Leaders manage 2 properties for me, their portal makes it easy plus they were efficient in helping me when I needed to sell one of the properties. I received many helpful phone calls from the Cambrid... See more
Company replied
Location
Switch location140 Hills Road, CB2 8PB Cambridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Managed our property for 20 years and would recommend. All agents especially over the last few years have been in regular contact looking after our property while we have been living abroad keeping it... See more
Over the past 2 years, Leaders have done a great job at managing the tenancy and the property. Specifically, Ms Clare Wraith was always responsive to my emails and very happy to help with any issue! S... See more
Getting moved into our rental property had its ups and downs. Our property manager then left, but our experience since then has only got better as Tikal has been wonderful - responsive and alway... See more
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Cambridge
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
140 Hills Road, CB2 8PB, Cambridge, United Kingdom
3.0
Average
283 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amy is a great employee
Amy has been a massive help and been so good at explaining everything to a beginner. Would definitely recommend her service
August 2, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Tayyiba
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amy was super helpful and gave me a…
Amy was super helpful and gave me a really good service, left feeling satisfied cheers Amy
September 12, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Sam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amy was very friendly knowledgeable and…
Amy was very friendly knowledgeable and understanding she was able to answer all my questions satisfactorily.If I'm to ever need anything she is definately the one I will go to.
Highly recommended
September 1, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Caroline
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Very good service.
September 15, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Yongfeng Zhou
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amy is very helpful
Amy is very helpful, obviously loves her job and is very helpful with enquiries.
September 14, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Kristina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Katie
Katie, great help in finding me at short notice a temporary home for my work secondment in Cambridge.
August 3, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Paul
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Amy was really helpful and answered all…
Amy was really helpful and answered all my queries
September 15, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Lucy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Excellent service received
Amy was extremely helpful and attentive when I came for a viewing, she was welcoming an put my nerves at ease, as a first time buyer Amy exceeded my expectations and provided a great level of customer care and service, she was very professional and knowledgeable of the properties. I would highly recommend Amy to anyone whether that be looking for your first or forever home. It gave me great confidence in your company.
September 6, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Natalya
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The boy done good! Jack fantastic
Unbelievable service received from leaders Cambridge today! Jack was an impressive young man and certainly knew what he was talking about, although he doesn’t look old enough, however he was fantastic.
September 15, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear O Watkins
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leah was extremely helpful!
Leah was extremely helpful, made me feel comfortable and was able to give me any information I needed!
September 2, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Katie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Leah always provided professional…
Leah always provided professional service, she is very responsive and friendly. I will definitely recommend Leaders!
September 6, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Megan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Thank you to Charmaine and the team for…
Thank you to Charmaine and the team for an amazing service and experience
September 2, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Dayner
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Always received excellent service from Katie
As a land lord I have been with Leaders for 2 years now. Has always received excellent service from the letting staff especially Katie. Katie is always very helpful in finding tenants and kept very good communication with the tenants and owners throughout in every process.Thank you Katie.
September 7, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Menon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Highly recommend Charmaine and the team.
September 15, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Had a very helpful young lady at…
Had a very helpful young lady at Leaders her name was Leah. I would definitely recommend her.
September 15, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Wibbs
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Professional & courteous
Professional & courteous, Leaders & Leah offer a great service.
August 12, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Karen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
I recently popped my head into the…
I recently popped my head into the Leaders Cambridge branch to make an enquiry and ask a few questions… despite not having an appointment and a few other things going on in the branch, Leah had all the time in the world to help me - so incredibly helpful and knowledgeable!
September 13, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Madeline
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Pleasure to deal with Jack
Jack was a pleasure to deal with and answered all the questions I had. Great service
July 12, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Liam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Charmaine was wonderful
Charmaine was wonderful. Experienced and extremely helpful. Would recommend to anybody!
September 14, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear Jordan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great Service
Leah Brazier, excellent negotiator who helped us every step of the way through us moving.
September 15, 2022
Unprompted review
Reply from Leaders - Cambridge
Dear J.smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.