Leaders - Worcester Reviews 

229
TrustScore 4.5 out of 5

4.6

31 Foregate Street, WR1 1EE Worcester, GB


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Rated 5 out of 5 stars

5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more

Company replied

Rated 5 out of 5 stars

I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months an... See more

Company replied

Rated 5 out of 5 stars

I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queri... See more

Rated 5 out of 5 stars

I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

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Replied to 94% of negative reviews

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4.6

All reviews

(229)

2,114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My property is managed by Leaders and I…

My property is managed by Leaders and I would like to give the team a positive shout out for responding to any queries I have had.
In addition to this I would like to mention the prompt informing of the correct contractors who will carry out specific repairs on rented property. Thank you to Aimee Taylor who I have always liaised with since 2022.
Much appreciation!
Thank you.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Neurodivergent friendly and lovely team

My partner and I moved into our new home with our 2 young children a few weeks ago which has been a rollercoaster and a half. There were a few teething issues leading up to the move in and some other things cropping up since, but considering the difficult circumstances we have been faced with I am very happy with Leaders overall. Especially our property manager Lewis who's just been
so super patient and kind with myself through all the questions and "issues" I've contacted him about, and helping chase up anything we've needed or asked about getting sorted quickly. Super easy to get in touch with and provide a really neurodivergent friendly user interface where you can upload videos, pictures and report issues 24/7 that's easy to navigate through.
Looking forward to the next year and hopefully longer with them all.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Lewis at Leaders

Our experience with leader has always been good. But Lewis has been amazing. Literally the best property manager we had had. We been rently through leaders for 5 years. Has a fair few. But since having Lewis, he doesn't just listen to the problems. He get them solved and not put on a back burner. Since having him, we had more of voice and create a better relationship between us and the Landlord. He has us as tenants and landlord best interest. You're doing an amazing job!

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and Professional

Leaders have been very helpful and communicative throughout the process of moving house. Any and every little detail that I’ve needed addressing has been dealt with professionally. My property manager, Tierney, was extremely helpful and went the extra mile for things like picking up keys and delivering them to my work when I was unavailable to collect them in person. Highly recommend them.

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Thea from leaders is very accommodating…

Thea from leaders is very accommodating and is very helpful. She has helped me a lot sort out things regarding the house I’m currently renting from leaders Worcester
I would definetly recommend leaders if you are looking to rent.

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

5 stars to Tierney

Almost one year with Leaders and Tierney has been really good property manager. She helps resolve any issues as soon possible and she communicates well and professionally.
Thank you Tierney for all you do

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Long term tenants with Leaders

We are tenants with Leaders and have been very impressed with Aimee Taylor’s help and handling of a difficult situation. She has been consistent and approachable throughout & always communicates well.

Thanks Aimee!

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Aimee is an absolute credit to Leaders.

I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has been extremely professional and always quick to resolve any issues. It made our experience with leaders so smooth. Couldn't recommend this agency more, the level of customer care, from Aimee especially, is next to none. She is an absolute credit to the company.

September 13, 2023
Unprompted review
Rated 4 out of 5 stars

Leaders review

All our BTL's were with Town and Country and we were pleased with their service. T&C was taken over by Leaders and during this transition and for some time after the service deteriorated and there were very many changes in personnel creating frustration and confusion. At the start of 2023 Aimee Taylor became our property manager and I'm pleased to report that she has done a great job and has been responsive and professional. It proves that a businesses success is all down to its people.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great service from Lewis

I have been dealing with Lewis Langdell with my property requirements and he is always efficient, pleasant and informative. I never worry when having to contact Leaders as I know Lewis will always help.

September 6, 2023
Unprompted review
Rated 5 out of 5 stars

Was in a spot of bother and contacted…

Was in a spot of bother and contacted Leaders today. Lewis Langdell contacted me immediately and sorted the situation the same day, while i was at work!
I am just so impressed with the excellent customer service and communication as always with Leaders.
I highly recommend them as a letting agency

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

Asked for the property to be decorated…

Asked for the property to be decorated after living there for 10 years and very little work being done. They won't be renewing my tenancy.

July 11, 2023
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Lisa,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards, Customer Care Team

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