Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I received my BMW 4 series

I received my BMW 4 series just three weeks after enquiry. Atul made no promises as to avoid disappointment in this busy period and to maintain a realistic expectation. Although he instead made every effort to have the car delivered before Christmas behind the scenes and exceeded all expectations. My experience was exceptional and smooth. I was even contacted after delivery by Atul to ensure the handover was satisfactory and the car was to my liking. You should really consider using this firm when looking for a no fuss lease with a quick professional turn around. I will be using them again if the right deal comes up when my lease ends. Thanks again Atul.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

I shopped around and Lease Car Direct offered by far the best deal, they have been super helpful and paitent with my constant messaging requesting an update. Harj has been absolutely brilliant, providing loads of help and guidance and responding to any queries.

November 22, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I recently had my Tiguan R Line delivered and it was perfect, came with everything I needed and more.

Atul sorted everything out for my lease hire contract and he was very friendly and helpful with anything I needed. The service was quick, efficient and they were fantastic!

I highly recommend this company.

November 30, 2022
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING

OUTSTANDING

I couldn’t recommend this company enough, I spoke to Harj throughout my whole experience with lease car direct and he was an absolute pleasure! Answered all my questions however big or small and made me feel like his only customer, his customer service is second to none! He also sorted me with my dream family car, at a price I couldn’t find anywhere else, simply outstanding by himself and the team! I’ll be back for sure!

Thank you!!

Josh

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent!

Been dealing with Lease Car direct for the last 2 years - have a new car ordered with them. Harj has been extremely helpful and professional whilst supporting the needs of my new vehicle / price.

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Harj was excellent from the initial…

Harj was excellent from the initial enquiry to the delivery for the car today

Very good advice received from start to finish
Painless process
Open and honest selling of a vehicle
Highly recommend this company

September 28, 2022
Unprompted review
Rated 5 out of 5 stars

Great service and went above and beyond

Great experience ordering a car through Atul Soni at Lease Car Direct. I sent a request in and he got in touch with me quickly and worked with me to find the best quote he could and with a quick turnaround. Whenever I had questions Atul would get back to me quickly and always found a good solution to my requests. I needed to make sure I could secure a car by the Autumn and given the issues in the auto industry at the moment he got in touch with the manufacturers to make sure the order would meet my requirements. I even made a last minute change to the order and he was more than happy to assist and get it all done with minimal fuss. A great customer experience and I would definitely go back and recommend to others looking for a car!

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

From the moment I messaged Atul was nothing but helpful, he went above and beyond for me throughout the whole process, I got accepted and my new car is coming in October, can’t wait.

Thanks Atul

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

My whole finding the right car journey…

My whole finding the right car journey was made easy by Sarj. Excellent communication throughout and someone who really wanted to make the customer happy! Could not be more happier with the service. Thank you Sarj and team

June 14, 2022
Unprompted review
Rated 5 out of 5 stars

Incredible customer service from Atul

Incredible customer service from Atul. Although I decided not to proceed with the lease this was not due to the company, it was due to a change in personal circumstances. Their deals have been the best by far when comparing with other leases. The responsiveness of messaging and keeping in touch re deals has been truly excellent and if my circumstances change I will 100% be going back to lease a car from them. Thank you Atul!

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and timely service!

Wonderful service!

We leased a VW tiguan and dealt with Atul from Lease car direct. Not only did Atul source this vehicle for us in a short timeframe, there was timely communication via email/Instagram. Will definitely recommend Lease Car Direct!

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service and I mean it

Amazing service and I mean it. Hassle free. Very very and very efficient service. The quote was good too. Dont go else where, u wont be dissapponted

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend, faultless experience.

I dealt with Harj throughout my experience with Lease Car Direct and I couldn’t fault him. Price was superb, communication always immediate (despite me asking a million questions), and the car is everything I hoped for and more.
I wouldn’t hesitate to recommend Harj and LCD to anyone looking for a car.

March 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Iam very pleased with the car and deal I got from Lease Car Direct. Every stage of the process was 5 star, everything was so easy and smooth from ordering the vehicle to receiving it I simply couldn't recommend this company highly enough. Thanks again

February 18, 2022
Unprompted review

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