5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more
Company replied
31 Foregate Street, WR1 1EE Worcester, GB
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5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more
Company replied
I've been with leaders for several years and they have always responded quickly to any minor repairs that needed fixing around the house. They ensure that they inspect the property every six months an... See more
Company replied
I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queri... See more
I honestly wish I was able to give more than 5 stars. Aimee is our property manager for the last two years. I cannot thank her enough for her amazing help. Aimee always goes above and beyond and has... See more
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Written by the company

31 Foregate Street, WR1 1EE, Worcester, United Kingdom
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Replied to 94% of negative reviews
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I have dealt with Lewis Langdell over some maintenance issues with the flat that I rent (Leaders are the letting agents). Lewis has been very polite, friendly, responsive and easy to deal with.
I found I was supported through the whole process. As a first time buyer, I felt assured that the purchase was being sorted by experienced professionals.
Contact with Leaders in Worcester is always a pleasure, even when requesting repairs. I am very pleased by engagement and care from Lewis Langdell Property Manager, who managed to resolve my case in matter of just few hours. Thank You.
MARCIN DARIUSZ SZYMANSKI.
Leaders has the best houses to rent. I enjoyed my seemless payment method and how organised there websites and services they provide is. Aimee has been a wonderful property manager that always quick to resolve and solve our problems and I do appreciate. I look forward working with you for a long time and recommend to amazing customers.
I have recently just rented a house with leaders. And what a privilege it's been. I have been dealing with a lady called Kate who was definitely the most helpful of agent couldn't of done enough for us and extremely helpful over the phone. It was a privilege Dealing with Kate.
We had a difficult experience with one agent who then left the business. We were assigned Lewis L and he has provides exceptional service. Always responds and nothing is quick in dealing with things. Great work Lewis!
I've been renting my property through Leaders for several years, there is definitely room for improvements in some areas, and without doubt the service depends on the individual property manager (based on experience with other agents. Good service by Neil currently, I've been dealing with Neil over the last couple of months.
Leaders agency? More like a complete nightmare! I implore anyone considering their services to run in the opposite direction. Their incompetence is staggering. The second they get their claws into your bank account, it's a never-ending cycle of fees, ludicrous rent increases, and absolute indifference to any issues you might face.
I've been trapped in this squalid excuse for a property for over two years. Whenever I plead for maintenance, it's like begging a brick wall for help. Responses? Actions? Forget it. But wait until it's time to squeeze more money out of you—suddenly, they're all over you with calls, emails, and texts, demanding every last cent for rent hikes that make zero sense.
And their idea of 'maintenance'? Sending over some ancient worker whose idea of a fix is to slap silicon on everything. It's like they're mocking us tenants with their shoddy, half-hearted attempts at repairs. The whole operation is a sham, a disgrace to the very notion of property management. Leaders? More like Losers. Avoid them like the plague unless you fancy living in a dilapidated dump and being treated like nothing more than an ATM.
Aimee has been helpful and understanding during the period when I had no boiler. Her customer service has been great, even giving me courtesy calls to check how we were while waiting for work to be done.
Been working with Aimee Taylor for over 2 years now and couldn’t be happier with the service!
Aimee has done a great job at managing my property, and getting in touch when needed.
Lewis has been the best property agent I have had. Everything I have asked he has gone above and beyond to aid and assist me.
Our work with Aimee Taylor (Property Manger) has always been both professional and friendly. A credit to Leaders.
We would be happy to recommend
Aimee.
Aimee is really helpful and takes care of everything for us.
Just rented my first house at age 18 with no guidance or anything. However kate helped me a lot during this time from the application to collecting the keys, I am truly grateful
Hope she gets the recognition from everyone else she deserves
Aimee answered my questions honestly and helpfully
Very happy with the service received from Leaders in Worcester - Tierney, my property manager always resolves maintenance issues and finds new tenants when required.
I have been dealing with Lewis Langdell for a while now and everything through my tenancy has been amazing. I can't wait to continue my amazing time with you
Lewis Langdell has been a great contact at leaders for us. He always calls to provide updates regarding any issues or documentation updates
Many thanks to Aimee Taylor who has assisted me many times promptly and politely!
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