Leaders - Luton Reviews 

425
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB


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Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied

Rated 3 out of 5 stars

I like how helpful and affordable they are with the good deposit option which makes it easier to move in. I disl8ke that the inspection was bad and we got handed over the house in bad condition

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

425 reviews

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4.8

All reviews

(425)

2,173 reviews in the last 12 months

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Rated 5 out of 5 stars

Caitlin was very helpful provide…

Caitlin was very helpful provide information when needed since have been renting property I have never gotten that much support.
She’s exceptional.
Strongly recommend

August 28, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Becca

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

best housing agency

If you’re looking for a trustworthy, dedicated, and skilled real estate agent, I highly recommend Malik. He made a potentially stressful process smooth and straightforward. I’ll be reaching out to him for any future house-hunting-related issues

August 15, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Boluwatife

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb Has gone over and beyond…

Bilal Raqeeb Has gone over and beyond to help me gain my rental property.
I’m Very happy with the service that’s been provided and would highly recommend leaders at Luton branch.

August 7, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Lee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal and the Luton team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin Was amazing

Caitlin Was amazing. So helpful and her responses were astonishingly quick. Would highly recommend Leaders!

July 30, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Leon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

BILAL RAQEEB :)!!!

BILAL RAQEEB HAS BEEN SUPER! after having going agency to agency I came across bilal! Our literal saviour! He made the process soo smooth and easy and gave us all the reassurance we needed. Any questions we had he was always there to answer. He ensured we knew everything from a-a and made the whole process a real breeze. His knowledge and understanding as well as care towards us was impeccable! He made us feel soo good! If you need an agent and lettings company I advise you to use leaders and ask for BILAL he is your man!! Thank you again Bilal for all your guidance, support and reassurance you have given us.

July 29, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Sandy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service from Bilal at…

Excellent service from Bilal at Leaders, was very helpful through out the process and kept us informed all the way, 10/10 would recommend to others.

July 22, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Ishraq

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have recently let a house and I had a…

I have recently let a house and I had a really nice and helpful experience.
Thanks to Malik it all went very well.

July 19, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Bogdan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I was given a lot of support.

I was given a lot of support.

July 15, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Florence

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great Experience!

I had a fantastic experience with Leaders, in particular Bilal Raqeeb. Bilal was transparent and delivered everything I was looking for when trying to find tenants for my property. I would definitely recommend Leaders, if you're a landlord I would ask to be pointed in Bilal's direction although everyone else in the team is more than competent too!

July 1, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Syeed

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Dear Bilal & Caitlin

Dear Bilal Raqeeb & Caitlin

It has been a great experience interacting with you in Leaders. You guidance helped us to make us to make a choice and your availability for all our queries provided us the much needed confidence to go ahead with our decision. We couldn't thank you enough.

Sippy

July 11, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Peeyush

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal & Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Luton Leaders are the worst agents

Luton Leaders are the worst agents, though they are unprofessional as well they are mannerless , rude, disgusting behaviour people's.. agent Bilal wad too rude and arrogant ,they are racist and won't care about anyone's problems.
We booked a booking by leaders of one house, that house was not so secured and no parking, we were giving amount more than our possibility as we were in urgency. But Bilal was not so interested to show us any other properties.. on face he shared his phone number and later he denied to pick up our call, and when we called to luton leaders agency Richard ; he said u disappoint Bilal and he is very upset as u didn't like the property .
Like seriously; if we are paying the cost it's our right to choose the property it's not depends on so called Bilal mood that he was upset of wasting his time...
These guys have no values and ethics.
And later on when I visited their office , Bilal was ignoring me and when I confront him to ask show me other properties he said u cant afford . As I was offered him more than £2000.
But these guys are disgusting, Luton leaders needs change their staff... because they won't be changed their behaviour..
I suggested and keep on suggesting don't take property from Luton town centre Leaders.

And later make fun of me

June 27, 2023
Unprompted review
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Reply from Leaders - Luton

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have had the most wonderful…

I have had the most wonderful experience working with leaders for my move. I now feel i took the best decision and entrusted myself with leaders. extremely professional straight to the point and supported me with making the right choice. Bilal had been amazing from the start till the end. I will recommend leaders anytime. 5 starts from my own experience.

May 3, 2024
Unprompted review
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Reply from Leaders - Luton

Dear 10

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

They were really helpful and always…

They were really helpful and always ready to clarify any doubts.
Malik Miah especially was a good guide to us throughout our process thank you.

June 18, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Verhans

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

What made my experience great was the…

What made my experience great was the opportunity I had in terms of the company making sure their clients do things rightly and making sure it’s done in due time. Malik Miah has been very supportive and had great relationship so far, always ready to put me through and make sure I do things accordingly. He’s good I must say.

June 15, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Mercy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Malik a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Grate service, I’m am pleased with the way they communicate especially Malik

They are good at welcoming people, explaining clearly what you need to know. Choose what it suitable for you and is left with the customer to make a decision based on their pocket. Mr Malik is so kind and can analyse everything simply for you to understand.

June 14, 2024
Unprompted review
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Reply from Leaders - Luton

Dear Abdulkarim

Thank you for your feedback for Malik, it is great to hear and he will be happy to receive this.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Profesionalism at it’s very best.

Our experience with Mr. Bilal Raqeeb was very positive. During our couple of meetings he showed interest and real commitment.
I would definitely recommend Leaders as a top agency.

May 24, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Alex

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Malik Miah is so responsible ,helpful…

Malik Miah is so responsible ,helpful and generous
He working so hard everytime and try to find a best home for everyone
He is the best in Leaders stuff ✨✨✨✨

May 24, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Szilvia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are pleased that Malik provided a professional and helpful service to you.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb has been outstanding and…

Bilal Raqeeb has been outstanding and very professional. the whole process was smooth and swift. could not ask for a better agent than him. if you are looking for a property GO TO LEADERS AND ASK FOR BILAL RAQEEB! thank you soo much for your assistance and help.

May 24, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Mario
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are pleased that Bilal provided a professional and helpful service to you.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb AMAZING

Bilal Raqeeb AMAZING! 10/10

May 20, 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Thank you for such high praise of Bilal. We will be sure to pass this on to Bilal.

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