Leaders - Chester Reviews 104

TrustScore 4.5 out of 5

4.7

30 Lower Bridge Street, CH1 1RS Chester, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Cloe who I work with is very professional an so understanding makes it very easy to get things done couldn't ask for more

Rated 5 out of 5 stars

Very friendly and helpful. Helped me move with no hassle and was an easy process throughout. Holly who managed everything for me was great. Would recommend to friends and family.

Company replied

Rated 5 out of 5 stars

Currently going through the rental process for a property in Chester, for which Saskia has been mine and my partners main point of call. She has been absolutely incredible at keeping in touch with us... See more

Rated 1 out of 5 stars

I would not recommend using this estate agent. They have consistently not performed maintenance including taking over three weeks to get anyone to fix the heating in winter. They have also failed to... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Chester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 30 Lower Bridge Street, CH1 1RS, Chester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Helped me move with no hassle and was an easy process throughout. Holly who managed everything for me was great. Would recommend to friends and family.

April 16, 2026
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Jack Varley

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders and consultation review

We moved in on the 5th of January and we’re so happy here. We love the house and the area, and we’ve settled in really well.

Holly was amazing throughout the whole process. She was so helpful, quick to respond, and made everything completely hassle-free. Moving can be stressful, but she made it feel easy and straightforward. We’re really grateful for all her support — thank you, Holly Minshull!

January 5, 2026
Unprompted review
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Reply from Leaders - Chester

Dear Miguel

We greatly appreciate your 5-star review and the time you took to share your experience with Holly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great house letting experience

I've been with Leaders for several years and have just relet our house with them. The process was smooth, fast and all the staff involved have been great. Many thanks.

February 27, 2026
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Nathan Lindop, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 4 out of 5 stars

Chloe Riley was very well mannered

Chloe Riley was very well mannered and very kind when showing me around the house and the room there is nothing negative I could say about her

February 9, 2026
Unprompted review
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Reply from Leaders - Chester

Dear Stephen Howcroft, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Chloe. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 4 out of 5 stars

The reason I have not given a 5* review…

The reason I have not given a 5* review is that We have not moved into the property yet, but so far in the process Grace from the Northwich branch has been great.
She Answers emails promptly, keeps me updated and is professional and helpful.

January 9, 2026
Unprompted review
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Reply from Leaders - Chester

Dear Jennie Gerrard, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Grace. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

good services

November 30, 2025
Unprompted review
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Reply from Leaders - Chester

Dear Christopher Samutya, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

I have received first class service…

I have received first class service from Andy at Leaders in Chester. As I’m a first time landlord Andy has guided me through the process. He’s always extremely helpful, professional and nothing is too much trouble.Thank you Andy for your support. Also thank you to Chloe who has been involved in the process with property viewings too.

September 25, 2025
Unprompted review
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Reply from Leaders - Chester

Dear Simon We greatly appreciate your 5-star review and the time you took to share your experience with Andy & Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent Service from Chloe

Excellent Service from Chloe – Highly Recommended!

I’ve had a fantastic experience working with Chloe as my letting & estate agent. From start to finish, she has been professional, efficient, and incredibly supportive. Chloe consistently went above and beyond to make the entire process smooth and stress-free. Whether it was answering questions promptly, keeping me updated at every stage, or offering helpful advice, she was always approachable and reliable.

It’s rare to find someone who combines a strong work ethic with genuine care for clients, but Chloe does exactly that. I felt confident and reassured knowing everything was in her hands.

I wouldn’t hesitate to recommend Chloe to anyone looking for a trustworthy and proactive estate agent. She truly made a difference, and I’m very grateful for her help.

Thanks again Chloe x

September 30, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Ffion We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Leaders letting Polite Professional and Efficient

Leaders have taken over the letting of 5 properties for me in a month. It was particularly difficult as the previous letting agent had left a lot of maintenance undone, and missing paperwork. They have picked this up quickly and are in the process of correcting the issues. They have so far been very polite professional and efficient, very pleased with the service thus far.

September 1, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Thomas Meehan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Really good service

Chloe was so helpful throughout this whole process. I got quick responses and she kept me updated if anything changed with the move. Anytime I had a question or needed help she was quick to provide a helpful answer and resolve any issues I had. :)

September 26, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Kenz We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

My experience of using Leaders

Leaders have marketed a rental property for me in Chester and quickly found good tenants, I have used them now for many years. I have found the staff very easy to contact and deal with, they are always polite and professional and have offered me a very good service.

August 29, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Andrew Warman, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great experience specially with Chloe…

Great experience specially with Chloe ,she was amazing ,very professional,approachable and made our journey easy 😊

June 22, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Abuobeida We greatly appreciate your 5-star review and the time you took to share your experience with Chloe . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Outstanding Service and Support from Start to Finish

Holly has been amazing to work with. She made the whole process of setting up my tenancy straightforward and stress-free, offering great advice and keeping me informed at every stage. Professional, polite, and always quick to respond—her service has been the best I’ve experienced. Highly recommended!

July 28, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Chidinma We greatly appreciate your 5-star review and the time you took to share your experience with Holly . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I can highly recommend Holly and would…

I can highly recommend Holly and would like to say a massive thanks for all your help with the new tenancy agreement and all your advice for a smooth tenancy setting up everything
Very informative from the enitial call to contract
Best ive found so far I moved from another company,
Excellent service ,comunicación, professional,and polite

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

There is a young lady in the northwich…

There is a young lady in the northwich office who single handled moved me into my place. When I say I'm totally useless at following links and filling forms out I'm up there with the best of them. Poor grace had no idea what she had coming to her when she met me yet all the way through she was totally professional always wore a smile and her banter was out of this world. Honestly if you come to the northwich office ask for her. I cant thankyou enough grace.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy to approach Leaders

I am so happy to approach Leaders, so helpful .Thank you Leaders for for your prompt response and help.

May 8, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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