Lease Car Direct Reviews 

195
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company, often describing the service as excellent and seamless from start to finish. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the leasing process stress-free and efficient. The customer service is frequently highlighted as outstanding, with many appreciating the clear communication, quick responses, and the team's willingness to go above and beyond. Reviewers are particularly impressed with the smooth user experience and the efficient delivery service, often receiving their cars ahead of schedule. Many also found unbeatable deals and appreciated the transparency, with no hidden fees, making it a straightforward and honest service. Though some people were dissatisfied with their experience, citing it as a complete waste of time.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as excellent, professional, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

User experience

Clients share positive opinions on the user experience, often describing it as fantastic, straightforward,... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and smooth deliveries.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shout out to harj for getting my merc to me asap after being let down by another company…..always kept me informed and helped me when I struggled to fill a few things Defo worth leasing with leaseca... See more

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(195)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Company

I approached Lease Car Direct amongst the pandemic, being a keyworker I needed a quick, reliable team who could take the stress and hassle out of leasing a car when I was working 12-14hr shifts. When Harj got in touch and we decided on the car and spec and he provided such a good service. We did have hiccups along the way, No fault of Lease Car Direct, Harj helped us so much with the bumps we came across and went above and beyond to make sure we got our car. Which we did, and we love it! Would definitely recommend to others and I would definitely use this company again in the future. Thank you

November 19, 2020
Rated 5 out of 5 stars

Brilliant Audi A5 Lease arrangement

This was my first experience using a Broker company, and distance selling. I contacted Lease Car Direct through Instagram, and very quickly they gave me a contact number for Harj. Very professional and reassuring service. The car was bought without being able to see it or test drive due to COVID restrictions, but the quality and quantity of information Harj supplied was brilliant and filled me with confidence; enough that I did not feel the need to go and see the product beforehand.

I contacted an Audi dealership to compare the deal I had received with what they could offer, and it was nowhere close. They were asking for nearly £200 pcm more, and were after a 6 month advance rental.

I had received other deals within my emailing box from various other Broker’s offering similar prices, but the small admin fee Lease Car Direct requested makes them the Broker of choice for me.

Can’t speak for highly of the team there, everything was very prompt and straightforward. Contactable at unsociable hours, and a very personal touch to the service with contact after they had handed over to Audi to ensure everything was fine.

Thank you Harj and the team, will be returning in 18 months or so to organise the next one!

November 2, 2020

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