Leaders - Gosport Reviews 33

TrustScore 4.5 out of 5

4.6

High Street 45-46, PO12 1DF Gosport, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed... See more

Rated 5 out of 5 stars

I felt that the service of Megan and the team at Gosport were exceptional. Megan was particularly helpful and friendly with the right amount of professionalism. Every query or problem was dealt with s... See more

Company replied

Rated 5 out of 5 stars

A very understanding. Efficient and friendly service. That helped to secure a property that dovetailed my needs and requirements. And helped make a smooth move from my old rented property to my presen... See more

Company replied

Rated 2 out of 5 stars

My mother was very impressed with the service & valuation provided by the agent. However the vetting process with Lifetime Legal was a joke. Very poor communication, repeating numerous times reque... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Gosport

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • High Street 45-46, PO12 1DF, Gosport, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A great service

A very understanding. Efficient and friendly service. That helped to secure a property that dovetailed my needs and requirements. And helped make a smooth move from my old rented property to my present new rented property. All together more than satisfying and reassuring.

November 10, 2025
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Richard Evans, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Friendly

Friendly
Guiding me through the process at a stressful time in my life
Given 100%

March 13, 2025
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Ann

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

You guys have been fabulous

You guys have been fabulous, would not hesitate in using you again in the future

November 29, 2024
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Giordan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great agent 👍

Great agent 👍

November 4, 2024
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Jessica

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

FIVE STARS

Val has been excellent from the first viewing - nothing has been too much.

Stress free purchase which was all thanks to her.

September 24, 2024
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Hayley

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Val a 5 star rating!

Many thanks
Customer Care Team

Rated 3 out of 5 stars

Lifetime legal

Lifetime legal, forced upon you, and quite unnecessary, absolute rip off.

September 17, 2024
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Ian

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Rated 5 out of 5 stars

Excellent Service

I can confidently say that I would highly recommend them to friends and colleagues. The team was professional, attentive, and made the entire process smooth and stress-free. They were always available to answer any questions I had and provided clear and helpful guidance throughout. Their expertise and commitment to customer service were evident at every step. If you're looking for an estate agent who genuinely cares about your needs and delivers excellent results, Leaders is the one to go with.

July 31, 2024
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Damian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Exceptional Service

I felt that the service of Megan and the team at Gosport were exceptional. Megan was particularly helpful and friendly with the right amount of professionalism. Every query or problem was dealt with swiftly and completely. It instilled confidence in the process of purchasing from you. Nothing was too much trouble and I felt I was in great hands.

July 18, 2024
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Kim

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Megan and the Gosport Team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have been very impressed

I have been very impressed by the friendly and professional support that I have received from Leaders at Gosport during the purchasing process. I have been kept informed and assisted throughout. Thank you very much.

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t praise Richard and Megan enough…

Can’t praise Richard and Megan enough for everything they done for my sister and myself. We lost our dear Mum and had to sell house. Both Richard and Megan were amazing. Kept us informed all the time and advised us on decisions which was so helpful with what we were going through. I wouldn’t hesitate in recommending Leaders.

October 1, 2023
Unprompted review
Rated 2 out of 5 stars

Overly complicated & numerous calls & emails. Terrible

My mother was very impressed with the service & valuation provided by the agent.
However the vetting process with Lifetime Legal was a joke. Very poor communication, repeating numerous times requests for documentation already supplied . Rejecting legal documents. I could go on & on, it took weeks!! I am still unsure if this is resolved even though the house is on the market.

To be fair I believe this is a separate company to Leaders and the agent was more informative than Lifetime Legal & has raised a complaint with them. I will be avoiding anyone who uses Lifetime Legal in future. A stressful experience all round at a difficult time. Very disappointed

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service both purchasing from and letting with Leaders.

Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed throughout the process. Within weeks we had a choice of vetted tenants and the tenant has now moved in. We were given information every step of the way and chose to have a full property management service which is proving to be ideal for us. We cannot recommend Helen and the whole team highly enough.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Property Letting

We have been fortunate to have had Helen Smith as our point of contact over a number of years. She has a deep knowledge of the property scene in the locality and has always provided us with clear and sound advice. Her understanding of the ramifications involved in letting property has given us assurance and confidence to proceed without feeling that we are taking undue risk. Always ready to assist and address any problems in a collected and professional manner.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Megan was very helpful from start to end and helped chased solicitors and vender for a quick response.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great team!

Val, Jess and Megan were all brilliant. Communication was excellent and they always replied so quickly. Huge thanks to Val especially for going above and beyond helping with the solicitors and keeping me updated always. The transaction has gone through so quickly and I couldn’t be happier. Thanks!

January 27, 2023
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Louise

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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