Leaders - Cambridge Reviews 

283
TrustScore 3 out of 5

3.0

140 Hills Road, CB2 8PB Cambridge, GB


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Rated 5 out of 5 stars

Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties. I received many helpful phone calls from the Cambrid... See more

Company replied

Rated 5 out of 5 stars

Managed our property for 20 years and would recommend. All agents especially over the last few years have been in regular contact looking after our property while we have been living abroad keeping it... See more

Rated 5 out of 5 stars

Over the past 2 years, Leaders have done a great job at managing the tenancy and the property. Specifically, Ms Clare Wraith was always responsive to my emails and very happy to help with any issue! S... See more

Rated 4 out of 5 stars

Getting moved into our rental property had its ups and downs. Our property manager then left, but our experience since then has only got better as Tikal has been wonderful - responsive and alway... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Cambridge

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 140 Hills Road, CB2 8PB, Cambridge, United Kingdom

3.0

Average

TrustScore 3 out of 5

283 reviews

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Replied to 97% of negative reviews

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3.0

All reviews

(283)

2,198 reviews in the last 12 months

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Rated 5 out of 5 stars

Real "Leaders" in property search

Property market in Cambridge is very busy right now and there is more demand than supply so Letting agencies are always overwhelmed with letting requests. I appreciate Leah from Leaders for helping to find a good home for me. She is very prompt in responding to queries from me and goes beyond her way to help. Keep up the good work Leah! Cheers.

September 15, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Satish

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Charmaine was very helpful and amazing…

Charmaine was very helpful and amazing service. Definitely recommend

September 1, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Ami

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Katie has always been wonderful

Katie has always been wonderful! Friendly & attentive!

September 15, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Sian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders are great, Jack is superb!

Leaders have provided a first class service, especially Jack in lettings. Nothing was too much trouble and his knowledge of the local property market was extremely valuable to us on our search for a new home. He helped with every aspect of the search and move in and provided us with all the tools needed for a smooth rental process. A really great branch and a really highly skilled property professional they are lucky to have on their team!

July 6, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Max

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service

Great service
Leah answered my questions provided and was very helpful.

September 12, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Kieran

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks Leah!!!

Leah is super friendly and professional- highly recommend!!

September 1, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Rubi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Couldn’t recommend Leaders enough

Couldn’t recommend Leaders enough, had a great experience, Leah was very Professional & Helpful.

August 6, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Craig

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience, welcoming & helpful staff. Leah made sure we found what we was looking for.
Definitely recommend

September 12, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Tia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful, assistant ( Leah Brazier) went above and beyond to help us.
Would really recommend Leaders in Cambridge

September 14, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Jay

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leah has been extremely helpful and…

Leah has been extremely helpful and friendly throughout the process, I will be sure to recommend Leah!

September 12, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Molly

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jack was very helpful and showed his…

Jack was very helpful and showed his knowledge when answering questions.

September 13, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Harry,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Leaders are well known for being one of…

Leaders are well known for being one of the best at lettings in Cambridge and my experience with them has only reinforced that more. They were professional but most importantly always contactable! Particular mention to Jack Eade for guiding me through the process.

September 1, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Harry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Jack really showed professionalism

Jack really showed professionalism! He had excellent answers for any and all of my questions, even went above and beyond in a few instances. Really kind and well equipped to help anyone.

September 12, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Toby,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Spoke to Jack today over the phone and…

Spoke to Jack today over the phone and he was very helpful

September 14, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Alastair,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

5 star for Jack!

Special thanks to Jack for making everything so smooth and answering all the questions we had no matter how big or small.

September 7, 2022
Unprompted review
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Reply from Leaders - Cambridge

Dear Reece,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a fantastic experience dealing…

I had a fantastic experience dealing with leaders. Jack Eade was particularly helpful and efficient. Would definitely reccomend!

August 17, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Beth,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

A credit to the branch

I approached Leaders regarding a query I had regarding a property up for let. Jack is the agent who I was dealing with, after so many years of having generally had poor experiences with other letting agents around the Cambridgeshire area, he was a pleasure to deal with! He listened and didn't try to force a decision onto me or make me feel small when I was hesitant, just answered the questions I had and left me with a feeling of wanting to go back to Leaders when I need to again. To be honest Jack is a credit to the profession and Leaders as a branch.

September 13, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Charlie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jack Eade - Leaders

Jack was very helpful with giving me all the correct information. Would definitely recommend him to anyone in the future.

September 14, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Fraser

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Jack is an absolute star

Jack is an absolute star. I couldn’t have asked for anyone better, he has such a wonderful balance of friendliness and professionalism who goes above and beyond. Thank you for making everything an enjoyable rather than stressful process.

September 5, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Hannah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I've been looking for the perfect place…

I've been looking for the perfect place for a while now and I have been struggling through other agents. I felt like they wasn't listening to my needs. Since coming to Leaders, Jack has been so helpful in finding me the perfect place. He listened and understood what I needed. I cannot reccomend Leaders and Jack highly enough.

September 2, 2022
Unprompted review
Leaders  - Cambridge logo

Reply from Leaders - Cambridge

Dear Callum,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

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