Leaders - Harlow Reviews 26

I reported that my entrance door to my flat was broken and the door is not closing and nobody is helping me. The property is not secured . I don't even know whether l will ever get help or not. This is really bad and disheartening to be ignored like this.

Brilliant helpful advice and assistance from Lily Seymour, she listened to Me, she understood my needs, she identified the problem and found solutions, she acted to resolve all of my requirements in a professional manner. I am very grateful for her help and recommend her most highly…
Benjamin

Regan Obourne is doing good been the manager of my property 406 stations Road Westcliff on sea

The team was really helpful, easy to reach out and get things sorted
Would like to mention Jamal Obeng, who was the team member in touch with since the viewing of the property. Has been very helpful
Thank you Jamal and the team.

Luke Gallagher, is the best inspector, very knowledgeable, very professional and very outstanding.

Luke Gallagher is the best property inspector. He is very professional. He is trying to adjust his working hours with my needs like tenant. He is always in time and very respectful with my property. Thank you very much, Luke!
Thanks to you, property inspection is stressless!

I have been a tenant for several years now in property Peatree house. I must say that I’m very impressed and very happy to rented property from Leaders. I’m very pleased to say that specially Lisa Green she’s absolutely amazing, helpful and always willing to help out. When something happens in the property l can always reach out for Lisa and she never let me down. She sorts out everything quickly . Lisa thank you for all your support helps and understanding. Lisa Green you are absolutely wonderful and l am very grateful to you.
Regard
Helena Gulasova

Being a landlord I have delt with leaders agency on a number of occasions over the years regarding my properties & I find them to be very professional & quick to respond to any questions or concerns I have Lilly Seymour has been very efficient in dealing with managing my properties & I would recommend this agency to anyone considering buying a property or being a landlord

Have rented through leaders for many years having two properties that have full management cover. Over the years I have used lily Seymour , who has been very professional and her follow up on all issues has been first class.
Keep up the good work lily for taking care of my properties and investment

I was renting with leaders for about 6 years. And in that time my house visits were conducted by the lovely Luke Gallagher. Always punctual. Always polite. Always helpful. Made me feel very comfortable when in the house.
I no longer rent with Leaders, but I will definitely miss seeing Luke.

A happy team and always helps when needed

Have issue with Harlow Branch for over 2 months. On 12.01 we reported issues with bathroom. Water was leaking from under bathtub to fuse box located downstairs. Lisa from Harlow office wasn’t bother to help with issue at all. She is rude and very arrogant. Over past 2 months i recorded every phone call with her as every time i heard different story. We decided to move out as living in property without bathrooms is not possible this times.bathroom has been fixed after over 2 months of waiting time and only 1 day before we moved out. Lisa from Harlow office ignored my email and don’t come back to me with solution. Local council has been informed and they investigate it. TDS and Trading Standards will be informed in next stage as Leaders causing issue to refund deposit. At least Lisa from Harlow Branch causing issue. Source to phone calls records and footage recorded from Leaders Harlow office will show a scale of fraud. This will be published on 03.04.26 in BBC News.

Thank you Jamel for viewings

Great experience with leaders would definitely recommend

Rosie was so nice, lovely and professional

The issues which i had in the house been sorted by your team, so far all the queries posted are rectified as early as possible.

A few days ago, I was on my way to view a 1-bed flat with Leaders Harlow but was delayed due to a traffic blockage in Harlow. I informed them and requested to rearrange the viewing, but they refused. The next day, I was told they would not entertain me further simply because I couldn’t make it to that one appointment.

This essentially means that due to unavoidable traffic, I am now not allowed to view or rent any other property they list. This is the worst customer service I have ever experienced with a letting agent; it was highly unprofessional, unhelpful, and demonstrated a lack of basic understanding and flexibility.

I would strongly advise others to be cautious when dealing with this branch.

Hello
I’m tenant in Peartree house for 6 years .And l would like to thank you to Leyla for the service she provided. Layla is absolutely amazing estate agent. She never let me down. Any issues l have as a tenant she is always happy to help. Very big thank you Layla for your support and help. You’re absolutely amazing.
Regards Helena

Me and my wife recently had the pleasure of working with Olivia at Leaders Harlow to find a place to live and we can't thank her enough for the exceptional service she provided; from the very beginning, she demonstrated an incredible level of professionalism, urgency and genuine care in helping us find a place to live and we appreciate her dedication and expertise.

We was in a bit of a rush to find a new home and Olivia went above and beyond to ensure that the entire process was smooth and efficient as this was our first time moving. She quickly understood our requirements and presented me with suitable options which would be suitable for us to maintain together and always keeping my preferences and timeline in mind and we felt supported every step of the way.

We were able to secure a fantastic property in no time. We highly recommend Olivia, Ellie and the team at Leaders Harlow to anyone looking for a new home. They truly deliver exceptional service with a personal touch.

Thank you, Olivia, for all your hard work, we are very happy in our new home !

off to a bit of a slow start getting a viewing but Paul at the Harlow office came good. He seemed very knowledgeable of the area and had a good handle of the vendors needs so as a buyer saved us alot of time meaning we got a deal agreed the same day.