Lucy has been incredibly kind, patient and helpful throughout the whole process. She always answered our queries promptly and supported us at every step. She was very accommodating with viewings and m... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
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See what reviewers are saying
Jake was very helpful when showing me around a few flats I was interested in. He had great knowledge around properties and the local area and matched my property criteria with suitable properties that... See more
Company replied
Jake and Lucy has been helpful, friendly and responsive in organising viewings and follow on work for sorting out the tenancy. I'm able to contact them and get a response back in a timely manner w... See more
Jake is really friendly and professional and always takes time to check in to see how my property search is going and if anything on my search criteria has change. Very quick to send me new propertie... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Very kind, smooth and professional
We had a great experience with Leaders while arranging a property viewing. Aleyna Saklav was the consultant who assisted us, and she was extremely helpful throughout the process. She responded very quickly to our messages, organised the viewing efficiently, and was friendly and professional the whole time.
It made the whole process much smoother and less stressful for us. Really appreciate the support and communication from Aleyna. Thank you!
— Evzi
March 12, 2026
Unprompted review
Personalised experience
Even though I have not found the property I'm looking for yet, the experience with the Leaders has been great. They are the only estate agency who are easy to contact (use WhatsApp rather than email). James H. has been helping my family find the right property. Thank you.
March 7, 2026
Unprompted review
Reply from Leaders - Bromley
Dear Aga Washington
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great communication and very helpful
March 7, 2026
Unprompted review
Reply from Leaders - Bromley
Dear Hawsar Kerkouki, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
I have been finding it difficult to get…
I have been finding it difficult to get an apartment and James have been so helpful without being tired to help. All thanks to him.
March 7, 2026
Unprompted review
Reply from Leaders - Bromley
Dear Omotola Oladunjoye
We greatly appreciate your 5-star review and the time you took to share your experience with James. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Renting a property
Aleyna Saklav was exceptional from the very beginning when I called to enquire about the property. Called me a number of times to book and reschedule viewing all in a day.
Very professional in her approach during the viewing process.
Answered and guided on any questions I had after the viewing.
March 2, 2026
Unprompted review
Reply from Leaders - Bromley
Dear Esme We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Molly Lucking - Leaders Bromley
Looking for a property under a certain budget and to ones liking is very hard enough. Molly helped to identify properties that was to our liking, including location. She listened to the spec and made things happen
January 19, 2026
Unprompted review
Reply from Leaders - Bromley
Dear Maria, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Molly. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Leaders’ management of my tenancy was…
Leaders’ management of my tenancy was consistently poor and fell well below what should be expected of a professional letting agent.
Over several years, serious issues with mould and damp were repeatedly reported and never properly resolved. Problems were either ignored, superficially addressed, or temporarily covered over, only to reappear. Leaks and related damage were not dealt with in a timely manner, and repairs were often of poor quality, with contractors failing to make good afterwards. This ongoing lack of maintenance left the property dated and in worse condition than if routine responsibilities had been met.
Communication and administration were a recurring problem. Records of reported issues were incomplete or missing, and concerns raised during inspections were not accurately reflected. At the end of the tenancy, more than 52 days passed without any properly evidenced proposal for deposit deductions. Comments I provided were not addressed, and no invoices or cost breakdowns were supplied.
There also appeared to be an attempt to recover the cost of long standing disrepair and routine maintenance from the deposit, rather than accepting that these were landlord obligations during the tenancy.
To make matters worse, a rent increase notification was issued that ignored clear statutory protections under Section 13(1)(b) of the Housing Act 1988. This was misleading and unacceptable, regardless of whether it arose from poor knowledge or disregard of the law.
Overall, the experience was characterised by poor administration, slow or ineffective responses to serious property issues, and a lack of accountability. I would not recommend Leaders to tenants looking for a well managed property or fair treatment
January 28, 2026
Unprompted review
Reply from Leaders - Bromley
Dear Daniel
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
The property agent Tianna Lewis…
The property agent Tianna Lewis demonstrated absolute professional incompetency in her job role. She is full of contradictions and lacks understanding of what transpires in her job. It has been an absolute nightmare trying to get her to do her job. I will not recommend using Leaders - Bromley due to their series of procrastinations, mismanagement and incompetence.
December 30, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sunny-Mars-Cloud
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Looking for a new place
Looking for a new place is always stressful however Aleyna has made the experience a breeze in the park. Would highly recommend
December 9, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Damian Maruszewski We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Overall the experience was positive and we were satisfied with the outcome
Overall the experience was positive and Molly especially was communicative and very helpful throughout. There are improvements as a business in terms of communication that could be improved, mainly around the communications between departments and making the experience as easy and transparent as possible for landlords.
December 15, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Stephanie, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Tierney. We appreciate your comment regarding communication. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Aleyna has been so quick and responsive…
Aleyna has been so quick and responsive helping me look for a property, thank you 🙏
December 15, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Ellie Sachs We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Extremely good and quick service the…
Aleyna was Extremely good and quick service the best agent we have dealt with so far on our time searching for a place
December 13, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Cody Lock We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great experience with Leaders.
I had a great experience with Leaders Bromley. Summer was extremely professional, helpful, and responsive throughout the whole process. She kept me well informed and made everything straightforward and stress-free. Excellent service from start to finish — highly recommended.
December 10, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Binta, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Aleyna was extremely professional
Aleyna was extremely professional, thoughtful, and patient throughout our conversation. She returned my call promptly, took time to understand my situation, and answered all my enquiries with clarity and care. She was genuinely helpful and reassuring, making the whole process feel straightforward and stress-free. A real credit to her role and a pleasure to deal with.
December 12, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Daro We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Highly recommend the service
Had a great experience with Harrison Barnes. The process was smooth, provided clear communication and made the rental process hassle-free. Highly recommend their service.
April 1, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Madhusha Ravishani We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Very communicative team
Very communicative team, were informative throughout. Thank you Aleyna, Selwyn and the rest of the leaders team for the hard work!
December 10, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Mr Sadiq We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna, Selwyn and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Very helpful agents
Very helpful agents. Lots of options presented for us and ideas bright forward.
Molly was particularly helpful, quick to get back to us when we had questions, and generally very friendly and pleasant to speak to.
November 11, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Mike Lane We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great professional and friendly…
I had a great professional and friendly experience with Aleyna. She communicated clearly and answered the questions quickly.
It was a pleasure working with Aleyna.
December 1, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Dissa Geo We greatly appreciate your 5-star review and the time you took to share your experience with Aleyna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The Leaders team has responded very…
The Leaders-Bromley team has responded very well to the reported problems.
November 21, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Cleiton Jantsch, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Every one is great in the branch
Every one is great in the branch, always friendly and happy especially Molly and Summer
November 19, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Stephen Baker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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