Leaders - Sutton Reviews 

96
TrustScore 5 out of 5

4.8

2-4 Mulgrave Road, SM2 6LE Sutton, GB


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Rated 4 out of 5 stars

The teams are nice and quick response., they really guide me to do what I need to, as this is my first time to rent in UK. what I feel is the Referencing is too details and a bit over. Especially... See more

Rated 5 out of 5 stars

I had a really positive experience vitcoria throughout my property search. From my first enquiry, she was very friendly, professional, and quick to respond to any questions I had. She also took the... See more

Rated 5 out of 5 stars

Victoria was so helpful throughout the whole process. She was friendly, professional, and really well spoken, making everything easy to understand. Such a lovely girl – I couldn’t have asked for bette... See more

Rated 4 out of 5 stars

We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us. Overall, I am very impressed with... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Sutton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

96 reviews

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1-star

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(96)

2,158 reviews in the last 12 months

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Rated 5 out of 5 stars

Flat let to quality tenants same day went on the market

The flat suffered a massive leak which required a total new kitchen. This meant the flat was empty for 3 months with resultant loss of rental income. Sian kept in touch with progress so that she knew immediately the flat was back on the market. This was a life saver as it meant she kept an eye on prospective tenants and was able to secure tenants the very first day it went back on the market. A brilliant result for us.

February 24, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Margaret Smith, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

truly grateful for Sian’s care and support

Sian Walk has been one of the most reassuring experiences I’ve had in the letting process. From the very beginning, she treated every question and concern with genuine care, never making me feel like just another tenant on a list. Her kindness, patience, and steady communication made a huge difference during a time that can often feel stressful.

What I appreciated most was the way she handled everything with such calm confidence. Even small details mattered to her, and she always made sure I felt informed and supported. It’s rare to come across someone who brings both professionalism and heart into their work, but Sian does exactly that.

I’m truly grateful for her help and the way she made the entire process feel smooth and human. I would wholeheartedly recommend Sian to anyone who wants to work with someone who genuinely cares.

Best,
SKY

February 6, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Shamkumar

We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a very good experience renting…

I had a very good experience renting the property through this agent. sian was very helpful, professional, and responsive throughout the whole process. They guided me at every step and made the renting process smooth and easy. I really appreciate their support and would highly recommend their service.

March 12, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Kavi Shana, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very professional Team

Sian was very professional, friendly and always willing to help whenever I had questions. Her communication was clear and timely, which made the whole process smooth and stress-free. I really appreciate the effort she put into making sure everything was handled efficiently.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience…


I had such a positive experience working with Sian. From the very first viewing to signing the final paperwork, she was professional, friendly, and genuinely cared about helping me find the right apartment. She kept me updated at every step and made the whole process feel simple and manageable. I couldn’t have asked for a better agent. Thank you, Sian!

February 26, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Yasmine Yasser

We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Victoria was so helpful

Victoria was so helpful, kind and caring. She is showing me properties next week. Amazing, I was so happy to chat with her.

February 28, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Anita We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Sian is excellent

Sian is hard working , efficient and very friendly person , she is proffesional and managed our new renting house very quick.
I totally recommend,
She helped me find suitable home to live very quickly .

January 30, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Izabela Sikorska We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Victoria was very helpful from the…

Victoria was very helpful from the start until everything was sorted and we moved in.

January 20, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Umar Khalid We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Victoria helps me to find a home…

Victoria helps me to find a home quickly. Thanks.

January 28, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Ivy We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Really responsive and friendly agents

Victoria has really helped us every step of the way through finding our new flat. She has been really responsive to all our questions and happy to follow up with the landlord on anything we wanted. I'd highly recommend her and Leaders to any prospective tenants or landlords in the area - much better than our previous renting experience in London!

January 26, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Tom Milligan We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Victoria was very pleasant and really…

Victoria was very pleasant and really ensured the process was smooth.

January 23, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Solomon P We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Easy moving

I recently moved into a property which is managed by Leaders.
From the first contact, I felt well supported and reassured. Communication was excellent, everything was handled quickly, and the whole experience was smooth and stress-free. Special thanks to Victoria Grandison for her professionalism and genuine support throughout. I’m very pleased with the service and would highly recommend this estate agency.

January 20, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Soumya Shankar We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service! We have had a very positive experience with the team as a whole, they worked together efficiently. Thanks to Sian, Victoria, Ruth and Lisa for finding us lovely tenants in a short space of time. Special mention goes to fantastic Sian. When Sian came for valuation, she waited patiently for us but we could not make it on time and she was kind enough to rearrange. A pleasant lady who is very professional, friendly, supportive, quick to respond to queries clearly and concisely, keeping us informed every step of the way. You could ask her anything and she would be happy to help. Sian went out of her way to come to the property to ensure everything was in order for the new tenants. Great service, thank you! highly recommended

January 20, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Perpetua Nyagumbo, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

From my application to moving

From my application to moving, they all made it smoother. I’m so thankful and grateful!

January 9, 2026
Unprompted review
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Reply from Leaders - Sutton

Dear Prashanthini Thamilchelvam, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Excellent service from Sian Walk and the team

The professional attitude of the lettings team at Leaders Sutton. Special mention to Sian Walk who dealt with the new letting our flat brilliantly. I was kept informed at every stage of the tenants changeover and cannot speak too highly of the service I received.

November 1, 2025
Unprompted review
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Reply from Leaders - Sutton

Dear David Peschier We greatly appreciate your 5-star review and the time you took to share your experience with Sian and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 4 out of 5 stars

Highly professional and reliable

Highly professional and reliable. They successfully helped us find a did a tenant in a short space of time. Always responsive whenever we had queries.

December 12, 2025
Unprompted review
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Reply from Leaders - Sutton

Dear Ken, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Sian helped us move at the end of November and was so helpful with everything! Also answered all our many questions and helped make the moving hassle a smooth thing! Can’t thank you enough Sian!

November 25, 2025
Unprompted review
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Reply from Leaders - Sutton

Dear Jazzy Langridge We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Brilliant service

We are truly grateful for the incredible support Victoria from Leaders estate agents provided during our recent search for a rental home. From the very beginning, she approached our journey with warmth, patience, and genuine kindness that immediately put us at ease.
Victoria took the time to understand our needs and guided us with thoughtful suggestions, always ensuring we felt comfortable and informed at every step. Her professionalism was matched by her personal touch, she never made us feel rushed, and her encouragement made what could have been a stressful process feel smooth and even enjoyable.
What stood out most was her ability to balance expertise with empathy.
We couldn’t have asked for a better person to accompany us on this journey. Victoria’s warmth and dedication made all the difference, and we wholeheartedly recommend her to anyone looking for a home.

December 3, 2025
Unprompted review
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Reply from Leaders - Sutton

Dear Michael Egbor We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

I had an excellent experience with…


I had an excellent experience with Leaders Sutton and I want to give a special thank-you to Victoria. She was incredibly helpful from start to finish — quick to respond, clear with information, and consistently supportive throughout the whole process. Everything was handled smoothly and efficiently, making the move-in experience quick and convenient.

I genuinely appreciate her professionalism and friendly approach. Highly recommended!

December 2, 2025
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Gaurab Bhagat We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

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