From looking around the tenancy to the point of signing agreements and obtaining keys, Leaders have been polite and helpful. Have taken calls and assured me with issues that need to be resolved by the... See more
Company replied
Location
Switch location21 Derby Road, NG10 1LU Long Eaton, GB
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Leaders (Long Eaton branch) recently took over management of my flat after a very poor experience with my previous agent. From the moment Jack got involved, the communication has been clear, prof... See more
Company replied
They have been most helpful over the years I have been renting from them, no problem too big or small sorted out really quickly
Company replied
My experience with leaders was an amazing one. Their quick response was a great one and customer service was top-notch. The information is very easy to understand Thank you Leaders
Company replied
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Long Eaton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
21 Derby Road, NG10 1LU, Long Eaton, United Kingdom
3.8
Great
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Tre Elkington at Leaders
Tre Elkington at Leaders has been really helpful and professional. He is always ready to assist, put in the extra effort and is friendly to work with.
June 24, 2022
Unprompted review
Reply from Leaders - Long Eaton
Dear Corrina,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Great and quick service
Great and quick service. Friendly staff helped me to find my new home. Highly recommended to everyone.
June 23, 2022
Unprompted review
Reply from Leaders - Long Eaton
Dear Oliver,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Terrible company that does not care
Had a terrible experience with Leaders managing our move. The people we spoke to, while friendly, did not seem interested in doing their jobs well. Any questions we had took multiple calls to answer and we had to constantly chase the agents for information. We sent documents to the email address they gave us which were not picked up, and delayed our application. The available date of the house was changed to 5 days later without telling us, meaning we had planned our moving days and have had to scramble to change them. When we had a viewing at the house the agent forgot (!) and turned up 35 minutes late after I had called them. And to top it all off the house that we eventually got to view did not match the description of the house we had applied for - the most obvious difference being the lack of an en suite which had heavily influenced our decision to go for the house. By the time we found out it was a completely different house it was too late to change plans so we asked for a rent reduction as compensation. This was on Thursday evening and as yet (Tuesday morning) we have had no resolution and no apology from the company.
Tomorrow was our planned move in date and at the moment we have no certainty that we willl have a house ready to move into even by the weekend.
Avoid using Leaders if you possibly can, it's not worth this stress.
EDIT- it has been a week since Leaders responded to this review saying they would get in touch and as yet I have heard nothing from them. Still no apology or acknowlegement of fault. This company does not care at all.
March 15, 2022
Unprompted review
Reply from Leaders - Long Eaton
Dear Cath
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and have asked a senior member of the Lettings team to make contact with you as soon as possible.
Kind regards, Customer Care Team
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