Leaders - Haywards Heath Reviews 

52
TrustScore 4.5 out of 5

4.3

32 The Broadway, RH16 3AL Haywards Heath, GB


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Rated 5 out of 5 stars

The team are customer focused. I received a warm welcome from Megan when I walked into the branch for the first time. When showing me round a property, Megan was very attentive and explained things... See more

Company replied

Rated 5 out of 5 stars

After some.problems trying to find suitable accommodation Leaders in Haywards Heqth pulled out all the stops to finally land me somewhere. I'm now moved in and happy. The team at the Haywards Heath... See more

Company replied

Rated 5 out of 5 stars

Madeline McWilliams is patient and takes her time to explain every necessary information. She has been quite helpful throughout my move in experience. I probably won't have moved in early if not for h... See more

Rated 5 out of 5 stars

I deal on a regular basis with the office in Haywards Heath as they rent out some properties for me. As a landlord it can be stressful when maintenance needs to be done but I receive excellent servic... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Haywards Heath

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 32 The Broadway, RH16 3AL, Haywards Heath, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

52 reviews

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Replied to 97% of negative reviews

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4.3

All reviews

(52)

2,211 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is only interested in your money

This company is only interested in taking as much money off the renter as they possibly can by any means they can, beware read the check-in report and highlight everything down to a screw not tightened up properly, they will attempt charge you for it, highlight if 1 blade of grass has not been cut or they will try to charge you for it, in fact avoid this company at all cost or it WILL cost you.

March 20, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Kevin

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Fast response to my queries so far

Fast response to my queries so far. I am hoping for a smooth ride for the next stage.

May 21, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Thank you for your positive review. We are sure the team will continue to assist you whenever you need them.

Rated 5 out of 5 stars

Lisa

It's my first time renting with an agency and it's both exciting and stressful. I'm happy with the support and phone calls I have received. Speaking with Lisa and having all my questions explained in details made the whole process less intimidating.

May 16, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Andreea

We hope your move goes smoothly and we will pass your comments on to Lisa.

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My experience with leaders was great…

My experience with leaders was great thanks to the help of Madeline, she was very helpful and made the process very easy.

May 1, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Kirk Property Solutions

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful

May 2, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Oyebola Olorunsola

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Resourceful & professional service

Maddi was totally on the ball with sorting out a tricky situation when a tenant didn't move out on his due day and the new tenant was moving in a few days later. She was calm, resourceful and professional in sorting out the solution to a situation which was not of Leader's making. Thanks Maddi.

March 30, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Jan Chapman

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Top marks to the Haywards Heath Leaders crew!

After some.problems trying to find suitable accommodation Leaders in Haywards Heqth pulled out all the stops to finally land me somewhere. I'm now moved in and happy. The team at the Haywards Heath branch were amazing and kept me up to date at all times despite some issues that were beyond their control. They really went above and beyond to try and help my situation and I'm now happily back in my home town again. Special mentions to all the ladies, Maddie, Kat and Jess a credit to their company.

April 10, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Nik Aplin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Exceptional service from property…

Exceptional service from property viewing to keys handover, we had a seamless service and would not hesitate to recommend their service to anyone

April 5, 2024
Unprompted review
Leaders  - Haywards Heath logo

Reply from Leaders - Haywards Heath

Dear Simbarashe Sixpence

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

new to the area

I have just recently moved into the area and must say the ease and professionalism of Jessica at was great. From start to finish she kept me updated and went over and above including updating me on the area. A valued member of the team and a credit to Leaders

March 7, 2024
Unprompted review
Rated 4 out of 5 stars

Good, but could be more transparent

Excellent experience with Leaders Haywards Heath, especially Maddie who was very helpful. My only criticisms is they could have a been a little bit more communicative/transparent about certain aspects of the letting process, mainly with regards to the NDO

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Having dealt with many property agents…

Having dealt with many property agents on a daily basis I feel communication and trust is key. That being said Jayne and the team at the Haywards Heath branch are excellent and always there at the end of the phone or an email away. I would highly recommend this team and branch.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Maddie is a go to!!!

Maddie has been helping me and my partner through our renting experience, its our first ever home and she has been more than helpful. Wouldn’t recommend anyone else xx

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Leaders helped me to find the perfect…

Leaders helped me to find the perfect family home. Katarina and Maddie were instrumental in helping me to secure a beautiful home for a fantastic price. I wouldn't have looked at this house without their suggestion as it was way over budget however, they negotiated a brilliant deal for me and I couldn't be more grateful ladies - thanks very much.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

Moving house is never an easy thing… or so i thought until i enlisted the help of Leaders, and more specifically, the very helpful Jessica! She guided me through the process of my move with efficiency and i felt very well taken care of! Thank you very much, very happy customer!

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

I had a very nice experience when…

I had a very nice experience when viewing the property and was totally impressed with Jessica. Who showed me around the property. And when asked,she told me all the information that I needed straight away. Was able to view the flat the same day as the phone call I made to them. Fast,efficient and a very helpful . Great company. Positively happy. Thank you. Jessica okenden and leaders 😊

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience with moving my home

A few weeks ago I moved my home and during all this process I had an excellent experience. My agency and all staff were very kind and helpful, everything went well. I even didn't need to go to the agency because we did all paperwork online and everything was so easy. Thanks

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service experience…

Madeline McWilliams is patient and takes her time to explain every necessary information. She has been quite helpful throughout my move in experience. I probably won't have moved in early if not for her thoroughness. Thank you so much, Madeline. My partner says thank you too.

January 26, 2024
Unprompted review

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