Leaders - Worcester Reviews 

229
TrustScore 4.5 out of 5

4.6

31 Foregate Street, WR1 1EE Worcester, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more

Company replied

Rated 5 out of 5 stars

I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months an... See more

Company replied

Rated 5 out of 5 stars

I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queri... See more

Rated 5 out of 5 stars

I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has... See more


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(229)

2,114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Assistance with maintenance issues

I have dealt with Lewis Langdell over some maintenance issues with the flat that I rent (Leaders are the letting agents). Lewis has been very polite, friendly, responsive and easy to deal with.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Leaders in Worcester

Contact with Leaders in Worcester is always a pleasure, even when requesting repairs. I am very pleased by engagement and care from Lewis Langdell​​​​ Property Manager, who managed to resolve my case in matter of just few hours. Thank You.

MARCIN DARIUSZ SZYMANSKI.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders has the best houses to rent

Leaders has the best houses to rent. I enjoyed my seemless payment method and how organised there websites and services they provide is. Aimee has been a wonderful property manager that always quick to resolve and solve our problems and I do appreciate. I look forward working with you for a long time and recommend to amazing customers.

March 7, 2023
Unprompted review
Rated 5 out of 5 stars

I have recently just rented a house…

I have recently just rented a house with leaders. And what a privilege it's been. I have been dealing with a lady called Kate who was definitely the most helpful of agent couldn't of done enough for us and extremely helpful over the phone. It was a privilege Dealing with Kate.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

We had a difficult experience with one…

We had a difficult experience with one agent who then left the business. We were assigned Lewis L and he has provides exceptional service. Always responds and nothing is quick in dealing with things. Great work Lewis!

July 14, 2023
Unprompted review
Rated 4 out of 5 stars

Leaders Worcester

I've been renting my property through Leaders for several years, there is definitely room for improvements in some areas, and without doubt the service depends on the individual property manager (based on experience with other agents. Good service by Neil currently, I've been dealing with Neil over the last couple of months.

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Leaders agency

Leaders agency? More like a complete nightmare! I implore anyone considering their services to run in the opposite direction. Their incompetence is staggering. The second they get their claws into your bank account, it's a never-ending cycle of fees, ludicrous rent increases, and absolute indifference to any issues you might face.

I've been trapped in this squalid excuse for a property for over two years. Whenever I plead for maintenance, it's like begging a brick wall for help. Responses? Actions? Forget it. But wait until it's time to squeeze more money out of you—suddenly, they're all over you with calls, emails, and texts, demanding every last cent for rent hikes that make zero sense.

And their idea of 'maintenance'? Sending over some ancient worker whose idea of a fix is to slap silicon on everything. It's like they're mocking us tenants with their shoddy, half-hearted attempts at repairs. The whole operation is a sham, a disgrace to the very notion of property management. Leaders? More like Losers. Avoid them like the plague unless you fancy living in a dilapidated dump and being treated like nothing more than an ATM.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

Aimee has been helpful and…

Aimee has been helpful and understanding during the period when I had no boiler. Her customer service has been great, even giving me courtesy calls to check how we were while waiting for work to be done.

November 2, 2023
Unprompted review
Rated 5 out of 5 stars

Leaders

Been working with Aimee Taylor for over 2 years now and couldn’t be happier with the service!

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Just rented my first house at age 18…

Just rented my first house at age 18 with no guidance or anything. However kate helped me a lot during this time from the application to collecting the keys, I am truly grateful
Hope she gets the recognition from everyone else she deserves

October 26, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look