Leaders - Warrington Reviews 77

TrustScore 4.5 out of 5

4.3

80 Sankey Street, WA1 1SG Warrington, GB


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Rated 5 out of 5 stars

Managed finding a 1st tenant, there leaving and a new tenant moving in seamlessly, quick to respond and helpful. Latest dealings with Lorena have made the process easy and stress fee - well worth th... See more

Company replied

Rated 5 out of 5 stars

Leaders Warrington staff are amazing. It started with Chris which passed my files onto Lorena which she did an outstanding job. Lucky to have an employee like her. Communication is 100%, response time... See more

Company replied

Rated 5 out of 5 stars

I recently moved from London to Warrington, and I've gotta say, the Leaders team made it a perfect experience. Massive jumbo shoutout to Becky – she's an absolute rock star and made sure everythin... See more

Rated 4 out of 5 stars

I’ve had a very positive experience with Lorena Enamu at Leaders. She is consistently helpful, attentive, and quick to respond. Whenever I have a request or question, she handles it professionally and... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Warrington

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 80 Sankey Street, WA1 1SG, Warrington, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

77 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good and caring

April 1, 2026
Unprompted review
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Reply from Leaders - Warrington

Dear Jay Singh

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

How helpful and professional Leaders…

How helpful and professional Leaders dealt with me especially Charlotte in the Warrington branch, extremely knowledgeable and helpful. Thank you!

March 21, 2026
Unprompted review
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Reply from Leaders - Warrington

Hi there,

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Managed finding change of tenenat

Managed finding a 1st tenant, there leaving and a new tenant moving in seamlessly, quick to respond and helpful. Latest dealings with Lorena have made the process easy and stress fee - well worth the small increase in fess for full management

March 17, 2026
Unprompted review
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Reply from Leaders - Warrington

Dear Dave Hutchinson

We greatly appreciate your 5-star review and the time you took to share your experience with Lorena. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Smooth Letting Process Thanks to Leaders

I’ve had a very positive experience with Lorena Enamu at Leaders. She is consistently helpful, attentive, and quick to respond. Whenever I have a request or question, she handles it professionally and always according to my needs and expectations. Her communication is clear, and she follows up to ensure everything is resolved properly. Thanks to her support, the letting process has been much smoother and less stressful. I’m very grateful for her assistance and would highly recommend her.

February 20, 2026
Unprompted review
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Reply from Leaders - Warrington

Dear Nelson, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Lorena. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

They are quick

I’ve been renting for 8 years

January 21, 2026
Unprompted review
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Reply from Leaders - Warrington

Dear Alexandra Drug We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Very nice approach and management

January 9, 2026
Unprompted review
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Reply from Leaders - Warrington

Dear Arya, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Michael was brilliant did everything in…

Michael was brilliant did everything in his power to get the property to us as quick as possible, He couldn't do enough for us. Great service would 100% use leaders again.

-Ethan

December 19, 2025
Unprompted review
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Reply from Leaders - Warrington

Dear F4l1 Sn1p3r We greatly appreciate your 5-star review and the time you took to share your experience with Michael. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Friendly service

We recently rented a properly through Leaders. Loerna was our agent and brilliant. Very patient and informative. Thank you for all of your help and patience.

November 25, 2025
Unprompted review
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Reply from Leaders - Warrington

Dear Samantha Dutton We greatly appreciate your 5-star review and the time you took to share your experience with Loerna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 1 out of 5 stars

What an utter waste of time and effort

What an utter waste of time and effort
This company has no concept of dealing with customers or understanding there needs
I would strongly recommend you try somewhere else as the staff are not capable of carrying out there routine duties

September 6, 2025
Unprompted review
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Reply from Leaders - Warrington

Dear Mohammad, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Rated 5 out of 5 stars

Being a first time renter after a…

Being a first time renter after a relationship breakdown I found myself homeless and trying to hold down a demanding job at the same time. I found myself completely unsure whether I would ever be able to get through the mess I was in and rent my own property.
Lorena has been an absolute diamond in helping me through the process and providing me with reassurance along the way. I have a young son who will now have his own room and space for things when he comes to stay which I know will make him very happy as it will myself having my own place and somewhere to wind down and relax properly after a 12 hour shift. Easily one of the best experiences ive had. The Staff at Leaders are the most polite and helpful people I have ever had the pleasure of dealing with.
Thanks you so much.
Tom

July 14, 2025
Unprompted review
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Reply from Leaders - Warrington

Good Afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Great communication and professional…

Great communication and professional service it was a pleasure working with this company.

