Leaders - Manchester Reviews 

156
TrustScore 3.5 out of 5

3.5

289-291 Deansgate, M3 4EN Manchester, GB


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Rated 5 out of 5 stars

We contacted leaders as multiple issues were still apparent when moving into the property. Our initial property manager was uninterested and unhelpful, leading to us having a difficult time progress... See more

Rated 1 out of 5 stars

LEADERS – The #1 Letting Agency for Stealing Your Deposit If you rent through Leaders, consider your deposit gone. This agency has made an art form of finding excuses to withhold money that is le... See more

Company replied

Rated 5 out of 5 stars

Alice was such an amazing help to me and my boyfriend for moving in to our first place together, she was constantly checking in and keeping us updated with everything! She was completely transparent... See more

Company replied

Rated 5 out of 5 stars

Had a really great experience with Leaders last week when property hunting for my daughter. The young man that gave us our view was friendly, funny and very professional in conducting the house tour.... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Manchester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 289-291 Deansgate, M3 4EN, Manchester, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

156 reviews

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Replied to 99% of negative reviews

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3.5

All reviews

(156)

2,252 reviews in the last 12 months

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Rated 1 out of 5 stars

The agency showed me a smelly

The agency showed me a smelly, dirty apartment!!!!! which is not suitable for living. The apartment was horrible 🤢, I had to leave and throw up. The agency insulted me and violated my dignity!!!!! I do not recommend!!!!!!!!The apartment on Constans Garden Salford M5 - not recommended!!!!!!!

February 12, 2025
Unprompted review
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Reply from Leaders - Manchester

Dear Agnieszka

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards,
Customer Care Team

Rated 1 out of 5 stars

It has now been two years since I have…

It has now been two years since I have been trying to resolve a payment issue with Leaders Manchester but as it’s me who’s waiting for the payment they just can’t be bothered. They promise to resolve but then take zero action. After endless chasing I’ve come to terms with not getting paid but felt urged to write this review to make others aware.

January 24, 2025
Unprompted review
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Reply from Leaders - Manchester

Dear Sadia

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 1 out of 5 stars

Would not reccomend

I was shown around by Mechack who is referred to in all the 5 star reviews who was helpful. After signing you are then passed around everyone and are bombarded with emails. We had our move in date pushed back and our primary contact didn’t even realise all our checks hadn’t been done 24 hours prior to move in. Upon moving in we found debris including drugs, cigarettes, gas lighters, glass etc, soiled furniture, stained mattresses, leaks, faulty appliances. The place was a mess, the company were dismissive and claimed all checks had been completed but had to quickly change their attitude upon photographic evidence being provided. The second tenant was given no keys on arrival and still has none as of yet, for a 2 bed shared property. The letting agency claims no responsibility, as with everything else. AVOID

January 3, 2025
Unprompted review
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Reply from Leaders - Manchester

Dear Clodagh

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 4 out of 5 stars

Lovely house

I recently viewed a property with Leaders, and I was thoroughly impressed. The house was exactly as described, and Mechack provided all the information I needed, answering my questions with ease. His friendly and approachable nature made the process smooth and stress-free. Highly recommend.

October 24, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Ceo's of Nas

We are very happy Mechack provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Had an amazing view in

I had the pleasure of working with Mechack, an exceptional estate agent with Leaders, and I cannot recommend him highly enough. From start to finish, his professionalism, knowledge, and dedication made the entire process seamless and stress-free.

Mechack has an impressive understanding of the property market and took the time to thoroughly understand my needs, ensuring every property he suggested aligned perfectly with what I was looking for. He was incredibly responsive, always keeping me informed at every step, and went above and beyond to address any concerns I had.

What truly sets Mechack apart is his friendly demeanor and genuine care for his clients. He made me feel valued and supported throughout the entire journey. If you’re looking for an estate agent who is trustworthy, efficient, and client-focused, Mechack is the person to call. Leaders is lucky to have him on their team!

