Calcum made the whole viewing process very easy. Great communication, no pressure, and he actually cared about finding the right fit for us. One of the most reliable agents we’ve dealt with. Highl... See more
Company replied
Location
Switch location312 High Street, CR0 1NG Croydon, GB
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See what reviewers are saying
I had a wonderful experience during my house viewing thanks to Calum. He was friendly, professional, and welcoming from start to finish. He took his time to answer all my questions, explained everyth... See more
Company replied
My partner and I had our first house viewing with Callum and we were both really taken aback by how friendly and informative he was. He knew most questions asked about the property and any he didn’t,... See more
Company replied
Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
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Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
196 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice viewing experience with Shannon
Nice viewing experience with Shannon, thank you!
June 2, 2026
Unprompted review
Calum was very helpful when showing me…
Calum was very helpful when showing me the flats. He explained everything clearly, answered all my questions, and had great communication throughout. Professional and very friendly. Highly recommended!
June 2, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Magda Sroka
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calcum made the whole viewing process…
Calcum made the whole viewing process very easy. Great communication, no pressure, and he actually cared about finding the right fit for us. One of the most reliable agents we’ve dealt with. Highly recommend!
June 2, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Yaa Otchere
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great first impressions
My partner and I had our first house viewing with Callum and we were both really taken aback by how friendly and informative he was. He knew most questions asked about the property and any he didn’t, he informed us of quickly. We are very happy with the quick and easy process we have had with Leaders and would recommend them.
May 30, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Adele
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a wonderful experience during my…
I had a wonderful experience during my house viewing thanks to Calum. He was friendly, professional, and welcoming from start to finish. He took his time to answer all my questions, explained everything clearly, and made the whole process feel comfortable and stress-free. I would recommend him anytime any day.
June 1, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Mojisola Kuteyi
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A Great Viewing Experience
Calum arranged my viewing and was great at communicating timings/location and was very accommodating of my availability. Calum met me at the property exactly on time. The property was wonderfully maintained and Calum knew plenty about it. He was friendly and helpful, answering my questions and giving advice on how to move forward with the property.
I would definitely trust and use Leaders again in the future.
June 1, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Lucy Veall
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum was fantastic on the viewing
May 30, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Vignesh Duraiyan We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
So far my experience has been great
So far my experience has been great, kyle has been so helpful I had only one viewing which I didn’t like and he was so kind to show me another all in one day down to the offer and references I really appreciate . Thank you so much kyle
May 28, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Peace Nnaji
We greatly appreciate your 5-star review and the time you took to share your experience with Kyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Shannon was very nice
Shannon was very nice, gently and great, I would highly recommend her
May 22, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Precious
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Thank you again to Leaders Croydon!
Thank you again to Leaders Croydon for sorting new tenancy - my gratitude especially extends to Calum for his utmost professionalism with viewings, Oswald for his extensive knowledge when explaining various clauses of Agreements and Sian for her proactiveness with property!
Awesome team and service!
May 21, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ms Rotondo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Calum. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
I had a great experience with Leaders
I had a great experience with Leaders, specifically thanks to Calum. He was incredibly helpful and efficient in getting a property viewing booked for me. He made the whole process quick and stress-free. Highly recommend asking for him if you need assistance!
May 22, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Kennedy Champo
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I originally saw a property on Tik Tok…
I originally saw a property on Tik Tok which I think is a fantastic way to showcase properties as everything is online. After seeing it I contacted Leaders and spoke to Calum who has been great, he has been soo helpful and informative. He showed me around a property and was able to answer all the questions I had which gave me reassurance. Can’t fault his service.
May 21, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Chelcee We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I spoke to Callumn Briefly and although…
I spoke to Calum Briefly and although I have not yet secured a place he is very keen on helping me finding something that suits my needs financially and I really appreciate that.
Thanks Calum :)
May 19, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Vanessa
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
AMAZING EXPERIENCE WITH CALLUM HE…
(DSS excepted) AMAZING EXPERIENCE WITH CALLUM HE HELPED US TO FIND OUR HOME VERY AFFORDABLE FOR OUR FAMILY !!
May 18, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Amira
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Callum was such a great a help with…
Callum was such a great a help with find us a new and affordable property
May 18, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Bodb
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum attended to me in a nice way and…
Calum attended to me in a nice way and was very detailed.
May 18, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Menzies
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Met Callum great chap helped with all…
Met Callum great chap helped with all my questions. Showed me around the flat.
May 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Veronika
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I really appreciate the way leaders…
I really appreciate the way leaders team helps, Agent Callum was really friendly, helpful and supportive. I really recommend their expertise service!
May 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Lasanthi
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Met calum for a viewing today and he…
Met calum for a viewing today and he was very knowledgeable.. he was very good and very respectful.. Calum knew his stuff.
May 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Niyi
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Callum
Callum - friendly and professional showedme around flats and answered all my questions.
May 16, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Jonathan
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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