July 3, 2025
Unprompted review
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Reply from Leaders - Warrington

Dear Mr Jeff

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Ben Stevenson - Sales

We would like to thank Ben and the rest of the team at Leaders.
Ben has been ver supportive and friendly from the beginning. He helped massively on our first house purchase. He even chased up solicitors and responded quickly to our messages, guiding us through the process. We would not have been able to do it without him.

June 4, 2025
Unprompted review
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Reply from Leaders - Warrington

Dear Katrina Dobson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

First time using Leaders to rent out…

First time using Leaders to rent out one of our properties and the service and how professional they all are was an absolute dream. We can’t recommend them enough, the whole process from start to finish was amazing!!

May 10, 2025
Unprompted review
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Reply from Leaders - Warrington

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Natalie at Leaders was excellent…

Natalie at Leaders was excellent throughout when I recently purchased two properties to let in Warrington. In-depth local market knowledge, really experienced in her field, and always prompt in replying to queries. Came up with helpful solutions and key contractors to resolve works quickly post-sale to enable properties to be let asap. Both houses were let agreed within 1 week of being placed on the market. Definitely recommend Natalie for expertise and professionalism throughout the process.

April 21, 2025
Unprompted review
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Reply from Leaders - Warrington

Dear Ben

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Natalie a 5 star rating!

Many thanks

Rated 5 out of 5 stars

Customer Service is amazing

Ben from Leaders is just so helpful, supporting, cheerful and nothing was ever to much. Helped with absolutely anything even paperwork for the solicitors. Any questions Ben was always at the other end of the phone. Rob and Mike also were there to answer any queries, such a good team of staff. My property purchase went on for some time (this was down to the mortgage side of things and not to mention the solicitors) even though it was quite a while Ben was still supporting me and nothing was ever to much for him.
Thank you for all your help and support, it was very much needed.

February 14, 2025
Unprompted review
Leaders  - Warrington logo

Reply from Leaders - Warrington

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

I had a great experience with Lorena who is my contact person during my house search and documentation

I had a great experience with the company while searching for my current house, right from getting the right apartment to the documentation and tenancy agreement process, to the key collection. Lorena was my contact person and she was just too available to assist, her mails were always positive ways to make the process seamless for me, and then Chris is another great team member that I can’t forget. In general, Leaders has got good team and their relationship to clients is topnotch

#iRecommend

December 30, 2024
Unprompted review
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Reply from Leaders - Warrington

Dear Falope
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Chris and Lorena a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The agent who came to my house to value…

The agent who came to my house to value it was Mike Foreman. He was very professional and informed me how my property would be marketed which influenced me to select Leaders to sell my property. He was by far the best estate agent that came to see me.

November 8, 2024
Unprompted review
Leaders  - Warrington logo

Reply from Leaders - Warrington

Dear Peter
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mike a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Leaders - avoid at all costs!!

We rented out our UK home while living abroad. The original company was extremely responsible and reliable. Unfortunately due to acquisition they were taken over by Leaders - that’s when the trouble began.
The service we have received has been nothing short of terrible. Additionally the tenants have equally had a bad experience.
We have been ripped off by cowboy contractors arranged by Leaders, including repair work on a shower that culminated in a major leak and damage to the property.
The communication and response has been diabolical.
They are taking a considerable sum of money to “manage” our property and have failed on all counts.
Do NOT use Leaders if you are considering renting out your property!

October 16, 2024
Unprompted review
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Reply from Leaders - Warrington

Dear John

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

great services selling property

I would like to just say a massive Thank you, Ben,Rob & Mike from the Warrington Branch for all your help selling my Dads house.

It has been a difficult time for me but they made it so much easier for me by doing all viewings & helping me with the mind field of paperwork.

They have all be very patient with me and treated my late Dad property with dignity & respect

Thank you again I would highly recommend Leaders you are all a great credit to the Company

October 16, 2024
Unprompted review
Leaders  - Warrington logo

Reply from Leaders - Warrington

Dear Gill

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Mike. Rob and Ben a 5 star rating!

Many thanks
Customer Care Team

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