We have been with Leaders for two and a half years , with a very good tenant . Unfortunately the tenant has served notice which is a concern , however Leaders really stepped up in terms of the marketi... See more
Location
Switch location312 High Street, CR0 1NG Croydon, GB
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See what reviewers are saying
The Croydon Leaders team have always been extremely helpful in all aspects of managing my property over many years. In particular Kyle Tavares has been fantastic, going the extra mile to resolve some... See more
Very polite, punctual, professional service. He answered all our questions and understood that this was our first viewing and even though this property is not for us Callum agreed to work with us to f... See more
Company replied
I had a fantastic experience with Leaders Lettings in Croydon. The team were professional, responsive, and supportive throughout the entire process. I really appreciate the time and effort Calum put i... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Croydon
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
312 High Street, CR0 1NG, Croydon, United Kingdom
4.9
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Leaders - Croydon
Dear Okechukwu Njoku
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Went for a viewing today and was made…
Went for a viewing today and was made to feel welcome and comfortable. Calum was informative and professional as well as being easy to talk to. Communication from Leaders has been great in terms of reminders and property information.
June 13, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Shantel R
We greatly appreciate your 5-star review and the time you took to share your experience with Calum Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Shannon was so amazing
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Faith Stephen We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was very patient and welcoming
Shannon was very patient and welcoming. She did very well to assert the benefits of the property and ensured all questions were answered with clarity. Great representative
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Diamond We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was very helpful today got all…
Shannon was very helpful today got all the info i needed very happy
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Redmist One We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a great experience
I had a great experience. The young lady was professional and friendly. The viewing went smoothly.
Olu.
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Olu Ajobo We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Shannon was lovely
Shannon was lovely, showed me around the flat, had all information I wanted to know. Very nice experience!
June 12, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Ewelina Tułaza
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Walked into the office and Shannon …
Walked into the office and Shannon assisted me she was very love and polite and guided me to a studio property. Was extremely lovely and looming forward to renting with leaders.
June 11, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Anndrew We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Calum shanaon and Kyle are very gentle…
Calum shanaon and Kyle are very gentle and kind while suggesting greats properties.
June 10, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Khushi Suthar, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Calum from Leaders
Calum was very friendly and helpful and answered all my questions about the property.
June 6, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Owen Hatch We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders Experience
Calum was really responsive to our messages and goes above and beyond in assisting us. We had a really good experience looking for a new home with Calum.
June 6, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Nico
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A smooth and positive experience from…
A smooth and positive experience from beginning to end. Great communication, helpful advice, and a professional approach throughout. Highly recommended.
June 6, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Danielle, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Calum
Calum, Oswald and Kyle .Thank you so much for everything .You all did Amazing job.I will appreciate you specially Calum.You are the best.you knows what you are doing.kudos to you.Please keep it up.Thanks.
June 5, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Jennifer Odogbe, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Nice viewing experience with Shannon
Nice viewing experience with Shannon, thank you!
June 2, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Nisha Bailey
We greatly appreciate your 5-star review and the time you took to share your experience with Shannon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calcum made the whole viewing process…
Calcum made the whole viewing process very easy. Great communication, no pressure, and he actually cared about finding the right fit for us. One of the most reliable agents we’ve dealt with. Highly recommend!
June 2, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Yaa Otchere
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Great first impressions
My partner and I had our first house viewing with Callum and we were both really taken aback by how friendly and informative he was. He knew most questions asked about the property and any he didn’t, he informed us of quickly. We are very happy with the quick and easy process we have had with Leaders and would recommend them.
May 30, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Adele
We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a wonderful experience during my…
I had a wonderful experience during my house viewing thanks to Calum. He was friendly, professional, and welcoming from start to finish. He took his time to answer all my questions, explained everything clearly, and made the whole process feel comfortable and stress-free. I would recommend him anytime any day.
June 1, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Mojisola Kuteyi
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
A Great Viewing Experience
Calum arranged my viewing and was great at communicating timings/location and was very accommodating of my availability. Calum met me at the property exactly on time. The property was wonderfully maintained and Calum knew plenty about it. He was friendly and helpful, answering my questions and giving advice on how to move forward with the property.
I would definitely trust and use Leaders again in the future.
June 1, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Lucy Veall
We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Calum was fantastic on the viewing
May 30, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Vignesh Duraiyan We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
So far my experience has been great
So far my experience has been great, kyle has been so helpful I had only one viewing which I didn’t like and he was so kind to show me another all in one day down to the offer and references I really appreciate . Thank you so much kyle
May 28, 2026
Unprompted review
Reply from Leaders - Croydon
Dear Peace Nnaji
We greatly appreciate your 5-star review and the time you took to share your experience with Kyle. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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