Leaders - Eastbourne Reviews 37

TrustScore 4.5 out of 5

4.3

22 Grove Road, BN21 4TR Eastbourne, GB


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Rated 4 out of 5 stars

Overall we had a good experience with leaders in Eastbourne when selling our house. Beverley was very easy to contact, always extremely friendly and helpful, and kept us updated. She did her best to m... See more

Company replied

Rated 5 out of 5 stars

These people have your interest and look after you from seeing the property you would like to giving 100% support in achieving your abode !

Company replied

Rated 5 out of 5 stars

We are really impressed with the support we receive from Leaders in Eastbourne and in particular, David Petrie who really goes the extra mile. We are very pleased with his prompt attention to any of o... See more

Rated 5 out of 5 stars

We used Leaders in Eastbourne and what a fantastic place use , I'm going to mention the Lady in person and she is Beverley Wilson, she honestly can't do enough for you and she's helped us all the way... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Eastbourne

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 22 Grove Road, BN21 4TR, Eastbourne, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

37 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

These people have your interest and…

These people have your interest and look after you from seeing the property you would like to giving 100% support in achieving your abode !

April 30, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Glenn
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Extremely friendly and helpful

Overall we had a good experience with leaders in Eastbourne when selling our house. Beverley was very easy to contact, always extremely friendly and helpful, and kept us updated. She did her best to make the process stress free. I felt that I could contact her directly whenever I had a question. I would highly recommend

April 20, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Kate
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Beverley. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Fay Tipper is an amazing property…

Fay Tipper is an amazing property manager and always made sure that things were fixed when they went wrong and always happy to answer questions absolutely gutted to be moving (Landlord selling) but Fay has made the process easy to manage

April 8, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Eloise M Cosham

We greatly appreciate your 5-star review and the time you took to share your experience with Fay. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 3 out of 5 stars

Leaders don’t lead, they mislead.

A lot of misleading information which caused inconvenience and financial loss for me twice. Murray ignore phone calls for 3 days then they haven’t refunded my deposit.
Update: I had a partial refund hence changing from 1 to 3 star.

March 27, 2026
Unprompted review
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Reply from Leaders - Eastbourne

Dear Andre Darabi,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Rated 5 out of 5 stars

Ben Murphy at Leaders in Eastbourne

Ben Murphy at Leaders in Eastbourne has been faultless in his service. Very helpful, happy to answer our many questions and queries. We are happy to have had Ben for our move. Thank you!

March 13, 2026
Unprompted review
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Reply from Leaders - Eastbourne

Dear Vivienne Mace

We greatly appreciate your 5-star review and the time you took to share your experience with Ben. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

i recently had an account enquiry which…

i recently had an account enquiry which was dealt with efficiently and courteously ,i am very pleased with lucys swift responses.

March 12, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Alan

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience. Dealt with property manager Lucy Young. Good communication and very easy to deal with.

March 12, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Richard Whiting

We greatly appreciate your 5-star review and the time you took to share your experience with Lucy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We used Leaders in Eastbourne and what…

We used Leaders in Eastbourne and what a fantastic place use , I'm going to mention the Lady in person and she is Beverley Wilson, she honestly can't do enough for you and she's helped us all the way through from getting forms filled in and delivering a 5 star service through out . I would recommend them to anyone wanting to buy or sell a house. Fantastic experience well done Leaders and Beverley Wilson.

February 18, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Christina Abrahams, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Beverley. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

My experience with Leaders

My experience with Leaders have been amazing and the communication is so good. My estate agent was Murray and he was brilliant when helping me move into my property. I had such a great experience with these agents. They were really helpful, easy to talk to, and always kept me in the loop. They were really friendly made the whole process simple and stress free. I would definitely recommend them to anyone looking to buy, rent and sell. I’m super happy with the process and love my new home! Thank you Leaders! :)

January 31, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Payton Paige, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Murray. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very understanding and good team from…

Very understanding and good team from start to finish highly recommend.

October 1, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Lee, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great correspondence with agent

Great correspondence with agent
Help through everything.
Very welcoming

January 30, 2026
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Blaize, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!



Kind regards, Customer Care Team

Rated 5 out of 5 stars

Helpful Leaders

There is always someone to answer the phone and be helpful.

November 27, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Kiki London We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Satisfaction of the company services and good representative of their staff

The satisfaction derived in their services is superb. Murray Gouin of Leaders always portrait good images of the company with good customer service. He always acted professionally making sure customers are happy with the company products and services.

November 12, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Taiwo We greatly appreciate your 5-star review and the time you took to share your experience with Murray. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

5* Service

I recently sold my mother's property through Leaders. Beverley was brilliant from first meeting to completion. Communication was great and nothing was too much trouble, including me changing things before the listing went live. Well prepared for our meeting with a sound grasp of the property market. Delivered against a tight timescale, a job well done, thank you. :) Michael Saunders

July 30, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Michael We greatly appreciate your 5-star review and the time you took to share your experience with Beverly. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

Terrible service

Terrible service, poor and slow management. Took over a dirty house, several appliances did not work and were never repaired. Had to move out prior to the end of tenancy as I had no working cooker or washing machine. Took 6 weeks to return my deposits despite continually chasing. No communication with the owner despite taking a management fee. Not a care in the world that their tenant was badly let down and no repairs were offered despite chasing. Shocking lack of management. I would never rent a property through them and definitely would not ask them to manage one.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellence in agent support

We are really impressed with the support we receive from Leaders in Eastbourne and in particular, David Petrie who really goes the extra mile. We are very pleased with his prompt attention to any of our concerns and how quickly things are resolved. He offers very friendly and effective support. We highly recommend Leaders as an agent - thanks and well done, David!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

I rented my flat with them for six…

I rented my flat with them for six years and was very pleased with the service I received. Any problems were always flagged up promptly and the property manager Al was extremely helpful in helping me resolve them. Everyone there I found to be courteous and efficient.

July 14, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Roz Kellen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good agency!

Good agency to work with, very professional and kind people.
Big thank you Lucy Young for sorting out our problems always the fastest way possible.

July 9, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Carla Teixeira

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Lucy is friendly, helpful and professional

I'm so pleased that Lucy is my first contact at Leaders, she is friendly, helpful and professional. She always keeps me informed and recently helped me make the right decision when I was struggling to make up my mind. A big thank you to Lucy!

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Any issues i have had as a contractor…

Any issues i have had as a contractor have been dealt with by Lucy Young in a professional manner and swiftly.
A pleasure to deal with in every aspect.
Thank You.
Kevin Winterton.

June 6, 2025
Unprompted review
Leaders  - Eastbourne logo

Reply from Leaders - Eastbourne

Dear Kevin Winterton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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