The team are customer focused. I received a warm welcome from Megan when I walked into the branch for the first time. When showing me round a property, Megan was very attentive and explained things... See more
Company replied
Location
Switch location32 The Broadway, RH16 3AL Haywards Heath, GB
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See what reviewers are saying
After some.problems trying to find suitable accommodation Leaders in Haywards Heqth pulled out all the stops to finally land me somewhere. I'm now moved in and happy. The team at the Haywards Heath... See more
Company replied
Madeline McWilliams is patient and takes her time to explain every necessary information. She has been quite helpful throughout my move in experience. I probably won't have moved in early if not for h... See more
I deal on a regular basis with the office in Haywards Heath as they rent out some properties for me. As a landlord it can be stressful when maintenance needs to be done but I receive excellent servic... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Haywards Heath
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
32 The Broadway, RH16 3AL, Haywards Heath, United Kingdom
4.3
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were shown around a property by…
We were shown around a property by Maddie, who was training one of her colleagues. Maddie showed us around very professionally, she knew a lot about the property and was very informative. She was also very helpful, and helped us find anything we were looking for.
The property may not have been right for us this time, but I have to say that Maddie's professionalism, helpfulness and knowledge made it the best viewing we've ever had. We would highly recommend her, and will be contacting Leaders again if another suitable property comes up
January 17, 2024
Unprompted review
HAYWARDS HEATH LETTINGS
HAYWARDS HEATH LETTINGS
Terrible experience, partly down to an awful landlord but they didn't really help - everything was a 'grey area', not their fault. Had to eventually escalate to the CEO of Leaders to get some sort of action. Not having a reliable source of hot water and heating for over 7 days during the coldest time of the year with an elderly dog - unacceptable. Now having to go to small claims court to sue the Landlord as this isn't part of the 'deposit' apparently although its part of the contract - weird.
Still waiting for deposit issues to be resolved through TDS - they got a quote to clean some dust, cobwebs, crumbs and 2 leaves for a 7 room house for £423 - someone's making a good profit somewhere.
Whole host of issues with the property. Even more amusing the landlord gave them a fantastic review thats on their website. Guess they did a good job the money they charged us for a property not fit to be let. Another agent told us they had refused to take the property on - we quickly found out why.
November 25, 2023
Unprompted review
Third time we have let with leaders
We were dealt with efficiently and in a friendly manner. A suitable tenant was found quickly and an appropriate rate agreed. We are a repeat customer
October 10, 2023
Unprompted review
Good and very prompt communication
Good and very prompt communication. Lauren was knowledgeable, always helpful and constructive.
October 19, 2023
Unprompted review
Quick and easy
From the viewing to assisting with the process, Sammie and the Leaders team were completely ‘on it’ and ensured we were able to organise the new rental efficiently. Their Haywards Heath team were brilliant.
June 14, 2023
Unprompted review
It was such a very smooth sailing…
It was such a very smooth sailing process most especially with agent Samantha Lea who patiently helped me with all the things that I need to accomplish. Great work!
March 6, 2023
Unprompted review
Reply from Leaders - Haywards Heath
Dear Charline
Thank you for your lovely words about Sammie - it is great to hear that she was able to facilitate your move with ease. We strive for excellent customer service and your kind words are a testament to that.
Best of luck with your new home.
With kind regards
Lauren
Lettings Manager
Well done
I like because all employs from your Company have a good comunicațion with the clients
February 13, 2023
Unprompted review
Reply from Leaders - Haywards Heath
Dear Florin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Highly professional and client focussed.
I can highly recommend the team at Leaders in Haywards Heath. Their professional, client focussed approach and first-rate attention to detail delivers exceptional service in every respect.
March 6, 2022
Unprompted review
Reply from Leaders - Haywards Heath
Thank you again for taking the time to let us know how we did! Adam Hills - Branch Manager
Professional and Friendly
We are very happy with the service provided by Leaders in Haywards Heath. Lauren Jee and Thomas Hills were friendly and professional and did everything they could to facilitate our rental. We received all necessary documentation promptly and our queries were attended to timeously.
Thank you to Leaders, Haywards Heath
January 18, 2022
Unprompted review
Reply from Leaders - Haywards Heath
Dear Lidia Upton,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
Haywards Heath Leaders
Excellent customer service.... Especially your staff Mr Thomas hill (haywards Heath branch) very kind and helping throughout the days. Explaining all the informations clearly. Thanku
January 11, 2022
Unprompted review
Reply from Leaders - Haywards Heath
Dear Preethi,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Reply from Leaders - Haywards Heath
Janine, we are glad we could help! Adam - Senior Branch Manager
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