Leaders - Sutton Reviews 

126
•
TrustScore 5 out of 5

4.8

2-4 Mulgrave Road, SM2 6LE Sutton, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

We wanted to help our lovely tenants with the cost of living by reducing the rent during a period of mat leave. After a rather shaky start re organising this (apparently unusual request) Nick Hawkins... See more

Rated 5 out of 5 stars

Sian and the Lettings Team at Leaders was stellar! There were a number of challenges in getting the property ready for the new tenants and Sian went above and beyond in ensuring that everything was r... See more

Rated 5 out of 5 stars

Sian helped me rent my parents property in Wallington and did a great job of quickly finding tenants and getting it occupied. Would highly recommend!

Rated 5 out of 5 stars

Leaders has been managing our flat for many years now, and we have never had much need to follow up on anything as it has all run seamlessly. Once our tenants moved out after many years, and we asked... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Sutton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

126 reviews

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4.8

All reviews

(126)

2,504 reviews in the last 12 months

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Rated 5 out of 5 stars

I have recently contacted Leaders…

I have recently contacted Leaders Sutton branch to obtain a guidance on potential letting. I found Leaders in particularily the branch letting manager Michael very knowledgeable and supportive who clearly knows the local rental market. Michael has quickly explained the changes to the current Rental Rights Act and how to prepare the property for renting. Michael was a true professional and very friendly to communicate with. If you want a reliable agency and trustworthy agent who actually knows its trade and is a hands on letting manager then that would be Michael.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

As a landlord

As a landlord, I always confidently rely on Leaders to take care of our properties and responsibilities. Especially with so many changes going on with the market and legislation.
All of the team do a great job but Michael Wilson is always available to offer help and advice and happy to resolve any issues we encounter.
Highly recommended.

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

As an overseas landlord

As an overseas landlord, I’m extremely satisfied with this team members, especially Michael, Sian, Ruth and Caitlin. They found tenants quickly, handle all paperwork smoothly, and kept me informed every step of the way. Highly recommended!!!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service as Always

Michael, Sian and the lettings team worked professionally, quickly and efficiently to obtain a good quality tenant for me when my previous tenants gave notice to leave. Sian kept everyone 'in the loop' so all knew what was going on throughout the process. My new tenant has now moved in and everything went smoothly. An excellent service as always with Leaders of Sutton. I can highly recommend them.

August 24, 2026
Unprompted review
Rated 4 out of 5 stars

Renting property

I walked in to Leaders office to look for a flat for myself and Sian was quick to help find a great place for me that was suitable to my preferences and within my budget, excellent work. All the paperwork and viewings thereafter went through smoothly. Hiccup on the day of the move with the payment should have been communicated to me before the day of the move, and would’ve saved me from a stressful time but otherwise, everything was great and would recommend their service.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Sian

Was refreshing to have such a positive experience with Sian while she assisted us to find a tenancy. Sian was professional, friendly and went out of her way to locate suitable properties to match our requirements.

August 7, 2026
Unprompted review
Rated 4 out of 5 stars

Great rental service

Leaders gave been very helpful and covered all points really well during our recent letting. They were very approachable and communicative, as well as competitive in their pricing. A special me tion to Sian and Emma who were at hand at any time.of the hour.

June 8, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Thank you, Mrs Gohil, for your kind words about our team. We're thrilled to hear that Sian and Emma were helpful, approachable and communicative during your letting experience. Your feedback is invaluable to us as we strive to provide reliable and customer-centric service, and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

Yet again Leaders have delivered for…

Yet again Leaders have delivered for us.
They are responsive and professional and I would not hesitate to recommend them. Big shout out to Sian, ruth and Emma.

July 29, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Thank you, Cheryl, for your wonderful review! We're thrilled to hear that our team, especially Sian, Ruth, and Emma, delivered a responsive and professional service. Helping people find and enjoy the right home is at the heart of everything we do, and your recommendation means a lot to us.

