Leaders - Leamington Spa Reviews 39

As a first time user of lettings agencies, Leaders are highly professional and very helpful with quick responses and due diligencey.

All the staff is good and polite with the clients and very friendly behaviour.

The staff is always there for you to support topics regarding your tenancy. They are solution-oriented and beware all the legal requirements.

⚠️ Avoid this agency at all costs ⚠️

They are nothing but money looters. I was handed a house in a filthy, unacceptable state — dirty carpets, stained bathroom, oven grill left with old French fries, cupboards full of the previous tenants’ utensils, a broken dishwasher that never worked, and even a sofa full of animal fur under the cushions. The windows, floors, and garden were also neglected.

I immediately reported all this within 24 hours of moving in, and their response was simply that the landlord “did not wish to proceed with further cleaning.” I had no choice but to spend £400 of my own money on a professional clean just to make the place liveable.

Now, after I left the house in a far better condition than I received it, they have the audacity to demand more money for “cleaning.” This is beyond unfair — it is dishonest, exploitative, and shows exactly what this agency is about: squeezing money out of tenants for things they themselves failed to do.

If you value your time, money, and peace of mind, do not trust this agency. They will take your money, cause you distress, and then try to blame you for their own negligence.

Easy to deal with from the beginning, nothing is too much trouble for anyone, always happy to answer questions, regardless of how many

very helpful whole process has been very easy Quentin has been very helpful keeping us informed as to how it's been going

Natalie Mitchell has been managing our property in Leamington these last few months and has done a wonderful job. She is very responsive and gets things sorted promptly, and is a pleasure to deal with!

I have been using Leaders for the past five years. Sara in the Leamington office is just brilliant at finding new tenants as the need arises, and they feel comfortable with her knowledgeable approach. The maintenance is now ran from the Worcester office which I thought would be a problem, however Aimee does a great job informing me of issues with the properties. They also complete all of the HMO tests and certification required.

Very happy with the service we are now getting from Leaders re our Leamington student property fully managed by them. Aimee Taylor and Tierney Sutton in particular are picking up, owning problems and seeing then through to a conclusion as they arise. Tim Allen

We have had a chequered relationship with Leaders over the years and one particular issue was so serious it led to Aimee Taylor to step in. From the word go she understood the problems, empathised with our sotuat and set about resolving the issues. I cannot speak more highly of her professionalism, dedication to the task and positive spirit. Than you Aimee!

I had the worst experience ever with this company. To avoid a 6-hour drive, I opted for an online viewing of a property, during which only the positive aspects were showcased. Trusting their presentation, I signed the contract before seeing the property in person. However, when my rental period began and I arrived at the house, I found it in an unlivable condition: dirty and scratched walls, filthy and foul-smelling carpets, mattresses with yellow stains, mold, and dampness. The overall state of the house was deplorable. Now, the company refuses to cancel the contract and return my money. I understand the rental market is under pressure, but offering properties in such a condition is unacceptable and an offense to those seeking a place to live.

I've had a great experience with Leaders so far. Logan has been very helpful with anything that's needed sorting.

Renting my property with leaders agents it was a rough path. Paul from Leamington office is been the last agent had to collaborate with. He was helpful enough in comparison to the others. He was calling back, chasing tasks without needed to much of the landlord attention.

The staff were very friendly and helpful. Process seemed over complicated and didn’t like doing everything online via email and not in person

Thank you Sophie for helping us find an house at a short span!!!
You have demonstrated top notch customer experience and cant thank you enough!!! Keep up the great work!!!
God bless!!!

My experience with Leaders has been fantastic from the initial meet with Sara to Sophie and Stephenie. The ladies are very professional from their telephone manner to getting a tenant to my flat. They answered all my questions, very patient and knowledgeable. They communicated every step of the way. Sara came to my property for the initial assessment, she took her time to explain everything clearly and she was honest. I had met with several letting agents but decided to go with Leaders. I have no hesitation in recommending Leaders to anyone.

Their leasing department is truely awful. I have been living a nightmare for the last 18 months due to illegal drug users in the proprty above me and they rufuse to do anything. Avoid at all costs.

Sophie was so helpful with everything, she was always very quick with responding and was very easy to deal with. Would definitely use Leaders again.

Sophie, together with Sam were extremely professional in their approach.

One of the poorest estate agents I've ever dealt with. From a complete lack of management, to an absence of empathy - as well as poor communication, ignoring emails and generally having no interest in providing any support for tenants while managing a property.

I would suggest that anyone looking to rent a property in the future avoid this business, especially the Leamington office.