We would like to thank Fiaza for her professionalism and support throughout our tenancy application process. She followed all procedures carefully and maintained a very high standard of professiona... See more
Company replied
Pershore Road 1880, B30 3AS Birmingham, King's Norton, GB
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We would like to thank Fiaza for her professionalism and support throughout our tenancy application process. She followed all procedures carefully and maintained a very high standard of professiona... See more
Company replied
I am a landlord and i was trying to find a good agency and i found Leaders, the best thing i have done, they are an excellent service provider, just within 1 week they found me a tenant. Lewis and... See more
Company replied
The entire progress from start to finish was very straightforward. Our showing with Fiaza was a very plesent experience and she was able to answer all questions we had while moving through the process... See more
Company replied
We had a tenant turnover last month. The team, especially Lewis, did an amazing job in marketing the property and securing a tenant in a very short period of time. He was very helpful and the commu... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

Pershore Road 1880, B30 3AS, Birmingham, King's Norton, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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I am very pleased with how Lauren Hare handled my entire process of moving- from enquiries to my actual move, she was spot on and helped me every step of the way to make the process easy. She replied to my mails promptly and made sure all my concerns were addressed.
There might have been a bit of set back on the day that I moved in but she took care of it and has kept the communication lines open so I am pleased with the company and especially with Lauren. Thank you.

Reply from Leaders - Wolverhampton
Hmnnnn!! Infact I am absolutely speechless, because I am short of words only to say Thank you to Mr Lewis Landell, for his support and constant support and efficient communication and good customer service, treating his clients with respect and dignity, he and his team have been wonderful, even with a welcome package, the process was smooth, I rented an apartment, without stress. Good work Leaders.

Reply from Leaders - Wolverhampton
Lewis was professional and kind and help me every step through the process. This being my first home I had a lot of questions and Lewis answered everything I needed to know he was a great help. Thank you Lewis

Reply from Leaders - Wolverhampton
Thank you very much Lewis, it was a fantastic experience with you during my whole journey of renting a house. You did to much hardwork and support me. I am really happy with your services.
Thanks.

Reply from Leaders - Wolverhampton
Lauren was fantastic from start to finish in the process of becoming a tenant,nothing was to much trouble,from responding quickly to calls and emails too giving advice and patience,she won’t above and beyond…Thankyou Lauren.

Reply from Leaders - Wolverhampton
I’ve transferred over management of my property to Leaders and from the first phone call with Kate I have had a brilliant experience. Kate has managed the transfer seamlessly, with regular clear communication and a proactive approach. I have not once been concerned that things were off track or had to chase for any updates. Kate has made a brilliant first impression to the organisation and I feel confident that my property is in safe hands with Leaders. Highly recommend!!

Reply from Leaders - Wolverhampton
The speed with which the transaction was completed. The people i dealt with were very proffesional and helpful. Nothing was too much trouble
During the process Hannah was very helpful and patient and polite during the process
I have recently been assisted by Chelsea Gromet who with all professionalism managed to provide us with a smooth and agreeable rental experience. I would definitely recommend her services in the future.

Reply from Leaders - Wolverhampton
This is my 1st time of using Leaders and I am very impressed. Leaders are very professional, kept me informed, have good market knowledge and I have been very hands off, as required, in the process of installing a tenant into my property. The team (Kate, Chelsea, Jenny) have been great and proactively overcome teething issues that were always going to arise. I will be using Leaders again.

Reply from Leaders - Wolverhampton
The team at leaders were exceptional especially Kate who was very friendly and assisted us with any issues. Thankyou Kate :)

Reply from Leaders - Wolverhampton
Kate has been great at helping us search for a buy to let. Can’t wait to work with her in the future.

Reply from Leaders - Wolverhampton
Leaders is a very good agency with very competent staffs. They made my letting experience with them less stressful and I'm very pleased with their services

Reply from Leaders - Wolverhampton
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