Leaders - Nottingham Reviews 

114
TrustScore 3.5 out of 5

3.5

Unit 3 Quay Place, NG2 3HR Nottingham, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the initial interaction, CJ has been great! Having someone who does what they say they're going to do gives me such confidence and CJ has exemplified that. Our move has been more complicated than... See more

Rated 5 out of 5 stars

Me and my partner was having issues verifying our documents due to our lack of ID and our agent was really helpful and went above and beyond to get it sorted in time! Really helpful and freindly tea... See more

Company replied

Rated 5 out of 5 stars

Property purchased from auction, with no history. Leaders were a great help in getting this to market, an excellent job by the team, without them it would not have happened, some people to mention is... See more

Company replied

Rated 5 out of 5 stars

The sales team were so supportive and accommodating, they were professional,delivered on their promises and nothing was too much to ask. Perfect t with us being first time buyers. Kornelija was very... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Nottingham

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • Unit 3 Quay Place, NG2 3HR, Nottingham, England, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(114)

2,169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely appalling - Landlords Avoid

Absolutely appalling. If you're a landlord I would avoid at all costs.
I have been using their rent collect service for 3 years. They have tried to sneak on additional charges to my statements, not once but twice. They are terrible at finding tenants. They told me they had secured a tenant and on the day she was moving in, told me she didn't pass her referencing, but still strong armed me into letting her move in, 6 months later she couldn't pay rent and had to move out. After that they didn't find me another tenant and left the room empty for 5 months, until I finally decided to take my business elsewhere. Oh and when you do try to leave they squeeze you for all the money they can.

August 20, 2024
Unprompted review
Rated 5 out of 5 stars

Kulvinder Landa

Kulvinder Landa put together a great deal with a 6 month contract, thank you Kulvinder the DEAL MAKER

August 20, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear James

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Kulvinder a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Positive experience all round

Positive experience all round, Josh showed me round property and was very helpful and Liam went above and beyond to help. Unfortunately I didn’t secure the house but Leaders would be my 1st choice to rent through in the future.

August 14, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Beckie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Liam and Josh a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

5 Star Josh

Josh was so helpful when showing me around, being a new renter he really helped to put me at ease and made sure I understood everything.

August 14, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Hannah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Josh a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent service!

Liam C. was extremely helpful in helping me securing the property I moved in. He gave me good advices and managed to make the process as smooth as possible. Very professional, reliable and always friendly. Excellent service!

August 14, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Letizia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Liam a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

CJ offered a lot of support for me in…

CJ offered a lot of support for me in my property search. He was nice and friendly.

August 14, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Lucas

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving CJ a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Joelle showed us around the property…

Joelle showed us around the property and was really helpful. She was prompt in resolving our queries and responded quickly whenever we had issues.

July 21, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Yukta

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Joelle a 5 star rating!

Many thanks
Customer Care Team

Rated 2 out of 5 stars

Very Poor Service Received

I would like to bring to your attention our dissatisfaction with the experience we have had letting out our property at Dexters Grove Hucknall Nottingham through your Agency. We have found that your managed property letting staff are inexperienced, unresponsive to paid customers' needs, and lacking in professionalism. We are disappointed with the calibre of tenants you have sourced for us, as they have been clumsy, careless and unable to follow simple letting policy agreements. As a result, we do not plan to engage your company for any future services and will not recommend your services to others.

December 22, 2023
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Good Morning

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Josh at Leaders Nottingham

Josh showed me around the property. He was polite and did a great job with the viewing, especially considering it was his first week in the job!

July 15, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Aru

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Josh a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Joelle was really nice and showed a…

Joelle was really nice and showed a great personality when viewing the house. I had my doubts when viewing online at first but after the great experience and wonderful service, I was able to know Leaders would be a good choice.

July 5, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Jess

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Joelle a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Avoid Leaders at all costs

Avoid Leaders at all costs. They are totally incompetent and professionally negligent . They are only interested in grabbing money and deliver a disgraceful service to both landlord and tenants. They are non responsive to both sides, they do not deal with any maintenance issues, they will try their best to stitch you up through loopholes in their contracts. If I could give no stars I would.

May 16, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Mike

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Kornelija

Kornelija, has managed everything about the sale of our house - she did all the checks and only invited a few who were truly interested in buying, she's polite articulate and diligent. I cannot thank you enough.

May 30, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Doreen

Kornelija really appreciates you taking the time to leave a review and for giving her a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

We viewed 3 properties with Kully…

We viewed 3 properties with Kully Ianda. We were very interested in one of them the most, and he did his due diligence of checking every detail about the property, whether we could have a pet or parking space, whether it's possible to negotiate for a different price, he was genuine, communicative, and followed through on checking the details we asked for. We did go for a different property in the end as it met our requirements better, but this agent still deserves praise :)

May 13, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Thank you for providing such positive feedback of your experience with Kully. We pride ourselves on our great customer service and we are pleased Kully has demonstrated this in most professional way.

Rated 1 out of 5 stars

No deposit option

The No deposit option is a big scam.They lure you into it they give you contract very late such that you will not have the option to review properly before signing.

When you complain about mould or repairs in the house they ask you to just open the window without any support from them.

When you move out of the house you get charged exorbitantly for repairs which you complained to them that they didn't do then they refer you to there contract.

Please avoid them and there no deposit option at all cost.

March 24, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Good afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards,
Customer Care Team

Rated 4 out of 5 stars

Wonderful customer service

I had my viewing with Joelle from leaders.
She is really sweet and right on time and is really professional. Wonderful customer service as well.I would really recommend Leaders and Joelle especially.

May 9, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Anakha

We are very happy Joelle provided you with a positive customer experience. Thank you for taking the time to leave this review for her.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Thank you for your excellent work.

This was my first time to purchase a property overseas and I found Leaders in the internet. I was much impressed by their dedicated and professional working attitude especially Ms SUE and Ms Kornelija. Kornelija arranged viewing of the property for me and my sister separately with all the details attended to. Sue always responded to my mails immediately and contributed a lot in easing my stress especially I got a quiet solicitor and was very anxious in arranging the transaction out of UK. Thank you very much for your excellent work.

May 2, 2024
Unprompted review
Leaders  - Nottingham logo

Reply from Leaders - Nottingham

Dear Amy Yeung

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A fantastic service from Paul Unwin and…

A fantastic service from Paul Unwin and Sue Carter at the Woodthorpe branch who handled a property sale for me in 2024.

Polite, efficient and unrelenting in their help to conclude the sale, they were a pleasure to work with from start to finish.

March 15, 2024
Unprompted review
Rated 4 out of 5 stars

Very professional and understanding

It was the first time in Nottingham that I met a property consultant who was very professional and ready to explain everything to me. Even though I have a problem understanding the language here, Mr. Kulvinder did his best in all the processes. Good people good behavior. Thank you

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

I am from Nottingham and the moment I…

I am from Nottingham and the moment I viewed the house I wanted I got a very professional and efficient service from the Leaders team especially CJ who made sure everything moved smoothly.I am grateful keep up the good work team.

March 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look