We wanted to help our lovely tenants with the cost of living by reducing the rent during a period of mat leave. After a rather shaky start re organising this (apparently unusual request) Nick Hawkins... See more
Location
Switch location2-4 Mulgrave Road, SM2 6LE Sutton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sian and the Lettings Team at Leaders was stellar! There were a number of challenges in getting the property ready for the new tenants and Sian went above and beyond in ensuring that everything was r... See more
Sian helped me rent my parents property in Wallington and did a great job of quickly finding tenants and getting it occupied. Would highly recommend!
Leaders has been managing our flat for many years now, and we have never had much need to follow up on anything as it has all run seamlessly. Once our tenants moved out after many years, and we asked... See more
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Sutton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a fantastic experience working…
As someone navigating the property market for the first time, I felt incredibly supported by Methembe at Leaders. They were patient, answered all my countless questions, and provided transparency throughout the entire process. Professional, friendly, and truly client-centric.
I had a fantastic experience working with Victoria at Leaders. From the very beginning, their expertise in the local market and clear communication made the entire process stress-free. They were always responsive, professional, and went above and beyond to help us get the best result. Highly recommend!

Reply from Leaders - Sutton
Very well experienced colleague and…
Very well experienced colleague and company, really like their service. Thank you Sian 😊

Reply from Leaders - Sutton
Thank you Sian!
Sian was amazing and took the time to explain everything to us, as well as help us navigate any issues.

Reply from Leaders - Sutton
Every step was fast and excellent,we…
Every step was fast and excellent,we received an amazing service from Victoria.

Reply from Leaders - Sutton
Good communication and prompt feed and…
Victoria Grandison has provided good communication and prompt feedback and follow up.

Reply from Leaders - Sutton
Five stars for Methembe Ncube
Five stars for Methembe Ncube! Highly professional, incredibly responsive, and fantastic to work with. He made the entire letting process fast, transparent, and completely stress-free. If you need a reliable and sharp real estate agent, Methembe is the best in the business."

Reply from Leaders - Sutton
Thank you very much Victoria
Thank you very much, Victoria, at Leaders in Sutton, for your kindness and consideration shown to me today, 27th April 26. You are very approachable, and your customer service is excellent. Keep up the good work you are doing. Additionally, I will certainly recommend not just the State Agency but also recommend you as a contact within Leaders.

Reply from Leaders - Sutton
The amazing EMMA REILLY at LEADERS…
The amazing EMMA REILLY at LEADERS Sutton
Subject: Feedback for Emma Reilly SENIOR MANAGER
Dear Emma
I wanted to take a moment to express my sincere appreciation for the exceptional support I received from Emma Reilly regarding the new Renters Rights Act and various property management inquiries.
Emma's knowledge of the latest regulations and her thorough understanding of my concerns were invaluable. She took the time to explain the nuances of the new legislation, making sure I felt informed and confident in navigating the changes. Her responsiveness and willingness to assist me on multiple occasions has truly set her apart as an outstanding estate agent.
I greatly appreciate her professionalism and commitment to ensuring that I had all the information I needed. Emma's vast experience & dedication to her clients is evident, and I feel fortunate to have had her guidance during this process.
I highly recommend her to all new customers.
Thank you, Emma, for all your help!
Best regards,
Jude

Reply from Leaders - Sutton
Professional
Professional service and commitment from Sian, knowledgeable and very hands-on. Rental process went fast and very smoothly. I'm always kept in the loop and communication is prompt. Great work. Thank you.

Reply from Leaders - Sutton
Flat let to quality tenants same day went on the market
The flat suffered a massive leak which required a total new kitchen. This meant the flat was empty for 3 months with resultant loss of rental income. Sian kept in touch with progress so that she knew immediately the flat was back on the market. This was a life saver as it meant she kept an eye on prospective tenants and was able to secure tenants the very first day it went back on the market. A brilliant result for us.

Reply from Leaders - Sutton
truly grateful for Sian’s care and support
Sian Walk has been one of the most reassuring experiences I’ve had in the letting process. From the very beginning, she treated every question and concern with genuine care, never making me feel like just another tenant on a list. Her kindness, patience, and steady communication made a huge difference during a time that can often feel stressful.
What I appreciated most was the way she handled everything with such calm confidence. Even small details mattered to her, and she always made sure I felt informed and supported. It’s rare to come across someone who brings both professionalism and heart into their work, but Sian does exactly that.
I’m truly grateful for her help and the way she made the entire process feel smooth and human. I would wholeheartedly recommend Sian to anyone who wants to work with someone who genuinely cares.
Best,
SKY

Reply from Leaders - Sutton
Sian was very energetic
Sian was very energetic, resourceful and helpful. Many thanks👏
I had a very good experience renting…
I had a very good experience renting the property through this agent. sian was very helpful, professional, and responsive throughout the whole process. They guided me at every step and made the renting process smooth and easy. I really appreciate their support and would highly recommend their service.

Reply from Leaders - Sutton
Very professional Team
Sian was very professional, friendly and always willing to help whenever I had questions. Her communication was clear and timely, which made the whole process smooth and stress-free. I really appreciate the effort she put into making sure everything was handled efficiently.
I had such a positive experience…
I had such a positive experience working with Sian. From the very first viewing to signing the final paperwork, she was professional, friendly, and genuinely cared about helping me find the right apartment. She kept me updated at every step and made the whole process feel simple and manageable. I couldn’t have asked for a better agent. Thank you, Sian!

Reply from Leaders - Sutton
Victoria was so helpful
Victoria was so helpful, kind and caring. She is showing me properties next week. Amazing, I was so happy to chat with her.

Reply from Leaders - Sutton
Sian is excellent
Sian is hard working , efficient and very friendly person , she is proffesional and managed our new renting house very quick.
I totally recommend,
She helped me find suitable home to live very quickly .

Reply from Leaders - Sutton
Victoria was very helpful from the…
Victoria was very helpful from the start until everything was sorted and we moved in.

Reply from Leaders - Sutton
Victoria helps me to find a home…
Victoria helps me to find a home quickly. Thanks.

Reply from Leaders - Sutton
Really responsive and friendly agents
Victoria has really helped us every step of the way through finding our new flat. She has been really responsive to all our questions and happy to follow up with the landlord on anything we wanted. I'd highly recommend her and Leaders to any prospective tenants or landlords in the area - much better than our previous renting experience in London!

Reply from Leaders - Sutton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







