Leaders - Clacton-On-Sea Reviews 

36
TrustScore 4.5 out of 5

4.4

75 Station Road, CO15 1SD Clacton-On-Sea, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This review is for Rebecca Proctor. She handled our rental, and went above and beyond, chasing answer's and finding alternatives when the answer's didn't go in our favour !. 10/10 for Rebecca, s... See more

Company replied

Rated 5 out of 5 stars

Leaders in Clacton have recently helped to sell a house which is now the home of a first time buyer who we hope will be very happy there. Rick and Laura were on hand to guide the process and supported... See more

Company replied

Rated 5 out of 5 stars

I have used leaders letting agents for many years now and have always gone back to them. My recent experience with them was dealing with Jake Charters and I found him to be very professional and helpf... See more

Company replied

Rated 1 out of 5 stars

Avoid at all costs! Watch out for Rick Hall and Karl Stock! Do not be fooled by these backhanded sharks. I just wanted to sell my property but got reeled into their money-grabbing backhanded r... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Clacton-On-Sea

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 75 Station Road, CO15 1SD, Clacton-On-Sea, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(36)

2,105 reviews in the last 12 months

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Rated 5 out of 5 stars

This review is for Rebecca Proctor.

This review is for Rebecca Proctor.

She handled our rental, and went above and beyond, chasing answer's and finding alternatives when the answer's didn't go in our favour !.

10/10 for Rebecca, she should be running the show...deserving of a pay rise✅️

May 14, 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Rebecca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly team

Friendly team, quick and efficient, and very informative

March 16, 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Nathan
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great Experience for Letting

Used Leaders for a property that I wanted to let. Grace was brilliant in explaining the process to me and what needed to be done aswell keeping me updated on what was happening and answering the many questions that I had. Thankyou.

December 1, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Shane
We greatly appreciate your 5-star review and the time you took to share your experience with Grace. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

First class service

Grace was extremely helpful nd professional throughout the whole process and made everything so easy. I would highly recommend Leaders.

January 30, 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Amy
We greatly appreciate your 5-star review and the time you took to share your experience with Grace. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Absolutely brilliant estate agents

January 31, 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Arron
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,

Customer Care Team

Rated 5 out of 5 stars

Good communication

Good communication. Always friendly, helpful and polite

January 27, 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Claire We greatly appreciate your 5-star review and the time you took to share your experience with Us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Professional, personal and friendly service

I have used leaders letting agents for many years now and have always gone back to them. My recent experience with them was dealing with Jake Charters and I found him to be very professional and helpful through out the letting process. I was kept up to date via email and phone on a regular basis with any questions I had were answered very quickly. I would not hesitate to use them again. I also dealt with Rebecca and I found the whole team to be friendly and helpful whilst also providing a very professional and personal service

December 18, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Angela Clapham We greatly appreciate your 5-star review and the time you took to share your experience with Jake and Rebecca. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Good

Easy and friendly

January 7, 2026
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Charlie Brown, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very happy with leaders and Jake who…

Very happy with leaders and Jake who helped me find my new property

October 16, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Alan Thomas Green We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Avoid leader Clacton

Leaders in clacton on sea is awful. I went in to ask about putting my property on the market and there was a 40 year old woman with red hair who was so rude to me. She was pushy and very condescending to me and put me off completely. The manger was also an absolute rude man. Big headed and rude and sarcastic. I couldn’t give my business to them so went with haart instead. Head office at leaders sort the Clacton branch out as they are honestly rude.

October 4, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Peter, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Rated 5 out of 5 stars

An Estate Agent You Can Trust

Leaders in Clacton have recently helped to sell a house which is now the home of a first time buyer who we hope will be very happy there. Rick and Laura were on hand to guide the process and supported both buyer and seller during a complex sale. If you are looking for an estate agent who will support you from beginning to end, whatever the circumstances, I highly recommend them to you.

October 16, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Chris Wylie We greatly appreciate your 5-star review and the time you took to share your experience with Rick and Laura. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Great help

Jake, Grace & Rebecca always helpful and professional always responsive on the phone & email. Great with technology as well. Definitely recommend

September 4, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Mark Brett We greatly appreciate your 5-star review and the time you took to share your experience with Grace, Rebecca and Jake . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Avoid at all costs!

Avoid at all costs!

Watch out for Rick Hall and Karl Stock!

Do not be fooled by these backhanded sharks. I just wanted to sell my property but got reeled into their money-grabbing backhanded relationships with Lifetime Legal, who try to overcharge for a Credit Check and then upsell you into the crappy membership that you don't need, as stated by the sales agent when on the call. Even after requesting not to proceed, I have been charged the 80 pounds that is of no use to anyone now!

Avoid, avoid, avoid!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

So two weeks into the search for my in…

So two weeks into the search for my in laws property and Leaders in Clacton have by far been the best agent but this is all down to the young lady Ruby who has been going above and beyond to help us. Nothing asked if her is too much, she is a credit to the company.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a property through…

I recently purchased a property through Leaders Estate Agents, and I have to say the experience was fantastic. Rick, who handled the process, was extremely helpful, professional, and always on hand to answer any questions. His attention to detail made the whole transaction run smoothly.

Laura in the office was also great, providing excellent support and communication throughout the process. The entire team at Leaders went above and beyond to make sure everything was sorted. I would highly recommend them for anyone looking to buy or sell a property. Great service all around!

April 25, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Lewis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Rick and Laura a 5 star rating!

Many thanks
Customer Care team

Rated 5 out of 5 stars

Great Customer Experience with Leaders Clacton-On-Sea

Received some great support after my chain collapsed..Laura spoke with me highlighting options available to me from the team at their office. Both Laura and Karl have been responsive friendly yet professional and the valuation was not rushed and time taken to understand my requirements. Laura has been consistent with her interventions and updates and great customer service and looking forward to selling my home with them

April 15, 2025
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Nigel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Laura and Karl a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

To all the leaders team, thank you

Couldn’t thank all the leaders team who helped in finally securing our property after months of troubles from mortgages to solicitors. It made the difference knowing leaders were on our side during the process and there to support us. Thank you

October 24, 2024
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Charley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

No complaints

No complaints, Leaders did a good job in a situation made unnecessarily difficult by an incompetent solicitor acting for the vendors. The staff were helpful and there when I needed them.

October 10, 2024
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear Chris

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Very poor

Very poor. Not truthful and also have not taken down the advert after end of contract dates. Will not use again

October 7, 2024
Unprompted review
Leaders  - Clacton-On-Sea logo

Reply from Leaders - Clacton-On-Sea

Dear George

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

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