October 21, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Kets
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mechack a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I had a viewing with a guy call…

I had a viewing with a guy call mechack, normally I’m shy Introvert around people I don’t know but immediately he found a way to bring me out my shell. Has great energy and personality all while being professional and full of information. Thank you mechack for giving me a great experience

November 13, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Ashley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us Mechack 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Don't care about their customers

This estate agency aren't interested in contacting you with issues you've raised as a Landlord, but as soon as you start looking round at new agencies they're quick to call you up! Even the head office down London called me!! Quite frankly, a company that couldn't care less, they just want your money. I'll be giving them notice and moving my property to a better agency.

November 26, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Damien

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Mechack was a great agent who inspired…

Mechack was a great agent who inspired us to rent the property within 6 hours!

November 19, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Joshua
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mechack a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have had a great experience with…

I have had a great experience with leaders and especially fleur. She answered all my questions excellently and really put me at ease throughout the letting process. Would definitely recommend!!

November 14, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Andrea
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I went for a viewing for a property…

I went for a viewing for a property with Fleur, she was so helpful she answered all of my questions in detail. She was very lovely and smiley and made the whole process a lot less daunting. I would definitely use leaders again and highly recommend Fleur. :)

November 8, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Lucy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Fleur was excellent

Fleur was excellent. Extremely knowledgable and helpful with any queries I had!

October 24, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Katy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I was very happy with the service…

I was very happy with the service provided by fleur and would highly recommend thier services.

November 6, 2024
Unprompted review
Leaders  - Manchester logo

Reply from Leaders - Manchester

Dear Tan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Quality service and experience

Had a really great experience with Leaders last week when property hunting for my daughter. The young man that gave us our view was friendly, funny and very professional in conducting the house tour. Unfortunately the poperty was not right for us but we are already looking for the next viewing. Hopefully with Meshack again!

November 6, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Andrew
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Meshack a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great customer service

I called up to make enquiries about properties in the area and Fleur was really helpful in answering all my questions

November 12, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Obu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Fleur a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very good property seeing as I am a…

Very good property seeing as I am a student I have to say Mechack was very accommodating and patient.

Answering all my difficult questions.

October 29, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Lorenzo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mechack a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Special shout out to Michack

Michack made this whole process soo easy !!was available at all times and was willing to work with my schedule. What an amazing young man

September 18, 2024
Unprompted review
Leaders  - Manchester logo

Reply from Leaders - Manchester

Dear Panashe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Michack a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Not a single positive thing to say

I'm so furious with leaders. They do not care at all about their tenants. We reported issues with the property multiple times during our tenancy, none of which were acknowledged or attended to. Towards the end of our tenancy we lived without a fridge for 2 months because they simply didn't care. It has now been almost 3 months since we left that property and I have just had to submit a dispute with the Tenancy Deposit Scheme to have our deposit returned even though it had been cleared. I tried contacting them multiple times to no avail.

It is clearly to me what is going on here -- all they care about is profit, their staff are overstretched, they don't care about the client's experience. They just want to make money.

Careless, inhuman, arrogant. Not a single positive thing to say.

November 2, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Alla

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Our lettings advisor Mechack conducted…

Our lettings advisor Mechack conducted our viewing pleasantly, answering all questions we had with ease and following up with us after our viewing with alternative property options within the same day.

We had a smooth and quick viewing all thanks to Mechack!

October 15, 2024
Unprompted review
Leaders  - Manchester logo

Reply from Leaders - Manchester

Dear Ao

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mechack a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Grace was really helpful and incredibly…

Grace was really helpful and incredibly responsive in helping me source a flat which I am very happy with! I also had a few questions during the referencing stage and responsiveness from those at Leaders was good. So far, no issues and happy to have been assisted by Grace!

October 1, 2024
Unprompted review
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Reply from Leaders - Manchester

Dear Beronique

We are very happy Grace provided you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Joshua Faller is a brilliant property…

Joshua Faller is a brilliant property manager. He is always quick to respond and keeps me updated. He sorted out a council tax issue when my property was empty for a few days between tenants.
He also is great with contractors and getting me invoices when I need them.

August 6, 2024
Unprompted review
Leaders  - Manchester logo

Reply from Leaders - Manchester

Dear Mr Charlton

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Joshua a 5 star rating!

Many thanks
Customer Care Team

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