I am a landlord and i was trying to find a good agency and i found Leaders, the best thing i have done, they are an excellent service provider, just within 1 week they found me a tenant. Lewis and... See more
Company replied
Pershore Road 1880, B30 3AS Birmingham, King's Norton, GB
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I am a landlord and i was trying to find a good agency and i found Leaders, the best thing i have done, they are an excellent service provider, just within 1 week they found me a tenant. Lewis and... See more
Company replied
The entire progress from start to finish was very straightforward. Our showing with Fiaza was a very plesent experience and she was able to answer all questions we had while moving through the process... See more
Company replied
We had a tenant turnover last month. The team, especially Lewis, did an amazing job in marketing the property and securing a tenant in a very short period of time. He was very helpful and the commu... See more
Lewis was so helpful thoughtout our whole moving process and was always on hand via email or phone call whenever we needed it. Even in the evenings and weekends he was super responsive and always poin... See more
Company replied
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

Pershore Road 1880, B30 3AS, Birmingham, King's Norton, United Kingdom
Replied to 87% of negative reviews
Typically replies within 1 week
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We r finding 1 bedroom flat..we r happy to the service of leaders...All thnx to fiaza which helps to us ..thnx a lot😊

Reply from Leaders - Wolverhampton
I am a landlord and i was trying to find a good agency and i found Leaders, the best thing i have done, they are an excellent service provider, just within 1 week they found me a tenant.
Lewis and Fiaza where dealing with my property they both have been just amazing, Very proactive communication, quick to respond to issues, polite, efficient.
They were very knowledgeable and patient with my questions and Friendly. Excellent… I would give them my highest recommendation.
Thank you again Lewis and Fiaza you both have been wonderful. Raj

Reply from Leaders - Wolverhampton
Trinity has been a great help in making the move go as smooth as possible

Reply from Leaders - Wolverhampton
The entire progress from start to finish was very straightforward. Our showing with Fiaza was a very plesent experience and she was able to answer all questions we had while moving through the process of applying. We were in repeated contact with both Fiaza and Trinity who were both consistently helpful and professional helping to ease our nerves while waiting for approvals. When we picked up our keys we were given a charming gift box as a welcome package for our new home, it was a pleasure to work with such professionals.

Reply from Leaders - Wolverhampton
I spoke with other LEADERS AGENTS but Lewis Langdell, is the BEST team members from LEADERS ESTATE ANGENTS to deal on.Always calm and polite when talking to you on phone or email. Lewis is very knowledgable and helpful throughout the process of moving in.
LEWIS, thank you for your help

Reply from Leaders - Wolverhampton
It was an absolute pleasure dealing with Lewis and the rest of the Leaders team. It took less than a week from valuing my property, photography, advertising and finding a tenant. The whole Leaders team were fantastic from start to finish. I would thoroughly recommend them to any Landlords looking for new tenants.

Reply from Leaders - Wolverhampton
Lewis was so helpful thoughtout our whole moving process and was always on hand via email or phone call whenever we needed it. Even in the evenings and weekends he was super responsive and always pointed us in the right direction and kept us up to date with anything we needed to know :) Thank you Lewis you’re amazing! :)

Reply from Leaders - Wolverhampton
Re Leaders: I greatly appreciated the help from Lewis to find tenants for my property. Lewis is very knowledgeable about the many aspects of the process, and success was founded on his expertise. Lewis was professional throughout, helpful and straightforward in explaining the many aspects of the process.
Highly recommended!

Reply from Leaders - Wolverhampton
I would never use Leaders again. Their service has been a complete waste of time and money.
I chose them based on online reviews and initial promises. I was told my property would be rented within 2–3 weeks at a competitive price. Instead:
• Rent was lowered four times without proper justification
• It took two months to secure only three viewings
• Property was rented only after I had already left the country, despite giving full management
• Communication between their staff was extremely poor — three different people, none aware of my situation
• I was repeatedly asked about arranging viewings after I had already left the UK, although they had been informed several times
• I was asked if I was in Poland, and I even received a letter referring to Afghanistan — a clear sign they did not know anything about my case
• Their “Landlord Portal” is useless — no meaningful information
• Rent payments are delayed and slow to process
They promised marketing efforts (including a pole sign) and discussed a no-deposit option — none of this was done. They did nothing for the first month while I was still in the UK, then rushed once I left, without proper communication or transparency about tenants or other prospects.
I trusted them with full management, yet I still had to manage situations myself because they forgot important details and failed to follow through on agreements.
This has been a stressful, unprofessional, and disappointing experience. They benefit from landlords’ money while providing little support or value. I do not recommend their services.

Reply from Leaders - Wolverhampton
We had a tenant turnover last month. The team, especially Lewis, did an amazing job in marketing the property and securing a tenant in a very short period of time. He was very helpful and the communication was excellent.
It was a stress free process.
We are very happy with all the help and advice provided throughout the process.
We are very satisfied with the way they handled the turnover and would definitely recommend Leaders.
Had an absolutely AMAZING experience with leaders and helping me get my forever home! I want to thank Lewis as he has been great, really helpful, very understanding! The process has been so easy and fast! Thank you Leaders

Reply from Leaders - Wolverhampton
I’m extremely satisfied with how Lauren Hare managed my entire moving process, She was attentive, efficient, and supported me every step of the way, making the experience smooth and stress-free.
Excellent and very professional my agent was, continue to be so kind and helpful to your customers.

Reply from Leaders - Wolverhampton
Recently let my property with Lewis from Leaders. He is a credit to the company, always kept me informed, talked me through the process and the products offered. He worked super quick, as he had my property let with 24hrs. Thank Lewis, really appreciate your support through this

Reply from Leaders - Wolverhampton
Excellent customer service throughout home moving process. Thanks to Lauren and Luis.

Reply from Leaders - Wolverhampton
Dealt with the Wolverhampton agents had an estate agent called lewis help me through the whole process can't thank him enough such a kind soul, and helped make it a smooth and less stressful move

Reply from Leaders - Wolverhampton
I was so pleased with the professionalism of Lauren Hare. She kept me well informed of viewings, how each one went and got my property rented in a matter of days.
Keep up the good work

Reply from Leaders - Wolverhampton
I rented a property through Leaders in Wolverhampton and had a fantastic experience. The house was lovely, The staff were incredibly responsive, and the communication was amazing! That's so nice of them! And the gift they gave me in the box was a lovely gesture. I highly recommend Leaders!

Reply from Leaders - Wolverhampton
I am very pleased with how Lauren Hare handled my entire process of moving- from enquiries to my actual move, she was spot on and helped me every step of the way to make the process easy. She replied to my mails promptly and made sure all my concerns were addressed.
There might have been a bit of set back on the day that I moved in but she took care of it and has kept the communication lines open so I am pleased with the company and especially with Lauren. Thank you.

Reply from Leaders - Wolverhampton
Hmnnnn!! Infact I am absolutely speechless, because I am short of words only to say Thank you to Mr Lewis Landell, for his support and constant support and efficient communication and good customer service, treating his clients with respect and dignity, he and his team have been wonderful, even with a welcome package, the process was smooth, I rented an apartment, without stress. Good work Leaders.

Reply from Leaders - Wolverhampton
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