I am a very happy tenant with Leaders Redhill's Lettings for over 18 months already, and I found that each and every problem that has cropped up so far, has been all sorted out quickly and very effici... See more
Company replied
Location
Switch location45-47 High Street, RH1 1RX Redhill, GB
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See what reviewers are saying
Tee has been a key excellent agent throughout our process it wasn't an easy process as we struggled to find the right fit for us but she didn't stop at nothing to match us with the perfect home .She... See more
Company replied
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lac... See more
We have been landlords with Leaders (previously Lanes Lettings) for more than thirty years and feel that Chloe Keeping as the new property manager for our property has the interests of both the landlo... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Redhill
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
45-47 High Street, RH1 1RX, Redhill, United Kingdom
4.4
Excellent
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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One star is generous
One star is generous. As a landlord I have been trying to get my lease extended but although they are quick to get money no service and lack of response. Will definitely not sell property through leaders
June 11, 2024
Unprompted review
Reply from Leaders - Redhill
Dear Mary Peters,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
We had a really good experience with…
We had a really good experience with Leaders Reigate, dealing mostly with Harriet S and Ella R - we signed up to many agencies in the area, and no other agency was as responsive and so proactive in sending us through available lettings and organizing viewings for us as Leaders were - very happy, and would use them again in future :)
May 21, 2024
Unprompted review
Reply from Leaders - Redhill
Thank you for your positive review of our Reigate team. We pride ourselves on our customer service experience and we are pleased to See Harriet and Ella have been able to assist you in such a proactive way.
Pushy Sales, Non existent customer service
As usual their sales team calls you instantly. All the other areas of this organisation work in silos. One department doesn't know what the ther is doing. As a landlord, I am frustrated with their lack of response. I have seen posts here stating customer care is important to them. That is factually incorrect. If it was important they would wanted to improve it.
March 4, 2024
Unprompted review
Ella Ramsey, you have been very very helpful - Thank you very much
Ella Ramsey from Leaders Team has been an excellent help to me for getting my rental apartment sorted. She has been proactive to understand my situation and help me by providing comfortable and suitable options and online viewing, that helped me to take the decision seamlessly and faster. Ella is a true dedicated resource to Leaders with almost zero time in reverting to my queries. Many Thanks Ella, you are a wonderful person :)
December 19, 2023
Unprompted review
Very happy how i was treated and…
Very happy how i was treated and profesional work
March 11, 2023
Unprompted review
Reply from Leaders - Redhill
Dear Mr Boicu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Excellent service during purchase process
Excellent service during my buying process in Dorking. Daniel Beckson was very good during the viewing - gave us space, time, and privacy to discuss without feeling under pressure. Kerry Walker helped very much to push things through and chase all parties to ensure that we successfully achieved the agreed completion date. Very happy with the interaction and service.
July 25, 2022
Unprompted review
Reply from Leaders - Redhill
Thank you again for taking the time to let us know how we did. We hope you have a great day!
My property purchase with Leaders went…
My property purchase with Leaders went well, satisfied with their support solving legal delay issues.
March 1, 2022
Unprompted review
Reply from Leaders - Redhill
Dear Yogaraja,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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