Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
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See what reviewers are saying
Recently spoke to Selelwyn about a rental property, he was very straight forward and professional about it which I personally liked. He is very quick and seems eager to help you get a rental property... See more
We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketi... See more
Company replied
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an excellent experience with…
I had an excellent experience with Leaders. From start to finish, they were professional, friendly, and always quick to respond to any questions I had. They kept me updated throughout the process, explained everything clearly, and made what could have been a stressful time feel smooth and straightforward. Their local knowledge and honest advice were invaluable, and I felt supported every step of the way. I would highly recommend them to anyone looking to buy, sell, or rent a property.
June 12, 2025
Unprompted review
Great Service
Selwyn and Macy were both lovely. Selwyn helped set up my viewing and was considerate. Macy was friendly and was useful in showing round the apartment. Many thanks to you both😃
August 6, 2025
Unprompted review
Lovley lady
She was on time lovely lady very helpful and knowledgeable
August 5, 2025
Unprompted review
Leaders have great staff
Nattalei was so timely and friendly. She treated me well, with kindness and respect. I'll love to rent from you as soon as I found a perfect accommodation that fits my requirement. Thanks
August 1, 2025
Unprompted review
It was a really good experience
It was a really good experience, they helped me a lot with everything especially miss Nattalei Nelson,
July 30, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Reasat Azim
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
What make it great he answered me…
What make it great he answered me becouse I need to get house fast
July 25, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Gregorius Tunde
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Excellent service and very responsive
July 24, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Noel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
I had a great experience thanks to…
I had a great experience thanks to Selwyn Pacheco.He was quick to take action and arranged a viewing appointment straight away. He was very kind, professional, and also showed me other available options, which I really appreciated. His support made the process smooth and stress-free. Thank you!
July 23, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Qamar Abbas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Exceptional client service
It's been an absolute pleasure working with Leaders Letting. A big shout out to Selwyn who was very supportive and made the entire process as seamless as possible.
June 25, 2025
Unprompted review
Reply from Leaders - Croydon
Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Selwyn at Leaders…
I've been a landlord for over 10 years and have worked with Selwyn Pacheco at Leaders the entire time.
He always finds quality tenants quickly and has good attention to detail.
Communication is so quick and any issues are resolved efficiently and on time.
Selwyn’s long-term commitment, integrity, and personal approach truly sets him apart.
Highly recommended for any landlord seeking a reliable and experienced agent!
July 15, 2025
Unprompted review
Reply from Leaders - Croydon
Dear John
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Great communication and support from…
Great communication and support from Summer!
July 15, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Monica Alves
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Effective staff response from Selwyn Pacheco
Prompt reply and scheduled a property viewing within a week. Excellent customer service. Glad to continue with LEADERS to find a new 🏠.Thank you.
July 10, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Gomathi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Very supportive, honest and knowledgable staff.
The staff at Leaders in Croydon (Selwyn, Nattalei and Methembe) were extremely supportive during the process of renting a flat. They were very patient and professional! Thank you!
July 9, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Emma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Selwyn Pacheco was very helpful in…
Selwyn Pacheco was very helpful in helping me find a property that ticked all of my boxes and overall offered a very friendly service. Would recommend to others looking to rent!
July 9, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Lliam Griffiths
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Efficient letting call with Selwyn…
Had a very informative call with Selwyn Pacheco regarding one of the properties, very efficient and trustworthy service!
July 7, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Lily Linke
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Selwyn Pacheco - Exceceptional Service and Support
I’ve been working with Selwyn Pacheco to find a house, and I have to say, his customer service has been excellent. He’s been incredibly professional, attentive, and genuinely helpful throughout the whole process. Selwyn makes sure to understand exactly what I’m looking for and always responds quickly to any questions or concerns I have.
It’s clear that he really cares about helping his clients find the right fit, and I’ve felt supported every step of the way. If you're looking for someone who is both professional and truly helpful, I highly recommend Selwyn!
July 7, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Natalia Gaviria Guevara
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Highly highly recommend leaders and in…
Highly highly recommend leaders and in particular Selwyn. Very easy to speak to and communicate with. He goes out his way and above and beyond to get things sorted. I started contracting work for leaders and have dealt with Selwyn on a regular basis, and as a contractor this is the type of person you want to deal with all the time. Keep up all the hard work and to anyone looking to rent property get in touch with this man 100%.
July 5, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Matthew Brodrick
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
Selwyn was incredibly efficient
Selwyn was incredibly efficient, responsive, and warm when we enquired about a rental property we knew would be quite popular. I have had lots of experience of the rental market in London and it was truly a breath of fresh air to receive such great service.
July 4, 2025
Unprompted review
Reply from Leaders - Croydon
Dear LH
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
I had a great experience thanks to Nattalei
I had a great experience thanks to Nattalei. She was quick to take action and arranged a viewing appointment straight away. She was very kind, professional, and also showed me other available options, which I really appreciated. Her support made the process smooth and stress-free. Thank you!
July 1, 2025
Unprompted review
Reply from Leaders - Croydon
Dear Ozgun Ceren Avincsal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
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