Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties. I received many helpful phone calls from the Cambrid... See more
Company replied
140 Hills Road, CB2 8PB Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties. I received many helpful phone calls from the Cambrid... See more
Company replied
Managed our property for 20 years and would recommend. All agents especially over the last few years have been in regular contact looking after our property while we have been living abroad keeping it... See more
Over the past 2 years, Leaders have done a great job at managing the tenancy and the property. Specifically, Ms Clare Wraith was always responsive to my emails and very happy to help with any issue! S... See more
Getting moved into our rental property had its ups and downs. Our property manager then left, but our experience since then has only got better as Tikal has been wonderful - responsive and alway... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

140 Hills Road, CB2 8PB, Cambridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Property market in Cambridge is very busy right now and there is more demand than supply so Letting agencies are always overwhelmed with letting requests. I appreciate Leah from Leaders for helping to find a good home for me. She is very prompt in responding to queries from me and goes beyond her way to help. Keep up the good work Leah! Cheers.

Reply from Leaders - Cambridge
Charmaine was very helpful and amazing service. Definitely recommend

Reply from Leaders - Cambridge
Katie has always been wonderful! Friendly & attentive!

Reply from Leaders - Cambridge
Leaders have provided a first class service, especially Jack in lettings. Nothing was too much trouble and his knowledge of the local property market was extremely valuable to us on our search for a new home. He helped with every aspect of the search and move in and provided us with all the tools needed for a smooth rental process. A really great branch and a really highly skilled property professional they are lucky to have on their team!

Reply from Leaders - Cambridge
Great service
Leah answered my questions provided and was very helpful.

Reply from Leaders - Cambridge
Leah is super friendly and professional- highly recommend!!

Reply from Leaders - Cambridge
Couldn’t recommend Leaders enough, had a great experience, Leah was very Professional & Helpful.

Reply from Leaders - Cambridge
Great experience, welcoming & helpful staff. Leah made sure we found what we was looking for.
Definitely recommend

Reply from Leaders - Cambridge
Very helpful, assistant ( Leah Brazier) went above and beyond to help us.
Would really recommend Leaders in Cambridge

Reply from Leaders - Cambridge
Leah has been extremely helpful and friendly throughout the process, I will be sure to recommend Leah!

Reply from Leaders - Cambridge
Jack was very helpful and showed his knowledge when answering questions.

Reply from Leaders - Cambridge
Leaders are well known for being one of the best at lettings in Cambridge and my experience with them has only reinforced that more. They were professional but most importantly always contactable! Particular mention to Jack Eade for guiding me through the process.

Reply from Leaders - Cambridge
Jack really showed professionalism! He had excellent answers for any and all of my questions, even went above and beyond in a few instances. Really kind and well equipped to help anyone.

Reply from Leaders - Cambridge
Spoke to Jack today over the phone and he was very helpful

Reply from Leaders - Cambridge
Special thanks to Jack for making everything so smooth and answering all the questions we had no matter how big or small.

Reply from Leaders - Cambridge
I had a fantastic experience dealing with leaders. Jack Eade was particularly helpful and efficient. Would definitely reccomend!

Reply from Leaders - Cambridge
I approached Leaders regarding a query I had regarding a property up for let. Jack is the agent who I was dealing with, after so many years of having generally had poor experiences with other letting agents around the Cambridgeshire area, he was a pleasure to deal with! He listened and didn't try to force a decision onto me or make me feel small when I was hesitant, just answered the questions I had and left me with a feeling of wanting to go back to Leaders when I need to again. To be honest Jack is a credit to the profession and Leaders as a branch.

Reply from Leaders - Cambridge
Jack was very helpful with giving me all the correct information. Would definitely recommend him to anyone in the future.

Reply from Leaders - Cambridge
Jack is an absolute star. I couldn’t have asked for anyone better, he has such a wonderful balance of friendliness and professionalism who goes above and beyond. Thank you for making everything an enjoyable rather than stressful process.

Reply from Leaders - Cambridge
I've been looking for the perfect place for a while now and I have been struggling through other agents. I felt like they wasn't listening to my needs. Since coming to Leaders, Jack has been so helpful in finding me the perfect place. He listened and understood what I needed. I cannot reccomend Leaders and Jack highly enough.

Reply from Leaders - Cambridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.