Lease Car Direct Reviews 189

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, proactive approach, and willingness to go above and beyond to ensure a smooth process. The customer service is frequently highlighted as outstanding, with many appreciating the clear, friendly, and responsive communication from start to finish. People describe the overall service as seamless, efficient, and stress-free, often noting quick delivery times and excellent deals. However, some people mentioned a small hiccup with the delivery day due to the transporting company breaking down, which was promptly resolved.

What people talk about most

Service

People report positive experiences with service, often highlighting the outstanding and stress-free process... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism and... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, smooth, and... See more

Delivery service

Consumers find delivery service to be positive, with many expressing satisfaction with the smooth and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

Whole experience was seamless with Harj. Car was delivered within two weeks. Small little hiccup with the delivery day due to the transporting company breaking down. Harj arranged for a full tank of f... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

189 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Exceptional service!

I used Lease Direct for the first time recently and had my Audi A5 delivered today. They have been really helpful and professional all the way! I would highly recommend using them.

January 12, 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have used Lease Car Direct for the first time recently and I have found them to be friendly, knowledgable and happy to help.

I will have no reservations in using them again and would recommend them without hesitation.

January 8, 2021
Rated 5 out of 5 stars

Excellent service and support

Wanted to get a car at short notice and Lease car direct did not disappoint. From choice to paperwork to arrival of car, everything happened smoothly and on times and dates mentioned at the start. Harj was very helpful and answered any questions I had. It's been a good experience.

December 25, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

I spoke to an adviser named Harj, whom I found to be exceptionally helpful. He answered all my questions, emails and messages. He even replied late in the evening where I was particularly being impatient. He was extremely patient and extremely supportive and helpful in helping me find my car and my needs. I have dealt with him every step of the way, he even sent me a courtesy email ‘aftercare’ email to ensure that I was happy. I couldn’t ask for a better service!
The website is easy to navigate through, with no hidden agendas. There’s an agent on call who will help. What I liked the most was that I didn’t feel pressured into falling into a contract.
I would highly recommend the brokers!

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Lease Car Direct . Excellent Service

Excellent service from start to finish.
From first seeing the advertisement on Instagram and making contact to the actual delivery of the car , nothing could have been easier.

I was kept fully in the loop with pricing , contract details like length of lease, mileage etc and even could make contact out of hours via WhatsApp.

I cant recommend this company enough.
They have a great range of vehicles at very competitive prices with varying lease lengths , mileage and also deposit options.

5 star company and excellent staff who made the process easy and very quick.
All documentation sent via email for signature and full transparent disclosure of all legal information from the off.

Don't go anywhere else for a lease deal . These boys know there motors 🚘

December 11, 2020
Rated 5 out of 5 stars

Very responsive

Very responsive, resolved any issues quickly and delivered on their promises. Will use again when it is time to renew my vehicle.

December 11, 2020
Rated 5 out of 5 stars

Atul and Harj were very helpful and…

Atul and Harj were very helpful and organised delivery of my new Audi A5 in timescales stated and slightly below budget originally quoted.
Great stuff given the current circumstances.
Great service and would highly recommend them to all.
Will be contacting them again at the end of lease deal.

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

I contacted Lease Car via the web

I contacted Lease Car via the web and Harj called me the following day. He couldn’t have been more helpful.

Sadly it was me that was the fly in the ointment as I simply didn’t know what I wanted (make / model) but I did know my budget.

Harj worked hard over the following weeks and was extremely reassuring when we spoke that something would turn up that took my fancy at the right price.

Unfortunately as my PCP was coming to an end Jan ‘21 I had a collapsing time frame so in this occasion it didn’t work out for me but I’ve no hesitation in recommending Harj, polite, patient and genuine in all of our communications.

I’ll be back !!

December 11, 2020
Unprompted review
Rated 5 out of 5 stars

Harj, you are a star!

Harj,

What a star you are! Gentleman, honest and transparent and in times of social distancing, you manage to sell brilliant cars for superb prices over the phone! It is all thanks to your eloquent manner, open and transparent style. You are the new generation of dealership and agency. 100% recommendation.

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I got in contact with Lease Car Direct in August with my requirements for a car to lease. Harj was very helpful from the get go. He helped choose the car, make sure all the paperwork was completed in a timely manner with minimal effort and stress. Throughout COVID and potential delays from Brexit with importing, Harj never stopped to chase through the delivery of the vehicle! We had a tight timeline to have the vehicle delivered and Harj managed to get the new vehicle delivered 2 weeks earlier than planned! I can’t thank Harj enough for all the help he provided!
Will certainly recommend and will be using him again!

December 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great Company

I approached Lease Car Direct amongst the pandemic, being a keyworker I needed a quick, reliable team who could take the stress and hassle out of leasing a car when I was working 12-14hr shifts. When Harj got in touch and we decided on the car and spec and he provided such a good service. We did have hiccups along the way, No fault of Lease Car Direct, Harj helped us so much with the bumps we came across and went above and beyond to make sure we got our car. Which we did, and we love it! Would definitely recommend to others and I would definitely use this company again in the future. Thank you

November 19, 2020
Rated 5 out of 5 stars

Brilliant Audi A5 Lease arrangement

This was my first experience using a Broker company, and distance selling. I contacted Lease Car Direct through Instagram, and very quickly they gave me a contact number for Harj. Very professional and reassuring service. The car was bought without being able to see it or test drive due to COVID restrictions, but the quality and quantity of information Harj supplied was brilliant and filled me with confidence; enough that I did not feel the need to go and see the product beforehand.

I contacted an Audi dealership to compare the deal I had received with what they could offer, and it was nowhere close. They were asking for nearly £200 pcm more, and were after a 6 month advance rental.

I had received other deals within my emailing box from various other Broker’s offering similar prices, but the small admin fee Lease Car Direct requested makes them the Broker of choice for me.

Can’t speak for highly of the team there, everything was very prompt and straightforward. Contactable at unsociable hours, and a very personal touch to the service with contact after they had handed over to Audi to ensure everything was fine.

Thank you Harj and the team, will be returning in 18 months or so to organise the next one!

November 2, 2020

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