Rated 5 out of 5 stars

Prompt response

Prompt response, and in very details.
really appreciate it

July 10, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Thank you, Angel, for your kind words! We're thrilled to hear that you appreciated our prompt and detailed response. Helping people find and enjoy the right home is at the heart of everything we do, and your feedback motivates us to keep delivering quality service.

Rated 5 out of 5 stars

Had a pleasure working with leaders

Had a pleasure working with leaders. Me and my partner are very happy with the place they found for us. They were very efficient, quick with responses. The agent we worked with Metz was so kind very clear and just all round a great experience

July 28, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Ciarrai-Anne Breen, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Metz Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Rated 5 out of 5 stars

Leaders as The Name Says are Leaders in…Finding The Best Property and Great Prices 👍👍

Leaders as The Name Says are Leaders in there service, Very Friendly and Prompt Service and Hassle Free They Take The Lead in Everything so I Am Very Happy with There Service in Finding Me The Perfect Location to Move To, I Will Recommend To Friends and Family if They Need A Reliable Estate Agents 👍👍👍

July 20, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Thank you, Fred, for your wonderful review! We're thrilled to hear that you found our service friendly, prompt, and hassle-free while we helped you find the perfect location to move to. Your recommendation means a lot to us, and we look forward to supporting your friends and family in their property journeys as well.

Rated 5 out of 5 stars

Victoria is very kind and helpful

Victoria is very kind and helpful. She advice the right thing best for my needs.

I would recommend.

July 18, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Jignesh Gohil

We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Very helpful

I had a really positive experience vitcoria throughout my property search. From my first enquiry, she was very friendly, professional, and quick to respond to any questions I had. She also took the time to understand what I was looking for and arranged viewings that suited my schedule.

The whole process was clear and well organised, and I never felt pressured. She kept me informed at every stage and made what can often be a stressful experience much easier. I would definitely recommend Victoria to anyone looking to rent a property, and I wouldn’t hesitate to use them again in the future.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service and assistance

I can't recommend Caitlin Ellinor‑Smith highly enough. From the very beginning, she was professional, approachable, and genuinely helpful throughout the entire letting process. She took the time to answer all of my questions, kept me updated every step of the way, and made what could have been a stressful experience feel straightforward and hassle-free.

What really stood out was her friendly attitude, attention to detail, and willingness to go the extra mile to ensure everything was handled promptly and efficiently.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Leaders…

Great experience with Leaders especially Sian! The team has always been friendly, professional, and quick to respond to my questions. Communication has been excellent throughout, making the whole renting process smooth.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Due to a looming overseas move, I had a very accelerated timeline to get my property rented out but Leaders and especially Sian couldn’t have been more helpful and above all professional. They really made a very stressful few weeks easy for me. Even when there were some unexpected bumps in the road it has all been absolutely smooth sailing and I would be very quick to recommend Leaders to anyone looking to rent out their property in Sutton.

June 30, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Joe T, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Sian was very helpful

Sian was very proactive and helpful with the renting process. She responded quickly and answered any questions we had. I missed her prompt service when she had to go on holiday.

April 27, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Antony

We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Good experience overall with Leaders!

We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us.
Overall, I am very impressed with the experience we have had so far with Leaders right from when Metz called me to arrange the viewing on the property!

June 25, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Chloe,

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Metz. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We had the pleasure of working with Metz

We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely positive energy. A big thank you to Metz for such great work and care which led to us finding what we were looking for by just our second visit. I would highly recommend Leaders (and Metz!)

June 17, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Anon

We greatly appreciate your 5-star review and the time you took to share your experience with Metz. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing service -to find suitable tenants

Amazing service, professional support, very efficient staff, very welcoming. Special thanks to Sian Walk
Gave me feedback on potential tenants, helped me with
forms and electronic signatures, etc.

June 12, 2026
Unprompted review
Leaders  - Sutton logo

Reply from Leaders - Sutton

Dear Manjula Popat, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sian. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

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