I had a chat with Ella regarding looking for rental properties for me and my family. She was so helpful, she explained the processes and showed me some lovely options !
Company replied
Location
Switch location45-47 High Street, RH1 1RX Redhill, GB
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See what reviewers are saying
I am a very happy tenant with Leaders Redhill's Lettings for over 18 months already, and I found that each and every problem that has cropped up so far, has been all sorted out quickly and very effici... See more
Company replied
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lac... See more
We have been landlords with Leaders (previously Lanes Lettings) for more than thirty years and feel that Chloe Keeping as the new property manager for our property has the interests of both the landlo... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Redhill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
45-47 High Street, RH1 1RX, Redhill, United Kingdom
4.4
Excellent
25 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a chat with Ella regarding…
I had a chat with Ella regarding looking for rental properties for me and my family. She was so helpful, she explained the processes and showed me some lovely options !
May 13, 2026
Unprompted review
Reply from Leaders - Redhill
Dear X X 2
We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I had a viewing with thee
I had a viewing with thee, and she made everything very pleasant.
When I got the house, she was very easy to talk with and made everything easy for me.
I really appreciate all her help.
April 3, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Adebimpe
We greatly appreciate your 5-star review and the time you took to share your experience with Thee. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I was served by Chitra
I was served by Chitra. She is most amazing person I met and she helped me to upgrade the phone as well helped with smooth phone transfer. Definitely reccomend her to anyone.
April 25, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Phillipa
We greatly appreciate your 5-star review and the time you took to share your experience with Chitra. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Outstanding- Chloe Keeping 👏🏡
Chloe Keeping has been an outstanding property manager. She recently helped resolve several issues in our property that had been ongoing and ignored for years. Her professionalism, responsiveness, and determination to finally get these matters sorted made a real difference. It’s refreshing to work with someone who genuinely takes responsibility and follows things through. Thank you, Chloe, for your dedication and support.
Syed -Redhill RH1
February 2, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Syed, Redhill, Surrey
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Dealing with Leaders
We have been landlords with Leaders (previously Lanes Lettings) for more than thirty years and feel that Chloe Keeping as the new property manager for our property has the interests of both the landlord and tenant at heart as she resolves issues. Our transactions have been carried out in a friendly and efficient manner.
March 1, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Neumann, Heike We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Chloe was a massive help to me last…
Chloe was a massive help to me last year in getting my shower replaced. It had been an ongoing saga with previous individuals in the same post failing and allowing the issue to drag on for well over a year. Chloe was empathetic and always going above and beyond to try and help. She even tried to call a helpline which required you hold on for ages!
Chloe is quick to respond to messages that I send and even when I’m not a gracious as I should be (no fault of hers, just frustration at the situation) she remains calm and composed and always manages to find a solution. I’ve had many property managers since living in my existing rental, and none have given me the same care and consideration that she does. I’ve owned property previously and am now renting as an interim, and there is a certain stigma that goes with that sometimes, and property managers can make you feel like you shouldn’t be raising issues. I hope Chloe stays in post for some time. It’s always a pleasure and never a worry to mail her 🤗
February 27, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Tt,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Chloe. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Always ready to kindly sort out problems quickly & efficiently.
I am a very happy tenant with Leaders Redhill's Lettings for over 18 months already, and I found that each and every problem that has cropped up so far, has been all sorted out quickly and very efficiently. Their system of communication is excellent and Everyone is always genuinely ready to kindly help me! Thank You Chloe Keeping for always caring when things do need fixing in the flat! Kind regards, Cathy Leposa-Petraud.
February 26, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Cathy Leposa-Petraud We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Chloe is my property manager and she is…
Chloe is my property manager and she is always kind and very helpful, when we need.
January 23, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Erika,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Chloe . If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Chloe Keeping
Chloe Keeping, my property manager, is confronted. at the moment, with a serious problem at my property.
She is handling the situation very well.
February 25, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Annemac
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
The teams were excellent
The teams were excellent, facilitating a swift relocation for my family and me.
September 25, 2025
Unprompted review
Reply from Leaders - Redhill
Dear Sherief Mohd, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Easy to deal with supporive
January 2, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Batsirai
We greatly appreciate your 4-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Nipun is there to help me out for me to…
Nipun is there to help me out for me to solve my queries always wonderful guy always there for help
January 16, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Martin Corry We greatly appreciate your 5-star review and the time you took to share your experience with Nipun. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Chitra is an amazing lady
Chitra is an amazing lady! She did help me a lot with my contract, it coudn't be easier! Thank you so much again for all the information and making it so simple! X
January 13, 2026
Unprompted review
Reply from Leaders - Redhill
Dear Victoria Cinar We greatly appreciate your 5-star review and the time you took to share your experience with Chitra. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Best estate agents i have dealt with
Best estate agents i have dealt with , very professional.
March 26, 2025
Unprompted review
Reply from Leaders - Redhill
Dear Chibuike, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Easy
Simple to deal with and quick to respond to any queries or issues.
November 30, 2025
Unprompted review
Reply from Leaders - Redhill
Dear Joshua Thomas, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
Great service in search for flats to let
Just over a week ago I was looking for a flat to rent (on behalf of my daughter). I happened to pass by Leaders and walked in: Ella M. was holding down the fort on her own at the time. After some 5-10 minutes of conversation she had looked up at least 2 properties for me to consider. I couldnt get to see them until an hour later though, because no one else was around to take me there. I volunteered to sit it out for an hour. However, Ella showed superb iniatiative by coming up with a plan to take me to the two flats earlier by an alternative arrangement.
During the visits, she was very pleasant, friendly, informative (as I was new to Redhill) but highly professional in her demeanour, and efficient with giving me just the right pieces of information that I'd told I was looking for. Ella is a thoroughly valuable asset for Leaders, and I would have no heistation in recommending her as someone to work with when looking to either find a flat to rent or as a landlord wanting to have someone work with me finding a tenant.
Thanks you very much for all your help Ella just when things were looking desperate at my end in the search for a flat!
Very much appreciated.
-Sanjay
August 12, 2025
Unprompted review
Reply from Leaders - Redhill
Dear Sanjay Patel We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Chloe Keeping
Chloe Keeping has been so amazing. She made sure all issues reported were treated promptly. Thank you.
July 7, 2025
Unprompted review
Reply from Leaders - Redhill
Dear Harrison Preye Eteimo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks
Customer Care Team
As a landlord it has been a terrible…
As a landlord it has been a terrible experience with Leaders. Weeks goes by without any contact despite numerous requests. I am now on my 4th lettings agent after less than a year and a half. Things take ages to get done and consequently the property has suffered damage. Just terrible customer service. If you are a landlord I would advise you to avoid at all costs!
November 26, 2024
Unprompted review
Reply from Leaders - Redhill
Dear Phil
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
One star is generous
One star is generous. As a landlord I have been trying to get my lease extended but although they are quick to get money no service and lack of response. Will definitely not sell property through leaders
June 11, 2024
Unprompted review
Reply from Leaders - Redhill
Dear Mary Peters,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
We had a really good experience with…
We had a really good experience with Leaders Reigate, dealing mostly with Harriet S and Ella R - we signed up to many agencies in the area, and no other agency was as responsive and so proactive in sending us through available lettings and organizing viewings for us as Leaders were - very happy, and would use them again in future :)
May 21, 2024
Unprompted review
Reply from Leaders - Redhill
Thank you for your positive review of our Reigate team. We pride ourselves on our customer service experience and we are pleased to See Harriet and Ella have been able to assist you in such a proactive way.
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