Leaders - Chester Reviews 

109
TrustScore 4.5 out of 5

4.7

30 Lower Bridge Street, CH1 1RS Chester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Currently going through the rental process for a property in Chester, for which Saskia has been mine and my partners main point of call. She has been absolutely incredible at keeping in touch with us... See more

Rated 5 out of 5 stars

Holly at Leaders helped us find an amazing property to rent. While viewing one that wasn't quite right for us she mentioned a couple of others we might be interested in and the next day she showed us... See more

Company replied

Rated 5 out of 5 stars

Imogen (chester branch) has always got a kind and friendly manner and she’s always trying her best to help us out whatever our problem might be. I can’t really fault her to be honest, she responds to... See more

Company replied

Rated 5 out of 5 stars

Best service for housing ever especially with how difficult things are with housing right now. All started with Erin who was very helpful then Saskia took over and topped it with a classy service. The... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Chester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 30 Lower Bridge Street, CH1 1RS, Chester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(109)

2,198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

There is a young lady in the northwich…

There is a young lady in the northwich office who single handled moved me into my place. When I say I'm totally useless at following links and filling forms out I'm up there with the best of them. Poor grace had no idea what she had coming to her when she met me yet all the way through she was totally professional always wore a smile and her banter was out of this world. Honestly if you come to the northwich office ask for her. I cant thankyou enough grace.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

I am so happy to approach Leaders

I am so happy to approach Leaders, so helpful .Thank you Leaders for for your prompt response and help.

May 8, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Imogen (chester branch)

Imogen (chester branch) has always got a kind and friendly manner and she’s always trying her best to help us out whatever our problem might be. I can’t really fault her to be honest, she responds to emails fast when i’ve emailed her in the past and she’s just a lovely girl to speak to !

April 24, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Wynter
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 4 out of 5 stars

The agent Holy was very helpful…

The agent Holy was very helpful throughout the house hunt process. She always responded and was very honest and polite.

March 31, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Kamangaj

We are very happy Holly provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Holly was amazing helping us with our…

Holly was amazing helping us with our move to the new house!

Leaders definitely know how to care for people and are always kind and patient with all the questions/problems.

Definitely recommend!

April 11, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Vitoria

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Holly a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Had a really positive experience with…

Had a really positive experience with Leaders as a tenant, thanks to Gemma Byron who was our property manager. Gemma was always really helpful with any questions we had. She is friendly and empathetic and I would recommend Leaders as a lettings agency because of our experience with her.

March 19, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Elizabeth

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Gemma a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Brilliant experience right from initial…

Brilliant experience right from initial contact until singing the rental agreements. Chole was awesome in following up and doing the needful.

April 8, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Bharath

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Helpful

Thanks to the team.
Very helpful in securing the house.

March 30, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Eniola

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Holly at Leaders helped us find a…

Holly at Leaders helped us find a beautiful home, making the entire process seamless and well-organized. We highly recommend Leaders for anyone searching for a place- they were incredibly helpful and patient in answering our many questions as newcomers to the country.

March 25, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Ayavela

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Holly a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great properties, supportive and professional staff!

Holly at Leaders helped us find an amazing property to rent. While viewing one that wasn't quite right for us she mentioned a couple of others we might be interested in and the next day she showed us the one we're in now. We wanted to move in 2 weeks so it was hectic, but Holly and the team at Leaders were amazingly supportive, kind and patient. Using the online system was really easy and whenever we had a query responses were quick. Can't fault the experience, brilliant! Thanks Holly and all the team at Leaders!

March 21, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear David

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Holly and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

A big improvement

I’m a landlord registered with leaders since circa 2017 and over the past few months their service has been exemplary. Helpfulness and communication has been top notch resulting in a much improved experience than in previous years.
In particular I would like to thank Hannah Nuckley in her role as property care manager and also Francesca based in the Chester branch. Always a pleasure to deal with and a credit to the company.

March 15, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Hannah a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Kirsty has been amazing getting the…

Kirsty has been amazing getting the property across the line.

Thank you

John

March 15, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear D .A

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kirsty a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders is awesome!

Leaders is an absolutely great agency with amazing agents. I’ve had a wonderful experience with them especially with Kirsty Diggory she wonderful and very quick to respond to any queries.

February 28, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Isabel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kirsty a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

We're in the process of having to find a suitable house to rent - but time is running out! Cue Holly!

We're in the process of having to vacate our current rental (where we've been for 8 years) due to the landlord selling up. We have viewed a fair number of potential properties through several different agencies. Holly has been most helpfully responsive, to email enquiries and keeping the lines of communication open - particularly valuable to us as our deadline line to relocate is so close. She conducted a property viewing for us last evening, and it was refreshing not to have any hint of an 'oversell' on her part, allowing us to form our personal appraisal of the house without distraction - yet always giving transparent and useful answers to our questions. She was true to her word and sent us the necessary questionnaire in a timely fashion. We have confidence that she will continue to assist professionally, and she has provided a very positive first impression of Leaders, Chester.

February 3, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Rose

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Very friendly and amazing people!

Through my first property purchase I would like to thank Leaders for been next to me throughout this journey and for the regular communication and updates. Special thanks to Toni and Emma for their outstanding and amazing service!

January 18, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Emma & Toni a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders have been great throughout the…

Leaders have been great throughout the application process, hopefully nothing changes moving forward. Thank you!

January 21, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Harry
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leaders is a great letting agency and I…

Leaders is a great letting agency and I have worked with many of their staff but I wanted to highlight the great work of Andrew Jones, the senior letting consultant who really helped me when it came to my property! They also use a great platform so it helps me keep track of my property as a landlord.

January 15, 2025
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Lassen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Andrew a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you Holly!

I would like to take a moment to appreciate Holly Minshull for her brilliant service. Truly appreciate Holly's effort for taking time to show the property 2nd time for second tenant and addressing the queries that we have raised.

December 10, 2024
Unprompted review
Leaders  - Chester logo

Reply from Leaders - Chester

Dear Customer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Holly a 5 star rating!

Many thanks
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look