Leaders - St Ives Reviews 

52
TrustScore 3.5 out of 5

3.5

2 Crown Street, PE27 5EB St Ives, GB


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Rated 5 out of 5 stars

Abi was extremely helpful and friendly when I called asking for some help regarding tenants that had left last year. She was able to access the document that I needed to solve my problem immediately.... See more

Company replied

Rated 5 out of 5 stars

Very good experience. Eliza was my contact at Leaders and nothing was ever too much trouble. I would receive regular calls to update me on progress and questions or concerns I raised were resolved qui... See more

Company replied

Rated 4 out of 5 stars

We had a great experience working with Leila. From the very beginning, she was incredibly helpful, professional, and responsive. She guided us through every step of the letting process with clarity an... See more

Company replied

Rated 5 out of 5 stars

Hello my name is Cheryl. I have had a very positive experience with renting through Leaders. The lady called Monique was wonderful. She understood what I needed and helped me through the transition p... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - St Ives

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2 Crown Street, PE27 5EB, St Ives, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

52 reviews

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3.5

All reviews

(52)

2,179 reviews in the last 12 months

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Rated 5 out of 5 stars

Eliza was always in touch

Eliza was always in touch, always keeping us in the loop with progress, clarifying what the next step was. The property was let quickly and efficiently, exactly as was required

November 8, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Richard

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Leaders in St. Ives

Tawnee was our main contact there at Leaders estate agents and she was the ideal person to deal with and sorted our queries and concerns. Great person and very friendly, made our experience with Leaders a pleasure.
Would definitely come back to her if we needed anything in future.

September 10, 2022
Unprompted review
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Reply from Leaders - St Ives

Thank you again for taking the time to let us know how we did. We really appreciate it!

Rated 5 out of 5 stars

Thanks

Thank you for the whole team of Leaders who have managed our property for years. In particular to Tawnee who's been very helpful, efficient and professional. She's always very happy to help whenever I had a question.I would recommend Leaders if you are looking for an Estate Agent in St. Ives Cambridgeshire.

September 1, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Song Li,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Don’t think I’ve ever experienced such…

Don’t think I’ve ever experienced such helpful friendly staff! Massive thank you to Eliza who made the experience seamlessly perfect!

August 26, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Megan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

10/10 would recommend

100% would recommend to anyone. Eliza was amazing, she was friendly and professional and helped us with everything we needed.

August 30, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Libby,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Really helpful friendly staff

Really helpful friendly staff. Eliza was the lady that helped us get communication was great and couldn’t have done more to help us get everything sorted as quickly as possible.

August 30, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Sydney,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Friendly and professional

Tawnee has been very helpful in my property search, would highly recommend. She has been both friendly and professional from the start to finish!

August 26, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Jordan,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have been enquiring with Leaders as I…

I have been enquiring with Leaders as I am considering letting out my property as a first time landlord, Tawnee has always been very quick to answer any questions that I have had and put my mind at ease. If I do choose the Lettings route, I will certainly be using Leaders!

August 25, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Ronnie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

A big thank you to Leaders in St Ives…

A big thank you to Leaders in St Ives for helping me to move into my new rental property recently. I have had poor experiences in the past with other agents, but Eliza and Co were extremely helpful, knowledgeable and proactive throughout the entire process. Highly recommend their services to anyone considering moving to the area.

May 26, 2022
Unprompted review
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Reply from Leaders - St Ives

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very professional service and help with…

Very professional service and help with any problems. Would 100% recommend.

May 22, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Michael,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Fantastic, would recommend!

Fantastic communication and customer service when dealing with Amy, would definitely use again and recommend to others. Thanks Amy!

May 20, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Emma,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

5 stars

Recently let our property out, Amy Wilbraham couldn’t do enough for us and made the whole process quick and easy and found tenants within 2 days of our property going on Rightmove. Thank you Amy!

May 20, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Hannah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Quick to respond and all such hard…

Quick to respond and all such hard working nice employees

May 20, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Leanne ,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Utterly Exceptional

What can I say about Amy. She has been nothing but exceptional throughout my time dealing with Leaders St Ives. As a first time landlord I felt very apprehensive renting out my home for the first time but Amy put my mind at ease, made the process incredibly clear and answered any questions, no matter how big or small with patience, clarity and as quickly as possible. All of the girls in the office are also so lovely to deal with and the rate at which they find a tenant is fantastic. Couldn't reccommend highly enough!!

May 20, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Daisy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Tawnee and the rest of the team are…

Tawnee and the rest of the team are truly brilliant. Every little inquiry or worry I had was put to rest with ease and I would absolutely go through them again!

May 20, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Emily,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Just renewed our contract with existing…

Just renewed our contract with existing tenants with the great help of Brett Thomson, our property manager, from the Girton Administration Branch in Cambridgeshire. Requested a property condition inspection prior to signing - which we received promptly along with current photos - very helpful to see how your home is being look after! A rent increase was agreed without any hassle. Easy and quick contract re-signing via docu-sign. Excellent service as usual. Thank you Brett.

May 19, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Ali,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 1 out of 5 stars

Avoid !

‘Nick R ‘

Incompetent and disrespectful of tenants rights, had so much trouble with this guy.

Some what of a newbie and it shows.

April 4, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Greg,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Rated 5 out of 5 stars

Pleasure to deal with

Pleasure to deal with. Great communication throughout. Thanks again Amy.

February 23, 2022
Unprompted review
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Reply from Leaders - St Ives

Dear Rachel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amy and team are a fantastic team

Amy and team are a fantastic team. Professional, enthusiastic and nothing too much trouble, offering great advice with their experience and extensive knowledge. Thank you.

February 23, 2022
Unprompted review
Leaders  - St Ives logo

Reply from Leaders - St Ives

Dear Annette,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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