Lee's Plumbing and Heating Reviews 226

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service they receive, highlighting the staff's professionalism, efficiency, and friendly demeanor. Many people appreciate the prompt and reliable nature of the service, with staff often going the extra mile to provide thorough explanations and sound advice. Reviewers frequently mention the high quality of work performed, whether for boiler servicing, repairs, or installations. However, some customers were dissatisfied with specific projects, particularly wet room installations, citing a lack of trust and feeling misled regarding certain aspects of the work.

What people talk about most

Service

Clients share positive opinions on service, consistently praising the efficiency and thoroughness of the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having just posted a review, I didn't expect to be repeating the exercise so soon. However, I had to call on Chris again for a central heating failure (failed two port motorised valve). Very rapid re... See more

Rated 5 out of 5 stars

I have been using this company for over 10 years. Recently my central heating boiler stopped working. One phone call to Chris Lee and it was fixed the next day by Sam who is a credit to the company. B... See more

Rated 5 out of 5 stars

We have used Chris’s company for years. He’s done everything from a complex oil to gas transition, fitted a new boiler, serviced our Aga, replaced radiators, fitted thermostats and fixed leaking taps.... See more

Rated 5 out of 5 stars

I recently sent an email and left a message on the phone in a panic as my heating had failed and didn’t know how to solve the problem. ( not technically very able) Chris immediately called back and... See more

Company replied


Company details

  1. Gas Installation Service
  2. Plumber
  3. Property Management Company

Written by the company

We have been established for over 15 years within the plumbing and heating industry. We provide domestic and commercial services to individuals, landlords, businesses and builders. Our services include: Boiler installations Boiler services Landlord certificates Power flushing Boiler breakdowns & repairs Bathroom design & installation Kitchen design & installation Oil LPG We can quickly and efficiently deal with your plumbing and heating requirements. Quality of workmanship and safety are paramount on every job. We have attained Worcester Bosch Accreditation and hold Public Liability Insurance to give you peace of mind. Please check our Checkatrade, Google, Worcester Bosch and Facebook profile.


Contact info

4.9

Excellent

TrustScore 5 out of 5

226 reviews

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Rated 5 out of 5 stars

Fantastic Company!

Never had gas before so was a little apprehensive when it came to choosing a reliable plumber! What a find!! The whole process from quotation to installation/completion couldn’t have been easier. Great communication from Chris & Hannah throughout, turned up exactly as agreed. Installation of a combi boiler and associated works carried out professionally and efficiently, all waste removed from site, everywhere left clean & tidy. Chris patiently explained how the boiler and smart thermostat worked, ensuring I was happy with the app and even talked me through setting up a heating schedule! We booked in our yearly service with LPH because we were so impressed! Deserves 5* and more!!

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Service at it's best

Prompt, efficient and excellent service. Fully explained what was being done, what to keep an eye on and what, if necessary, would need attention in the future. Whilst doing all this, still had time for a bit of sociable banter. Look forward to the next episode!

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Good job, quickly done

All I can do is repeat what lots of of reviews have said.
The plumber was punctual, polite and very competent.
I was a small job that was made trickier by complications caused by previous plumbers.
The job was done quickly and with the minimum of fuss.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

THE ONLY PLUMBERS I TRUST

The plumber was very professional and helpful, and identified the issues immediately, putting them right quickly and efficiently without any flannel or mansplaining. He was sensitive to my situation with my cluttered kitchen, and I've been very impressed with this company in general. Ten years ago they immediately identified an issue with my waste pipe from the bathroom after other plumbers gave up as they didn't recognise what was wrong. This company's plumbers are very courteous and just get on with the job. They are the only plumbers I trust.

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Chris came out to us at very short…

Chris came out to us at very short notice and communicated with us out of hours. When Chris arrived at our house, he was very knowledgeable and honest with us about the issues with our nest and took the time to explain / show us how to rectify the issues.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler making "kettling" noise

Boiler making "kettling" noise - Told Chris the symptoms and the boiler make and model, after having collected the possible components that could cause the issue, he arrived promptly and went to work cleaning and replacing the faulty components.

The boiler is quiet as a mouse now.

Efficient, reliable, polite, professional job..Thankyou!

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, reliable and kept me informed when they were running slightly behind time. It is always a pleasure doing business with Chris and Sam.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service as always and particularly this time due to an urgent issue. Chris came to our rescue straight away and we are extremely grateful.
Can highly recommend him and his company.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Annual boiler service

Chris contacted me to remind me that my annual boiler service was due. After a return text message to him, he booked me in for the following week which was convenient for me. Sam came promptly on the day and as per usual worked efficiently & professionally in a friendly manner. I liked the use of on-line gas certification delivery. An excellent company would definitely recommend and use again.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

A trusted and reliable service.

Chris Lee came to service and add some upgrades to our boiler after our previous plumber retired. We’d tried numerous times to find a good and reliable replacement, but struggled to find one who would actually do the job. We eventually tried Check A Trade, but the first response we got was from someone who never confirmed a time with us. He also spent most of the phone call explaining all the potential added cost our job could rack up and the pitfalls of the upgrades we wanted to add.
Thankfully we tried Check A Trade once more and Chris got in touch. After some initial communication Chris offered us some dates for the work, a little earlier than I was ready for. So after I got things sorted my end Chris rescheduled. On the day he even turned up early and got stuck straight in. After the service was completed he started the additional work. It was all completed smoothly and we’re now left with a far more efficient boiler. The hot water seems to be hotter, quicker than before. The heating is also much quieter, almost to the point we think the pump has stopped.
Chris was super friendly whilst being a total professional throughout the job. We’ve complete confidence in his work and he’ll be back next year to re service the boiler. If you need good work carried out by someone you can trust, I’d highly recommend you get in touch with Lee’s Plumbing and Heating.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Found these guys on checkatrade, They got back to me instantly and arranged a visit next day as my boiler had broke.
Came round on time, really noce guy, knew his stuff.
And they got back to me with a quote that very night!
Highly recommend 👌

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable, helpful, skilful and friendly

Have used these guys for a few years now and would highly recommend them. They remind me annually about the boiler and gas fire service, they always show up as agreed, have great customer service and an easy email invoicing process. All of them provide excellent service, they know their stuff, explain issues and never try to upsell you. They work hard to keep my 12 year old Ideal boiler up and running, and are a friendly bunch too - great work!

October 7, 2023
Unprompted review
Rated 5 out of 5 stars

Proper annual boiler service

Chris does my annual boiler service. He is Worcester Bosch qualified so he knows exactly what he's doing and does it thoroughly. Changes parts, cleans other bits, even gets a vacuum on the job!

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good price, arrived on time. Work carried out well and explained everything. Will certainly be using again.

September 11, 2023
Unprompted review

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