Leaders - Ipswich Reviews 

98
TrustScore 4 out of 5

4.1

Friars House Ground Floor, IP1 1SL Ipswich, GB


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Rated 5 out of 5 stars

Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... See more

Company replied

Rated 1 out of 5 stars

Avoid this estate agents at all costs! I spoke with someone called Logan about a property to rent, the property had tenants and therefore wasn't available to view right away but I was told I wou... See more

Company replied

Rated 5 out of 5 stars

Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... See more

Company replied

Rated 5 out of 5 stars

I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Ipswich

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Friars House Ground Floor, IP1 1SL, Ipswich, United Kingdom

4.1

Great

TrustScore 4 out of 5

98 reviews

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1-star

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This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(98)

2,226 reviews in the last 12 months

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Rated 5 out of 5 stars

Prompt response to boiler issue

Abi was very prompt in responding to my boiler repair query and was in contact to let me know what was happening next.

November 22, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Rachel

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service and very quick response to any issues needing attention. Abi is always helpful, dealing with matters promptly and with great efficiency.

November 15, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Owen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great service

Great experience both from Jodie before the move and from Abi since moving on. Friendly and efficient service.

November 5, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Helen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great Service

Highly recommend Leaders.

Abigail has been fantastic and always go above and beyond to support.

November 4, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Chris

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Went above and beyond to help me out. Definitely a thumbs up.

November 2, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Colin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Trusting and reliable company

Great company and generally lovely team that actually wants to provide a great service. Special thank you to Abi. Since the day of moving in she has been in touch to make sure I’m happy and any issues I’ve had have been dealt with immediately and communicating every step of the way. Abi is an absolute credit to the team at Leaders. Thank you very much

November 1, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Sarah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks Leaders for understanding people…

Thanks Leaders for understanding people when they in bad situation and wait.

October 31, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Rene

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abigail (our property manager)

Abigail always gets back to me on time and comes across as a happy, motivated and well organized person.
She is the best property manager we have had so far with your company and others companies too.

October 19, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Ben

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service.

I have been dealing with Leaders for a while now I have always found Abi and the whole team to be highly efficient, friendly and helpful. They certainly helped me get through a particularly turbulent period in my lettings business without hitch. I would not have coped on my own and can certainly recommend Leaders Ipswich as lettings managers.

October 12, 2022
Unprompted review
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Reply from Leaders - Ipswich

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service - always accomodating!

Thank you to Glenda Emery!

Always listens to the Landlord's point of view - but is fair to both parties. I find Glenda to be professional, experienced and helpful when seeking solutions to the issues that arise when letting properties.

I would recommend Glenda to anyone who wants to work with a Property Manager who gets things done!

October 3, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Neil Ayers

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Will be my pleasure to leave a 5*…

Will be my pleasure to leave a 5* review to Sarah Brenland for all her fast and professional help.

October 1, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Ana

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abigail at LEADERS IPSWICH

Abigail at LEADERS IPSWICH...

Thank you Abigail 💐, I want to thank you for all of your time and effort in helping resolve all problems. You made this whole process much easier than it could have been. Thank you once again.

September 30, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Mangala

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great customer service from Abi

Great customer service from Abi, following up a repair issue we have.
Checking in to make sure things are getting done!

September 29, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Ali

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Pleased with the service of the…

Pleased with the service of the property manager, Megan Lyth at Leaders Ipswich. She deals with our repair requests promptly and efficiently and I really appreciate it as tenant. I would recommend Leaders Ipswich to anyone who is looking to rent a property in Ipswich.

September 26, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Mo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abigail at LEADERS IPSWICH manages my property.

I am a Landlord using LEADERS IPSWICH since many years, and have enjoyed good service through-out. Now-a-days it is Abigail Gwilliam who principally manages my letting, and she maintains a good and friendly relationship with the tenant (which is very important for both me and the tenant), and also handles what-ever contractor visits that are required and amicably agreed.

September 21, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear David

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abi Gwilliam

Abi Gwilliam is always professional and helpful to my needs and I have no issues with anything she's helped me with in the past year I've been a tenant.

September 20, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Bailey

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Thanks for Abi’s Good Work

I have been very lucky to have Abi help manage my property for years. She is always on top of things. Whenever I needed her, she would offer her professional options as well as help without any delay. That makes me feel at ease with the remote rental.

This time, her professional opinion again helped me make up my mind to conclude the current tenancy which had two consecutive late payments in spite of the capped rental for many years. We are going to remarket the house at the current market price in the hope of attracting new tenants with good credits and better affordabilities.

Thanks ever so much for your help, Abi!

September 16, 2022
Unprompted review
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Reply from Leaders - Ipswich

Dear Kay

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Abi works diligently to provide a…

Abi works diligently to provide a smooth service between tenant and owner. Anything that requires urgent attention is dealt with swiftly to achieve a satisfactory end. Highly recommend this company. Thank you, Abi.

September 12, 2022
Unprompted review
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Reply from Leaders - Ipswich

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 5 out of 5 stars

Leaders where there for us when we got…

Leaders where there for us when we got scamed.

Before we found a place with leaders we actually thought we secured a place with a private landlord only to find out it was a scam. panicked and stressed we had a week to pack all our worldly belongings and find a new place to live. leaders was there and helped us secure a place in no time. now both me and my fiance have a lovely home.

September 4, 2022
Unprompted review
Leaders  - Ipswich logo

Reply from Leaders - Ipswich

Thank you again for taking the time to let us know how we did. We really appreciate it!

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