Lee's Plumbing and Heating Reviews 226

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they receive, highlighting the staff's professionalism, efficiency, and friendly demeanor. Many people appreciate the prompt and reliable nature of the service, with staff often going the extra mile to provide thorough explanations and sound advice. Reviewers frequently mention the high quality of work performed, whether for boiler servicing, repairs, or installations. However, some customers were dissatisfied with specific projects, particularly wet room installations, citing a lack of trust and feeling misled regarding certain aspects of the work.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and thoroughness of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just posted a review, I didn't expect to be repeating the exercise so soon. However, I had to call on Chris again for a central heating failure (failed two port motorised valve). Very rapid re... See more

Rated 5 out of 5 stars

I have been using this company for over 10 years. Recently my central heating boiler stopped working. One phone call to Chris Lee and it was fixed the next day by Sam who is a credit to the company. B... See more

Rated 5 out of 5 stars

We have used Chris’s company for years. He’s done everything from a complex oil to gas transition, fitted a new boiler, serviced our Aga, replaced radiators, fitted thermostats and fixed leaking taps.... See more

Rated 5 out of 5 stars

I recently sent an email and left a message on the phone in a panic as my heating had failed and didn’t know how to solve the problem. ( not technically very able) Chris immediately called back and... See more

Company replied


Company details

  1. Gas Installation Service
  2. Plumber
  3. Property Management Company

Written by the company

We have been established for over 15 years within the plumbing and heating industry. We provide domestic and commercial services to individuals, landlords, businesses and builders. Our services include: Boiler installations Boiler services Landlord certificates Power flushing Boiler breakdowns & repairs Bathroom design & installation Kitchen design & installation Oil LPG We can quickly and efficiently deal with your plumbing and heating requirements. Quality of workmanship and safety are paramount on every job. We have attained Worcester Bosch Accreditation and hold Public Liability Insurance to give you peace of mind. Please check our Checkatrade, Google, Worcester Bosch and Facebook profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Chris steps in.

Sadly our regular plumber had to retire and he is a hard act to follow. However that is what Chris has done and we are very satisfied with his service.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great work

Great work, I always use these guys for working on my hot water solar panels

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Great company highly recommended

Great company. Chris, Sam and Braeden have created our beautiful new bathroom, they listened to my ‘vision’ gave good sound advice on products and installation. They really think about the little things that make the difference and have been a pleasure to have in our house always courteous and tidying/clearing away. I wouldn’t have any hesitation in recommending them to our family and friends. Thanks guys.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and professional plumbing service.

Having moved into our new home, there were several plumbing issues that needed to be dealth with. Chris came as a recommendation from a neighbour and the recommendation turned out to be excellent. Chris contacted us following our enquiry and sent a quotation and booked us in. Sam came to do the work - punctual, professional, no nonsense, got on with the work, tidied up after him and the resulting work fixed all our problems. What more could you want? Really impressed and pleased with the service and would definitely use again.

May 5, 2025
Unprompted review
Rated 5 out of 5 stars

Things come in threes

Booked boiler service and kitchen tap replacement...then we had a problem with the toilet (things come in threes). I contacted Chris, and he said he would fit the toilet repair in on the same day which was fantastic. All done and no additional appointment/further wait to get the 3rd job done. Very pleased.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship

Chris and the team are hardworking and considerate. They were keen to meet all our requirements for the replacement of our bath with a walk-in shower and were able to provide different options. Standard of workmanship is very high. I wouldn't hesitate to recommend Chris and his team for all plumbing needs and bathroom installations.

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

We had our boiler for the first time, arrived when agreed and was friendly and knowledgeable. Definitely will continue to book in the future

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Lee's Plumbing & Heating…

I have used Lee's Plumbing & Heating for many years for servicing and installations at my property. Their work is of a consistently high standard and both Chris and Sam are most pleasant and knowledgeable.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

It's over a year since Chris fitted our new bathroom. Everything is still as good as new and working well. He recommended various item we had not decided on and they proved to be very suitable. We wouldn't hesitate in recommending Chris for doing any plumbing or heating job.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

An example of exemplary service.

Lee's Plumbing and Heating removed our old boiler and replaced it with new. Things to note:-
They honoured dates and times of appointments.
They provided honest and unbiased advice.
Their standard of workmanship was exemplary.
They left our kitchen furniture and flooring as they found it. (The boiler was installed in our kitchen)
We felt safe and comfortable with them in our home.
In short, we are happy to recommend them to anyone needing plumbing and heating services.

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional. I knew they would be as my Mum recommended them (she's been using them for years) and we all know that Mum-recommended is the highest praise indeed. Nice to know for certain that I'm in safe hands, not to mention the help we received on Xmas eve with an emergency broken radiator pipe.
Thank you!!!

December 24, 2024
Unprompted review

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