The teams are nice and quick response., they really guide me to do what I need to, as this is my first time to rent in UK. what I feel is the Referencing is too details and a bit over. Especially... See more
Location
Switch location2-4 Mulgrave Road, SM2 6LE Sutton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a really positive experience vitcoria throughout my property search. From my first enquiry, she was very friendly, professional, and quick to respond to any questions I had. She also took the... See more
Victoria was so helpful throughout the whole process. She was friendly, professional, and really well spoken, making everything easy to understand. Such a lovely girl – I couldn’t have asked for bette... See more
We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us. Overall, I am very impressed with... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Sutton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company

- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flat let to quality tenants same day went on the market
The flat suffered a massive leak which required a total new kitchen. This meant the flat was empty for 3 months with resultant loss of rental income. Sian kept in touch with progress so that she knew immediately the flat was back on the market. This was a life saver as it meant she kept an eye on prospective tenants and was able to secure tenants the very first day it went back on the market. A brilliant result for us.

Reply from Leaders - Sutton
truly grateful for Sian’s care and support
Sian Walk has been one of the most reassuring experiences I’ve had in the letting process. From the very beginning, she treated every question and concern with genuine care, never making me feel like just another tenant on a list. Her kindness, patience, and steady communication made a huge difference during a time that can often feel stressful.
What I appreciated most was the way she handled everything with such calm confidence. Even small details mattered to her, and she always made sure I felt informed and supported. It’s rare to come across someone who brings both professionalism and heart into their work, but Sian does exactly that.
I’m truly grateful for her help and the way she made the entire process feel smooth and human. I would wholeheartedly recommend Sian to anyone who wants to work with someone who genuinely cares.
Best,
SKY

Reply from Leaders - Sutton
Sian was very energetic
Sian was very energetic, resourceful and helpful. Many thanks👏
I had a very good experience renting…
I had a very good experience renting the property through this agent. sian was very helpful, professional, and responsive throughout the whole process. They guided me at every step and made the renting process smooth and easy. I really appreciate their support and would highly recommend their service.

Reply from Leaders - Sutton
Very professional Team
Sian was very professional, friendly and always willing to help whenever I had questions. Her communication was clear and timely, which made the whole process smooth and stress-free. I really appreciate the effort she put into making sure everything was handled efficiently.
I had such a positive experience…
I had such a positive experience working with Sian. From the very first viewing to signing the final paperwork, she was professional, friendly, and genuinely cared about helping me find the right apartment. She kept me updated at every step and made the whole process feel simple and manageable. I couldn’t have asked for a better agent. Thank you, Sian!

Reply from Leaders - Sutton
Victoria was so helpful
Victoria was so helpful, kind and caring. She is showing me properties next week. Amazing, I was so happy to chat with her.

Reply from Leaders - Sutton
Sian is excellent
Sian is hard working , efficient and very friendly person , she is proffesional and managed our new renting house very quick.
I totally recommend,
She helped me find suitable home to live very quickly .

Reply from Leaders - Sutton
Victoria was very helpful from the…
Victoria was very helpful from the start until everything was sorted and we moved in.

Reply from Leaders - Sutton
Victoria helps me to find a home…
Victoria helps me to find a home quickly. Thanks.

Reply from Leaders - Sutton
Really responsive and friendly agents
Victoria has really helped us every step of the way through finding our new flat. She has been really responsive to all our questions and happy to follow up with the landlord on anything we wanted. I'd highly recommend her and Leaders to any prospective tenants or landlords in the area - much better than our previous renting experience in London!

Reply from Leaders - Sutton
Victoria was very pleasant and really…
Victoria was very pleasant and really ensured the process was smooth.

Reply from Leaders - Sutton
Easy moving
I recently moved into a property which is managed by Leaders.
From the first contact, I felt well supported and reassured. Communication was excellent, everything was handled quickly, and the whole experience was smooth and stress-free. Special thanks to Victoria Grandison for her professionalism and genuine support throughout. I’m very pleased with the service and would highly recommend this estate agency.

Reply from Leaders - Sutton
Excellent service
Excellent service! We have had a very positive experience with the team as a whole, they worked together efficiently. Thanks to Sian, Victoria, Ruth and Lisa for finding us lovely tenants in a short space of time. Special mention goes to fantastic Sian. When Sian came for valuation, she waited patiently for us but we could not make it on time and she was kind enough to rearrange. A pleasant lady who is very professional, friendly, supportive, quick to respond to queries clearly and concisely, keeping us informed every step of the way. You could ask her anything and she would be happy to help. Sian went out of her way to come to the property to ensure everything was in order for the new tenants. Great service, thank you! highly recommended

Reply from Leaders - Sutton
From my application to moving
From my application to moving, they all made it smoother. I’m so thankful and grateful!

Reply from Leaders - Sutton
Excellent service from Sian Walk and the team
The professional attitude of the lettings team at Leaders Sutton. Special mention to Sian Walk who dealt with the new letting our flat brilliantly. I was kept informed at every stage of the tenants changeover and cannot speak too highly of the service I received.

Reply from Leaders - Sutton
Highly professional and reliable
Highly professional and reliable. They successfully helped us find a did a tenant in a short space of time. Always responsive whenever we had queries.

Reply from Leaders - Sutton
Very helpful staff
Sian helped us move at the end of November and was so helpful with everything! Also answered all our many questions and helped make the moving hassle a smooth thing! Can’t thank you enough Sian!

Reply from Leaders - Sutton
Brilliant service
We are truly grateful for the incredible support Victoria from Leaders estate agents provided during our recent search for a rental home. From the very beginning, she approached our journey with warmth, patience, and genuine kindness that immediately put us at ease.
Victoria took the time to understand our needs and guided us with thoughtful suggestions, always ensuring we felt comfortable and informed at every step. Her professionalism was matched by her personal touch, she never made us feel rushed, and her encouragement made what could have been a stressful process feel smooth and even enjoyable.
What stood out most was her ability to balance expertise with empathy.
We couldn’t have asked for a better person to accompany us on this journey. Victoria’s warmth and dedication made all the difference, and we wholeheartedly recommend her to anyone looking for a home.

Reply from Leaders - Sutton
I had an excellent experience with…
I had an excellent experience with Leaders Sutton and I want to give a special thank-you to Victoria. She was incredibly helpful from start to finish — quick to respond, clear with information, and consistently supportive throughout the whole process. Everything was handled smoothly and efficiently, making the move-in experience quick and convenient.
I genuinely appreciate her professionalism and friendly approach. Highly recommended!

Reply from Leaders - Sutton
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







