Leaders - Sutton Reviews 

Victoria was great during my viewing — so kind, friendly, and professional. Made the whole experience really easy.

Victoria is very helping girl thank you

⭐️⭐️⭐️⭐️⭐️

I honestly cannot praise Victoria enough for the way she has handled everything from start to finish. From the very first conversation, she made me feel completely at ease and confident that I was in good hands. Buying, selling or renting a property can be such a stressful and overwhelming process, but Victoria took all of that pressure away with her professionalism, patience and genuine care.

What really stood out to me was her communication – she always kept me updated, no matter how big or small the detail. Every question I had was answered quickly and thoroughly, and she never once made me feel like I was asking too much. She has this rare ability to combine warmth and friendliness with absolute professionalism, which made the whole experience not only smooth but also really reassuring.

It’s clear that Victoria genuinely cares about her clients and isn’t just going through the motions. She goes above and beyond in every aspect, and you can tell she takes great pride in her work. Thanks to her, the entire process felt straightforward and stress-free, which I never thought I’d be able to say when dealing with property!

I would recommend Victoria without hesitation to anyone looking for an estate agent who is reliable, approachable, and completely dedicated to getting the best outcome for her clients. She is a true credit to her profession and I feel very lucky to have had her support.

Victoria helped my sister find a flat just perfect for her! She was super responsive on text, helped process the deposit quickly & was generally lovely to deal with! Big thanks

Leaders Sutton put tenants in my property on 26 August 2025 and I haven't received any rent to date, 02 Sept. They received money from the tenants on 23 August but there is no sign of Leaders paying me despite repeatedly asking.

Leaders organised an Inventory for Thurs before the tenants move in the next week, Tuesday. Leaders knew work was planned on the property but still carried out the inventory without any communicating with me. The Inventory is therefore very inaccurate. The tenants raised issues after the decorators had been but the inventory does not show these because it was done too early. The inventory doesn't show any of the new work done to the property. When asked why the inventory wasn't done on the day the tenants moved in, like it is supposed to be done, they said they don't do inventory on the day of the move. Quite wrong for both tenants and landlord.

Leaders sent me a pdf of the inventory so I am unable to add photos or make comments

The above is just 2 of the many upsets from Leaders Sutton.

I cannot recommend the Sutton team high enough from my initial enquiry all the way through to my key collection. Their service has been exceptional- A massive thanks again to Victoria, Sian, Beth, Michael, Lisa, Ruth - Top agents would definitely recommend 😊 Fabulous!!!!

"I have been working with Jackie Parson at Leaders for several years in letting my flats. Jackie has an excellent understanding of landlord requirements and possesses deep knowledge of the letting business. Her expertise and professionalism have made the process seamless. I would also like to thank Ruth for her outstanding professionalism and dedication. Jackie is Highly recommended to work with her

LANDLORDS BEWARE!
Please avoid Leaders if you want to make any income from your property. They seem to have a knack of finding the most expensive workmen who unfortunately do not seem to be good at their job! Out of hours system open for abuse by tenants resulting in doubling of costs all to be borne by the landlord!

At last we are free of Bleeders - not a spelling mistake just a reference of what we see as their recent, past few years business practice, which from our experience is based on bleeding every last penny from the landlords to make as much money as possible. We have been with them for 22 years. Good service for most of that time but recently it has all been about "how much can we take from the landlord this month. It started with a change of the management charge from 10% to 11.5% - ok the government changed the law to better protect tenants so Leaders needed to make their money else where. Then you resign and more recently after an annual renewal they decide to put heir fees up mid-contract. That is immoral. Then they add the "monthly compliance" charge!. What is that we ask - "oh that removes your liability" if you have failed to meet some legal obligation - but if you read their 17 pages of Terms and conditions there are so many clauses in there it looks to me that it doesn't give you anything. Then there is the "back-hander" oh sorry the contractors commission clause. This means every time they send a contractor to your property they get a commission (up to 24% depending which part of the T&Cs apply). This is a conflict of interest. The Landlord is supposed to be their customer but now every time they send out a contractor the landlord gets charged extra fees and Bleeders make money!! And of cause the old "call out charge" which they insist is an industry standard but our new property management company does not charge! We needed a ~£400 storage radiator replaced in the flat we rent and it ended up costing £2,200 ! - Dreadful. Why you may ask is this, well we looked up Leaders apparently they are now owned my a company registered in the Cayman islands - Not wishing to judge but I wonder how their priorities are ranked for the landlords and tenants. Just finished the accounts for the year for the tax return, Leaders cost us 23% of the income. Landlords beware - Find a local owned, locally run company who are actually focussed on good service, the landlords and the tenants.

Very professional team, they are replying quickly to all questions and provide advices to make the move easier.

