Leaders - Gosport Reviews 

37
TrustScore 4.5 out of 5

4.6

High Street 45-46, PO12 1DF Gosport, England, GB


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Rated 5 out of 5 stars

The team at Leaders Gosport were amazing all the way through my recent house sale. They helped with the offer negotiation and then kept me updated on a weekly basis until we reached completion.

Rated 4 out of 5 stars

Jess and Jade were very helpful and kept me informed throughout the process. The photos for the sale leaflet were excellent and I was given very accurate costs. Like some other reviewers I was n... See more

Company replied

Rated 5 out of 5 stars

Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed... See more

Rated 5 out of 5 stars

I felt that the service of Megan and the team at Gosport were exceptional. Megan was particularly helpful and friendly with the right amount of professionalism. Every query or problem was dealt with s... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Gosport

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • High Street 45-46, PO12 1DF, Gosport, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

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1-star

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Replied to 99% of negative reviews

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4.6

All reviews

(37)

2,252 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service both purchasing from and letting with Leaders.

Having bought our apartment through Leaders two years ago and getting excellent service we decided to rent it this year and returned to Leaders. Everyone was helpful, professional and kept us informed throughout the process. Within weeks we had a choice of vetted tenants and the tenant has now moved in. We were given information every step of the way and chose to have a full property management service which is proving to be ideal for us. We cannot recommend Helen and the whole team highly enough.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Property Letting

We have been fortunate to have had Helen Smith as our point of contact over a number of years. She has a deep knowledge of the property scene in the locality and has always provided us with clear and sound advice. Her understanding of the ramifications involved in letting property has given us assurance and confidence to proceed without feeling that we are taking undue risk. Always ready to assist and address any problems in a collected and professional manner.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Megan was very helpful from start to end and helped chased solicitors and vender for a quick response.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Great team!

Val, Jess and Megan were all brilliant. Communication was excellent and they always replied so quickly. Huge thanks to Val especially for going above and beyond helping with the solicitors and keeping me updated always. The transaction has gone through so quickly and I couldn’t be happier. Thanks!

January 27, 2023
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Louise

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Val and the team were amazing from…

Val and the team were amazing from start to finish. I would highly recommend this estate agent. Thank you for getting our house over the line in time for Christmas.

December 21, 2022
Unprompted review
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Reply from Leaders - Gosport

Dear Gemma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

We have had a great experience…

We have had a great experience purchasing a property with Leaders. Val was exceptional with advice and chasing queries. Would definitely recommend.

November 21, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Holly and staff made it so easy and…

Holly and staff made it so easy and were so helpful at all time through out the initial viewing to moving date OH WELL DONE LEADERS.....
Please thank all in branch for lettings as the went above and beyond what i expected......

November 28, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Mark

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Have just found a fantastic place…

Have just found a fantastic place through Leaders, Gosport. Holly has been absolutely fantastic throughout the whole process, with quick replies and good information to any question asked of her, she is a real asset to the company!

November 30, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Lee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The leaders angels Holly Helen Katie would ltheike to thank Helen Holly also…

I would like to thank Helen Holly also Katie what a great service they provide soon as I walked through the door they were so helpful coming from Jersey and never rented before I found things weird to begin with but with the teams help I've found a fantastic place to live so I can't speak highly enough about the team at leaders and when I decide to stay and buy in this area I will definitely be using leaders

September 30, 2022
Unprompted review
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Reply from Leaders - Gosport

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Super staff especially Megan

Super staff especially Megan
Nothing was too much trouble
Excellent.

September 14, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

What impressed me most was…

What impressed me most was there was always a response to my enquiries. Not being left in the dark. Communication at its best, helping me through what I felt frustrating times, with a natural ability to communicate in a language I understand. An estate agent at its best
Phil Baverstock

August 17, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 3 out of 5 stars

Katie Brooks agent

I finally have an agent (Katie Brooks) that keeps me updated on any outstanding projects that I have on property. It becomes quite tricky when you have a letting agent and flat management company. But she is relentless in trying to get the updates I’m expecting

August 11, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Best valuation ever.

Jess came out to value our home and she was amazing. She was kind and respectful to myself and the property. She noticed the hard work that went into renovating our home. She also recognised that I was on my own, as my partner is away for four months, and made me feel really comfortable and safe to put our house on the market. Honestly cannot say enough how great she was.

July 8, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Elizabeth,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

We have sold 2 properties with leaders…

We have sold 2 properties with leaders in the last 15 months and I cannot praise them enough , Jessica and her team made it seem so stress less , nothing was ever too much trouble and always on hand to answer any questions , I would highly recommend leaders .

April 29, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Alison Stansfield, we're so glad that we were able to go above and beyond your expectations!

Rated 5 out of 5 stars

Review

Found leaders to be very helpful. Val was excellent and very efficient. Top class service, would recommend this estate agents.

March 1, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Alice,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

doesnt even desevr a 1 star in my…

doesnt even desevr a 1 star in my opinion they are f**king sh** in gosport we have had a flat for a year to be told we are alloud to renew however they will bump our rent up by 25 so we can pay for our landlords brand new 21 plate car we have been waiting 6 months for the shower to be fixed and the rats in the loft to be cleared when contacting all they can say is sorry but not out fault so if anyone wants to go with them your funeral i will never ever ever pay them my rent for my last month now i will not be treated like scum by the worst groupe i allso have sold my story to the news about this so expect this to be in the news on how sh** they are

January 13, 2022
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Lewis
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team

Rated 2 out of 5 stars

Gosport Branch are beyond useless.

Gosport Branch are beyond useless.
I was looking to rent a property for 6 months and Leaders are the only esteemed Estate Agency who never kept me up to date or in the loop about any properties I enquired about. There is no care for potential clients and no aid for those who are first time renting. No communication and no care. I will be sure to never go near the company in the future when buying, selling or renting.

December 2, 2021
Unprompted review
Leaders  - Gosport logo

Reply from Leaders - Gosport

Dear Olivia,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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