Lucy has been incredibly kind, patient and helpful throughout the whole process. She always answered our queries promptly and supported us at every step. She was very accommodating with viewings and m... See more
Location
Switch location20-21 Church Road, BR2 0EG Bromley, GB
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See what reviewers are saying
Jake was very helpful when showing me around a few flats I was interested in. He had great knowledge around properties and the local area and matched my property criteria with suitable properties that... See more
Company replied
Jake and Lucy has been helpful, friendly and responsive in organising viewings and follow on work for sorting out the tenancy. I'm able to contact them and get a response back in a timely manner w... See more
Jake is really friendly and professional and always takes time to check in to see how my property search is going and if anything on my search criteria has change. Very quick to send me new propertie... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Bromley
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
20-21 Church Road, BR2 0EG, Bromley, United Kingdom
4.8
Excellent
144 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Exceptional service from Shuk
Exceptional service from Shuk.
As a Landlord with many properties, I was impressed with Shuk's ability to make me feel like a valued landlord and not just the next customer walking through the door.
With a portfolio of properties around Bromley and Orpington, I will be slowly bringing them over to Leaders, it's not easy to find an agent you can trust, and I feel I have found this now, thanks to Shuk. Thank you!
November 19, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sabrina T We greatly appreciate your 5-star review and the time you took to share your experience with Shuk. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
There brilliant kind and very…
There brilliant kind and very helpful,and most of all there gonna ask and give you the very best option to guarantee the property and save money i still remember this guy name harry from Orpington branch
May 7, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Angel Zarate We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I’m currently renting with Leaders…
I’m currently renting with Leaders Bromley and have had a great experience. The team is professional and responsive, and Harrison has been especially helpful throughout the process. Highly recommend!
From Frank and Maureen
November 13, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Frank We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Five stars all the way for Leaders
Five stars all the way for Leaders, a truly great estate agency. They were professional, friendly, and managed to get my family moved in our rental property quickly. I would 100% recommend them & use them again.
June 30, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sammera Ahmed, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
It was a great experience because of…
It was a great experience because of Harrison who was proactive and understood my concerns and addressed them. He ensured the service was top notch
October 31, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Debadri Nandi We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great experience.
I enquired about a property and Lillie got in touch with me within the hour (which is unheard of when I have contacted estate agents before).
Regrettably the property went under offer the day of my viewing, but Lillie again let me know with lots of notice.
She then helped me with another query even though she didnt really have too.
If her bosses read this, she is a credit to your firm.
November 7, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Debbie Barry We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great service, very responsive
Although we haven't booked through them yet, Lillie Blackabee was incredible with her service to us throughout our rental hunt. It felt like we were getting such a personal service with her and had a team behind us along the way. Couldn't recommend this company enough if all the agents are like her!
November 7, 2025
Reply from Leaders - Bromley
Dear Tegan & Julianna Bautista We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Wonderful experience in viewing
This review is for Ms Lillie who was really wonderful in our viewing process of the property. The main thing is her follow up and taking feedback. By profession I am from sales background and really think she can take this next level. Thanks a lot for the support. Keep up the good work
November 3, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Vishnu V We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Amazing experience !!
November 5, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Layla Sks, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Want to thank Molly for her guidance…
Want to thank Molly for her guidance through my renting process.
November 5, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Nancy Marie Blackmore We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
thank you Molly for all your help just…
thank you Molly for all your help just fantastic with help even from a phone call !
November 5, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Connie Dredge We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I really enjoyed dealing with leaders…
Excellent customer service
I really enjoyed dealing with leaders team , they are excellent team , Moly has supported me in my application many thanks Moly .
Special thanks to summer who exceeded my expectations in help and support, she went the extra mile and called me to fellow my request.she is informative and polite , Summer you are amazing , many thanks
November 3, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Salwa Elbadrawy We greatly appreciate your 5-star review and the time you took to share your experience with Molly and summer . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Summer was professional
Summer was professional, personable, friendly and informative today when I called about viewing a letting property.
I was registered quickly and efficiently.
October 30, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Louise We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Thank You Leaders/Shuk
I am a first time landlord and cannot recommend Shuk at Leaders highly enough. Shuk is courteous, efficient and clearly highly skilled at what she does, which has made the process of renting my property a straightforward, stress free experience. Thank you so much!
October 29, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Kaz We greatly appreciate your 5-star review and the time you took to share your experience with Shuk. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Lillie was absolutely amazing with my…
Lillie was absolutely amazing with my let. She really helped Me navigate what I needed to be doing and when to do it !!
October 25, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sabruskia Bonval We greatly appreciate your 5-star review and the time you took to share your experience with Lillie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good Experience
Summer was very efficient / polite through out the process would definitely recommend her as an agent.
October 24, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Jayldn We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
From our first contact with Leaders…
From our first contact with Leaders Molly has been more than helpful. Any questions Molly found out the answers and relayed them back to us as quick as she could. She is such a lovely person polite and understanding and is an asset to your company.
Thank you for all your help.
Highly recommend.
September 24, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Jo Rumin We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Excellent support from Summer O'Grady
October 10, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Gajath Gimar Dissanayake We greatly appreciate your 5-star review and the time you took to share your experience with Summer. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A big thank you so much to Molly for…
A big thank you so much to Molly for all her help and guidance
October 10, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Margaret Louise We greatly appreciate your 5-star review and the time you took to share your experience with Molly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Trusted Team.
Fully recommend the brilliant team of Leaders. Top customer service, and very knowledgeable. Many thanks to Harrison for your very friendly advice and patience!
September 12, 2025
Unprompted review
Reply from Leaders - Bromley
Dear Sue Freeman We greatly appreciate your 5-star review and the time you took to share your experience with Harrison. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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