Leaders - Harlow Reviews 

The team always supportive and helpful 👏

Leaders is the difference between an ordinary agency and a GREAT agency! Their culture amazed me, their sincere advice help us get a nice cosy house.

They list properties as 'chain free' but have tenants vacating the property that need to be evicted. Complete time wasters for first time buyers. When you need an answer they all claim to be on holiday. I would just avoid unless you want to stay homeless.
Biggest mistake of my life dealing with them.
Not much I can suggest to improve other than rebrand again like they did with Guardian.

it's ridiculous and unimaginable how people with no experience can work, I'm very disappointed how you can treat other people, especially the facility in Harlow. totally unhelpful and incompetent people work there who drive a person to a breakdown total lack of duties I don't know what these people are paid for

Harlow branch money grabbers
Rented a property had full permission to paint the front door from the landlord to be told on leaving I will need to pay £150 for external paint on the outside floor which can be washed away and letters they also uploaded an old 3 month inspection photo while the door was being painted to inventory checkout because they are lazy and forgot it also took them over a week to even go and see the property after leaving and now charging me for that photo no care to any humans just themselves scam of an estate agents.

They stop responding to calls and emails as soon as you hand the keys back. Checkout inventory completed the day after keys were handed over, everything was deemed to be fine with no deductions. Still it took them 34 days to process the return of the deposit, with it taking up to another 7 working days to actually receive it in my account. Many calls and emails in-between with no response until I informed them I was starting the complaints process.