Seriously, I don't recommend this letting company. My experience renting through them in April was very disappointing and bad. I didn't receive the professional assistance I needed, and it seems they may hide things from tenants. They rushed the payment and signing of the tenant agreement. During the viewing, they assured me everything would be clean, but it wasn't when I moved in. Additionally, they claimed there was a garage but couldn't show it to me because they didn't have the key. When I requested the garage number be added and amend the move in date (move it date was past) to the agreement, they said it couldn't be changed. I don't understand why they couldn't accommodate such a simple request in an unsigned agreement. They explained it was a general tenancy agreement, not personalized for me. There are many more issues I could mention, but in short, I do not recommend using their services. A reminder from my experience: don't trust any agent blindly and read the inventory list and tenant agreement carefully.

I have been dealing with Jackie Parsons for my lettings at Leaders of Sutton for the past nine years. Jackie is always very professional, cheerful and always gives honest advice. Jackie has excellent knowledge of the requirements landlords and tenants must adhere to, and knows the letting business inside out. Nothing is too much trouble and Jackie has excellent communication skills. I also deal with Ruth who is just as professional. Well done team.

I was a prospective tenant who had been sofa surfing for nearly a month. I let the agent know I was in a vulnerable position. The agent told me they had
two other offers from tenants lined up willing to pay 12 months rent up front at the same rate as my offer or the asking price with 6 months up front and would not take my offer to the landlord unless full asking price. She agreed to hold off sending out the holding deposit to all the offerors until after some other viewings I had later on the same day. After the viewing the agent was extremely pushy to get my holding deposit within the hour after I left the viewing.

Inside of 2.5 business days I withdrew from the tenancy citing I was not able to afford the price. The company kept the deposit under the Tenant Fee Acts. I asked if they would consider returning some given my situation and that it had only been only 2.5 business days. Leaders would not return any of it.

Under the circumstances you should tread with caution with these agents and the agent in question. The property is now back on the market reduced to the monthly rent that they would not put to the landlord.

Potentially there were no other tenants and I feel this agent took advantage of someone in a vulnerable position and a pushy techniques.

Whereas I would have been happy to take a hit on some of the holding fee. The purpose of the Tenant Fees Act was designed to stop people messing around landlords and I feel this agency is using this to profit from situations like this.

I thought was okay for my family. The agent was nice, communication was good and we didn't have any problems whatsoever
Frank

I used Leaders to find my rented property 5 years ago. Jackie took the time to understand my requirements and treated me like a human being instead of a "quick commision" which was the experience I had with other agents. Having ended my tenancy in December 2023 Jackie dealt with this again and remembered me from previously. Very professional and friendly and helped the whole process run smoothly.

Jackie at Leaders (Sutton) and the rest of her Team have been extremely helpful as always in providing last minute help and communications in order for the tenancy to commence smoothly on 15th Jan 2024.

Ended my tenancy a month ago and my deposit was still not returned. Only when I urged them did they told us the landlord claimed us a fee because we changed their locks.
This was obviously falsified. And I remember the day when I returned the keys I asked if both of us need to sign on something and they said no. This was suspicious and now proved my suspicion was right! Obviously they planned for it. It was their common practice and they worked with some of their landlords for falsify condemnation because they know rules and how to play with the TDS game!
This is a dishonest agent and never should you work with them!

Might be one of the rare agencies which take you directly to the bests of the market. Many thanks dear Jacqueline.

DO NOT RENT WITH LEADERS. DON’T FALL FOR THEIR CRAP!

If I could give negative stars I would. I had the worst experience renting with them. They made my life a nightmare. All my rent was paid fully and in time through direct debit. Never late on a single payment. Never made a fuss about rent increase. I rented for just over a year.

Due to buying, I decided to terminate my tenancy early. They charged the largest fees (pretty much a whole months rent). I even had to stay in until the day the new tenant moved in. Which clearly shows they don’t even bother with checking if the properties are safe for new tenants. They made up the biggest crap in the check out report. Not a single thing being true or no checks to see if it was previously damaged.

They had images in the check out report which they didn’t have in the check in report. So many things they had picked up on were already broken or not working.

Apparently the property wasn’t clean even though I had it cleaned by a professional end of tenancy cleaning company. Then they held my deposit for over 2 months for no reason. They kept saying its being finalised. Despite leaving the property in a better condition then when I moved in they then tried to tell me they needed to clean more. Even though I gave the keys back the same day the new tenant moved it. So not sure where they found the time to do that thorough clean for which they wanted to charge me £100 for.

I had to threat them with legal action to get my deposit back. They sent me the wrong amount and it took another 3 months back and forth. They finally sent me the balance after I had threatened to take them to court. The lack of communication and professionalism and just pure lies is shocking.

Someone needs to take them down. Take legal action if you have to. The senior leadership team needs to change out his whole team as they are a bunch of imbeciles working.

I am very happy with the support I received from Sian Walk and the rest of the staff at Leaders Estate Agency in Sutton (Lettings). They are courteous and professional and made my flat hunting experience a stress free one.
They always returned my call and responded to my email and this helped to speed up the process of completing the paperwork for the property.
They ensured I was comfortable after the move by phoning and emailing me which helped me to settle into the property. I will definitely do business with them again.