure our flat in Bromley. From the outset, he was approachable, knowledgeable and always willing to help. He kept us well informed at every stage, responding promptly to any queries we had throughout the process. Jake made the entire experience straightforward and hassle-free, which was appreciated. We wouldn’t hesitate to recommend him to anyone searching for a property in the future.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Transparent and honest estate agents!

We’re moving as a family of 3 and Jake has made the whole process very smooth and accommodating. We felt like the communication was super clear and have been supported through every step of the move. He has been honest and transparent throughout the journey which has been reassuring as we prepare for our transition.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Jake is really friendly and…

Jake is really friendly and professional and always takes time to check in to see how my property search is going and if anything on my search criteria has change.
Very quick to send me new properties listed…very proactive which helps in this crazy rental market!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Rentals - Lucy

I called the rental section today to enquire about a very specific property. I spoke to Lucy who was so patient, informative, answered all my questions (and some) and left me feeling like i had actually been listened to for the first time in ages when contacting estate agents.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Lucy was really helpful and gave me all the information that I needed. Would use again

June 24, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Ruth Martin

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Staff were amazing

Lucy was really helpful from start to finish
Although we didn’t end up taking the rental she was really
Helpful and explained everything really
Well

June 9, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Vanessa Morrison

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A big thank you to Lucy and Jake for…

A big thank you to Lucy and Jake for helping me look for a property to rent. They were both very friendly and professional and I would highly recommend to anyone looking for properties in this area.

June 23, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Customer

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy and Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service

Jake has been wonderful. He showed me the property and has been incredibly patient, helpful, and professional throughout the process. He is waiting for our decision, and he has taken the time to answer my questions and support me every step of the way. I truly appreciate his kindness and excellent service. Thank you, Jake!

June 1, 2026
Unprompted review
Leaders  - Bromley logo

Reply from Leaders - Bromley

Dear Consumer, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Jake. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

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