Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic service l

Fantastic service from Atul & Harj. Ordered a new Audi in July, through an Instagram advert. Delivery was delayed (due to manufacturer delays) but communication up until delivery was brilliant.
Would thoroughly recommend Lease Car Direct.

January 30, 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

Harj was very helpful and kept me fully informed throughout the process. He advised me on the best maintenance package and got me a great deal on a lovely Audi A5. Wouldn’t hesitate to use him again and would highly recommend his services.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great communication and service from Harj. Got a fantastic deal on my new A5 helped with advice on what maintenance to get to best suit what I need. Wouldn’t hesitate to use again. Thanks

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered an Audi A7 through Lease Car Direct. The team were really helpful and explained the process to me as I had not taken out a lease previously. Everything was easy and simple to follow and I was kept upto date on the delivery process throughout by Harj and Atul. Easy to get into contact with and replied to me pretty much instantly. Can't fault these guys and would definitely recommend.

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Took out a hire contract for Audi A7 with Lease Car Direct. Got an excellent deal. Was a long wait for car to arrive, but this was outwith the company’s control due to Covid and manufacture issues. Atul was excellent throughout, keeping me updated when required even out with normal office hours. Really honest and reliable, I wouldn’t hesitate to recommend them.

Ian Borthwick

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Harj

After looking for quite a while over the Internet for a lease deal which suited me I came across Lease Car Direct. Particularly an advisor named Harj who was professional and informative. I had a little mishap with regards to the documents but Harj managed to sort everything out and came through in the end.
I recommend Lease Car Direct to anyone after a lease deal. Even better ask for Harj and he won't let you down.
Keep up the good work Lease Car Direct!!

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

The Personal Touch

Amazing service and was kept updated every step of the way with great communication and a personal touch. I didn't feel like "just another customer" or a "number".

I've got an amazing deal on a beautiful car and when my 2 years are up, I have no doubts I'll be using the same company again.

Thank you, Atul!

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Atul very professional, helpful and always responded to any queries in a timely manner. Great car, very happy with service.

February 1, 2021
Rated 5 out of 5 stars

Ordered a new Audi through lease car…

Ordered a new Audi through lease car direct.
Dealt with harj who was very patient throughout the whole process. Questions were answered very quickly, and I’m pleased with how things went.
I never leave reviews so take this as a very big positive.

January 20, 2021
Unprompted review
Rated 5 out of 5 stars

Exemplary Service

I had the pleasure of working with Harj at lease direct to secure the lease of my Range Rover sport. The process was seamless and professional. Harj went and still goes over and beyond to ensure I’m enjoying the vehicle. Can only recommend!

January 13, 2021
Unprompted review

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