Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... See more
Company replied
Friars House Ground Floor, IP1 1SL Ipswich, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Logan has been absolutely amazing in helping find my son accommodation. He truly has gone above and beyond to help us secure a suitable place for my son to call home. Both my son and I couldn’t be hap... See more
Company replied
Avoid this estate agents at all costs! I spoke with someone called Logan about a property to rent, the property had tenants and therefore wasn't available to view right away but I was told I wou... See more
Company replied
Another year gone and another year of excellent service from the team at Ipswich Leaders. My thanks go to Glenda Emery, my property manager for her continued help, guidance and good service, and also... See more
Company replied
I have used Leaders to manage my rental property for over 2 years now and I do not have one bad thing to say about them. Abi who has mainly been dealing with my property has provided a great service a... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

Friars House Ground Floor, IP1 1SL, Ipswich, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abi was very prompt in responding to my boiler repair query and was in contact to let me know what was happening next.

Reply from Leaders - Ipswich
Excellent service and very quick response to any issues needing attention. Abi is always helpful, dealing with matters promptly and with great efficiency.

Reply from Leaders - Ipswich
Great experience both from Jodie before the move and from Abi since moving on. Friendly and efficient service.

Reply from Leaders - Ipswich
Highly recommend Leaders.
Abigail has been fantastic and always go above and beyond to support.

Reply from Leaders - Ipswich
Excellent service. Went above and beyond to help me out. Definitely a thumbs up.

Reply from Leaders - Ipswich
Great company and generally lovely team that actually wants to provide a great service. Special thank you to Abi. Since the day of moving in she has been in touch to make sure I’m happy and any issues I’ve had have been dealt with immediately and communicating every step of the way. Abi is an absolute credit to the team at Leaders. Thank you very much

Reply from Leaders - Ipswich
Thanks Leaders for understanding people when they in bad situation and wait.

Reply from Leaders - Ipswich
Abigail always gets back to me on time and comes across as a happy, motivated and well organized person.
She is the best property manager we have had so far with your company and others companies too.

Reply from Leaders - Ipswich
I have been dealing with Leaders for a while now I have always found Abi and the whole team to be highly efficient, friendly and helpful. They certainly helped me get through a particularly turbulent period in my lettings business without hitch. I would not have coped on my own and can certainly recommend Leaders Ipswich as lettings managers.

Reply from Leaders - Ipswich
Thank you to Glenda Emery!
Always listens to the Landlord's point of view - but is fair to both parties. I find Glenda to be professional, experienced and helpful when seeking solutions to the issues that arise when letting properties.
I would recommend Glenda to anyone who wants to work with a Property Manager who gets things done!

Reply from Leaders - Ipswich
Will be my pleasure to leave a 5* review to Sarah Brenland for all her fast and professional help.

Reply from Leaders - Ipswich
Abigail at LEADERS IPSWICH...
Thank you Abigail 💐, I want to thank you for all of your time and effort in helping resolve all problems. You made this whole process much easier than it could have been. Thank you once again.

Reply from Leaders - Ipswich
Great customer service from Abi, following up a repair issue we have.
Checking in to make sure things are getting done!

Reply from Leaders - Ipswich
Pleased with the service of the property manager, Megan Lyth at Leaders Ipswich. She deals with our repair requests promptly and efficiently and I really appreciate it as tenant. I would recommend Leaders Ipswich to anyone who is looking to rent a property in Ipswich.

Reply from Leaders - Ipswich
I am a Landlord using LEADERS IPSWICH since many years, and have enjoyed good service through-out. Now-a-days it is Abigail Gwilliam who principally manages my letting, and she maintains a good and friendly relationship with the tenant (which is very important for both me and the tenant), and also handles what-ever contractor visits that are required and amicably agreed.

Reply from Leaders - Ipswich
Abi Gwilliam is always professional and helpful to my needs and I have no issues with anything she's helped me with in the past year I've been a tenant.

Reply from Leaders - Ipswich
I have been very lucky to have Abi help manage my property for years. She is always on top of things. Whenever I needed her, she would offer her professional options as well as help without any delay. That makes me feel at ease with the remote rental.
This time, her professional opinion again helped me make up my mind to conclude the current tenancy which had two consecutive late payments in spite of the capped rental for many years. We are going to remarket the house at the current market price in the hope of attracting new tenants with good credits and better affordabilities.
Thanks ever so much for your help, Abi!

Reply from Leaders - Ipswich
Abi works diligently to provide a smooth service between tenant and owner. Anything that requires urgent attention is dealt with swiftly to achieve a satisfactory end. Highly recommend this company. Thank you, Abi.

Reply from Leaders - Ipswich
Abi Gwilliam has been excellent and very helpful.

Reply from Leaders - Ipswich
Leaders where there for us when we got scamed.
Before we found a place with leaders we actually thought we secured a place with a private landlord only to find out it was a scam. panicked and stressed we had a week to pack all our worldly belongings and find a new place to live. leaders was there and helped us secure a place in no time. now both me and my fiance have a lovely home.

Reply from Leaders - Ipswich
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.