Leaders - Ipswich Reviews 

98
TrustScore 4 out of 5

4.1

Friars House Ground Floor, IP1 1SL Ipswich, GB


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Rated 5 out of 5 stars

Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... See more

Company replied

Rated 1 out of 5 stars

Avoid this estate agents at all costs! I spoke with someone called Logan about a property to rent, the property had tenants and therefore wasn't available to view right away but I was told I wou... See more

Company replied

Rated 5 out of 5 stars

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... See more

Company replied

Rated 5 out of 5 stars

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Ipswich

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Friars House Ground Floor, IP1 1SL, Ipswich, United Kingdom

4.1

Great

TrustScore 4 out of 5

98 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(98)

2,210 reviews in the last 12 months

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Rated 5 out of 5 stars

Residential property management experience - Abigail Gwilliam provided excellent…

Abigail Gwilliam provided excellent service regarding dealing with two water leaks in my apartment, which I let as a landlord. She acted for the landlord of the apartment above mine. She was always very proactive, helpful, polite, friendly, knowledgeable and quick at progressing the various steps involved. Well done Abi and many thanks for all your efforts.

June 13, 2023
Unprompted review
Rated 1 out of 5 stars

absolute disrespect for tenants

One year into the tenancy and it has been an absolute disappointment. Raising a formal complaint about their lack of service and absolute disrespect for tenants.

May 29, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Catia,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Wonderful

I would highly recommend this agency, as someone who has lived in England for 20 years no other agency or private landlord have been as efficient and quick to respond than Leaders. Our property manager Alice Bevan has been helpful with issues in the past.

March 29, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

As a tenant of Leaders as well as a…

As a tenant of Leaders as well as a contractor, they are always very quick and efficient and everyone is a pleasure to deal with. Abi my property manager is great and responds quickly to answer any questions or resolve any issues I have. Highly recommend Leaders whether you’re a tenant, landlord or to work with as a contractor.

March 30, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Liam

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

The best agency I worked with so far

The best agency I worked with so far, I rented a property with Leaders in January and so far they’re very helpful and always available to solve any issue, Abigail Gwilliam it’s been always very helpful and so far the best agent I ever worked with, 100% I’ll recommend them to friends and family

March 21, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Diogo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Very bad experience (check all details properly as agents try to trick you)

Very bad experience! The virtual and physical tour showed white goods however the House was handed over without informing that white goods were not available. When asked about that I was asked if I was aware about Facebook Marketplace and I can buy from there!!! The property manager was not helpful for the repairs as well.

February 1, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Ajay Bhandary,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Proactive and always happy to help

I've been in contact with Leaders recently re some maintenance that was required. Abi was straight onto the case and quickly arranged for the contract to contact me. I had a couple of other (separate) queries so emailed Abi and received a prompt reply - I can't fault the service provided in either case, it was excellent.

February 13, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Stu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Really great experience from the…

Really great experience from the Ipswich letting team. Marcus great service in sales. Abigail and Megan 1st class property management in lettings. Very responsive quick to resolve issues great communication.

January 31, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Louis

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have introduced a couple of houses…

I have introduced a couple of houses from my portfolio to Leaders which have difficult circumstances. Both Abi and Marcus, amongst others, have taken these on and embraced the challenging circumstances with no complaints. Thanks for all your help. Stefan

January 10, 2023
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Stefan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also to Abi Gwilliam for her prompt actions in addressing a heating emergency. Both are a credit to the company.

December 23, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abi and Freya at Leaders Ipswich have…

Abi and Freya at Leaders Ipswich have been brilliant helping set up and run a tenancy locally giving me peace of mind as a landlord- thank you for a fab service so far!

December 23, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abi Gwilliam has been very helpful in…

Abi Gwilliam has been very helpful in lots of matters for us. Thank you!

December 21, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Emma

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Love dealing with the staff on managing…

Love dealing with the staff on managing my properties.
Always helpful and courteous.
Big thanks to Abi

December 19, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear John

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abi is great

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service and is easily contactable whenever I have needed her. I would definitely recommend using her to anyone.

December 17, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Leon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Trust pilot

Any issues of the property they fix it asap

December 13, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Gemar

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Had an issue with our rental property…

Had an issue with our rental property so got in contact with our excellent letting agent Abi (Abigail Gwilliam) who contacted the landlord and sent across a message on how to solve the issue very quickly

December 13, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Sebastian

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

So helpful

So helpful, answered all my questions

December 13, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Charlotte

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Good letting agent

Very good letting agent who communicate with me clearly and promptly answer any queries or issues I have.

My direct property manager in particular has been extremely helpful.

December 2, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Stephen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Professional with their work

Professional with their work. Reliable

December 8, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Dear Sharlene

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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